par Loway4.5 / 5 14 avis Écrivez votre avis !
Pour qui ?
Tous les call centers basés sur la technologie Asterisk, du plus petit au plus grand.
Notes moyennes14 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 4.1 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 4.2 / 5
Informations sur le produit
- Version gratuite Oui
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2004
QueueMetrics - Fonctionnalités
- Centre d'appel mixte
- Centre d'appels entrants
- Centre d'appels sortants
- Chat en temps réel
- Enregistrement des appels
- Gestion de la remontée des problèmes
- Gestion des campagnes
- Gestion des listes d'attente
- Journalisation des appels
- Mode progressif (progressive dialer)
- Numéroteur manuel
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Réponse vocale interactive
- Scripts d'appel
Avis les plus utiles sur QueueMetrics
Publié le 07/08/2018
The Best Call Center suite when comes to Asterisk Open Source telephony.
QueueMetrics has higher ROI as compare to others products and solutions available in market.
It's also one of the most cost effective solution available for call center industry.
Queuemetrics is one of the most mature & details statistical reporting & call center management platform available for open source Asterisk telephony.
It offer great variety of details reports, queues & agents management, quality assurance, call grading etc.
With ease of call recording and marking.
The core engine has high performance and reliability with ability to customize the call routing using Asterisk dialplan.
Queuemetric provide very accurate reporting & statistics with ability to export it to others formats.
We made 50+ installation in MENA region and all of these installations are highly successful with higher ROI for the end user.
Inconvénients: Ability to customized the dialplan as per requirements.
Publié le 05/07/2016
Easy to use - excellent value
Commentaires: We have been using QueueMetrics Live to run three mid-sized call-centres for ~6 months now. The experience was pretty good, as the product was set up in minutes and we had an initial onboarding session with a technician. QueueMetrics is easy enough so that supervisors can use it without any formal training, and still gets you a huge treasure chest of statistics to monitor everything (and, frankly, more than you will use in a lifetime).
Avantages: It is very easy to run, and whenever there is a need for some special metric, you'll discover it's already there. The real-time view is very complete. Automated PDF reports over email were a definite plus for us.
Inconvénients: The system wallboard could use some love - but we bolted on a custom one we found on GitHub and it works very well.
Publié le 06/08/2018
One Stop Reporting
QM help TelNowEdge and our customer to measure QOS in a timely way (which could be Daily/Weekly/Monthly,...)
Combined with TelNowEdge Distro, we provide Call-Center agility like none of our competitors.
QM is an excellent operations tools, but also provide a great help in selling the overall solution to prospects.
Behind the ease of installation, QM is a tool which handle a very large variety of reporting giving an holistic view of both the Customer Quality Of Service AND the Agent Quality Of Operations.
The recent add-on with dashbord make the whole product so attractive for Call-Center.
Before A.I. become the baseline of QM (2020 ?) what is definitively lacking is a report generator.
It would be so great to be able to design (and run immediately) a report allowing to cross data from various source (Queues, Agents, ...) based on private requierments.
Publié le 25/01/2019
Commentaires: Overall experience was good, retrieving information from it was very simple and it helped us to have accurate data and on time. Sometimes when you are loading too much info it takes a while but every function is explained simply. When doing QA dowloading the call was easy.
Avantages: It helped a lot in the data that we retrieved from it since it was very easy to use and also very accurate.
Inconvénients: It takes a while to see live results and the software can be a little heavy when having too much info in it. Do not retain old data which sometimes can be frustrating.
Publié le 06/08/2018
Queuemetrics, the best option for asterisk call centers
Commentaires: More than 8 years using Queuemetrics, totally satisfied
Avantages: Queuemetrics is a comprehensive and good looking software to complement the call center administration for asterisk based telephony systems.
Inconvénients: Nice wallboard and online displays, Integrated agent environment, lot of metrics, QA, many others