QueueMetrics

QueueMetrics

par Loway

Pour qui ?

Tous les call centers basés sur la technologie Asterisk, du plus petit au plus grand.

Notes moyennes

17 avis
  • Note globale 4.5/5
  • Facilité d'utilisation 4.5/5
  • Service client 4.2/5
  • Fonctionnalités 4.5/5
  • Rapport qualité-prix 4.3/5

Informations sur le produit

  • Version gratuite Oui
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau

Informations sur l'éditeur

  • Loway
  • https://www.queuemetrics.com/
  • Fondé en 2004

En savoir plus sur QueueMetrics

QueueMetrics est une suite hautement évolutive de monitoring et reporting pour les call centers Asterisk PBX.

QueueMetrics - Fonctionnalités

  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Interactive Voice Response (IVR)
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Scripts d'appel

Logiciels les + demandés

Avis les plus utiles sur QueueMetrics

The Best Call Center suite when comes to Asterisk Open Source telephony.

Publié le 07/08/2018
Numan K.
Senior Solutions Architect
Télécommunications, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: QueueMetrics has higher ROI as compare to others products and solutions available in market.
It's also one of the most cost effective solution available for call center industry.

Avantages: Queuemetrics is one of the most mature & details statistical reporting & call center management platform available for open source Asterisk telephony.
It offer great variety of details reports, queues & agents management, quality assurance, call grading etc.
With ease of call recording and marking.
The core engine has high performance and reliability with ability to customize the call routing using Asterisk dialplan.
Queuemetric provide very accurate reporting & statistics with ability to export it to others formats.
We made 50+ installation in MENA region and all of these installations are highly successful with higher ROI for the end user.

Inconvénients: Ability to customized the dialplan as per requirements.

in queue management and attendants I don't know better tool

Publié le 17/01/2020
Absalon teixeira do J.
Traffic analyst
Télécommunications, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

Avantages: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

Inconvénients: In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python.

Easy to use - excellent value

Publié le 05/07/2016
Diether H.
Télécommunications, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been using QueueMetrics Live to run three mid-sized call-centres for ~6 months now. The experience was pretty good, as the product was set up in minutes and we had an initial onboarding session with a technician. QueueMetrics is easy enough so that supervisors can use it without any formal training, and still gets you a huge treasure chest of statistics to monitor everything (and, frankly, more than you will use in a lifetime).

Avantages: It is very easy to run, and whenever there is a need for some special metric, you'll discover it's already there. The real-time view is very complete. Automated PDF reports over email were a definite plus for us.

Inconvénients: The system wallboard could use some love - but we bolted on a custom one we found on GitHub and it works very well.

Easy to use, value for money, scalable and easy to customize

Publié le 20/01/2020
Tumelo L.
Director
Télécommunications, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Queuemetrics is easy to use, configure and customize. Great tool to measure agent and overall call center performance.

Inconvénients: Queuemetrics doesn't offer clients an option to purchase a perpetual license.

Feedback on QueueMetrics + Wombat (dialer)

Publié le 13/04/2017
Jeremy P.
Provenance de l'utilisateur 
2/5
Note globale
1/5
Facilité d'utilisation
2/5
Fonctionnalités
2/5
Support client
2/5
Rapport qualité-prix

Commentaires: As opposed to other reviews on this website, I'm disapointed by the software:
1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust
2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues
2- No prioritization of inbound versus outbound. Very bad for businesss!
3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo!! I dont care about their logo.!!! Agents in my call centers are using a lot of other applications and screen space is scarce
4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries.

Réponse de l'éditeur

envoyé par Loway le 28/06/2017

Thank you for taking the time to review our products.

Loway's policies let customers test-drive the software for 1 and in some cases 2 entire free months; this is because we strongly believe that only by seeing it in use you can understand its benefits and see if it's a good fit for you.
Our software is used in many thousands of installations worldwide, and local laws may vary a lot from one country to another, it's up to you to assess local compliance.
Our software is built to be extensively customizable in user interface and functionality; refer to documentation on how to do it or attend one of our free webinars for features and usability presentation.

Our e-mail support is completely free; we will guide you through the entire installation and issues resolution process, both during the trial phase and - of course - in production. Contact the e-mail support for more information.

Free download the newest version of QueueMetrics and send us your feedback.

Loway Team

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