AzureDesk
Description de AzureDesk
AzureDesk-Logiciel de helpdesk seulement avec toutes les fonctionnalités indispensables ; des systèmes de classe entreprise offerts à toutes les entreprises à un coût minime pour les utilisateurs. Ne pas dépenser une fortune sur helpdesk solution. Essayez azuredesk.co aujourd'hui gratuitement pendant 14 jours. Il fournit un système de billetterie pour suivre les cas d'assistance, une interface utilisateur élégante pour les demandes d'administration, une intégration tierce avec JIRA, Olark, Slack, Charge Desk et de nombreux autres logiciels, reporting, champs de billets, interface utilisateur à onglets, règles
Qui utilise AzureDesk ?
Toutes les entreprises
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Avis sur AzureDesk
Mark
Azure Desk
Commentaires :
Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon.
We setup the Service Desk quickly and can report on stats very easily.
Avantages :
Cloud based and very easy to use. Quick to setup
Inconvénients :
More features is always good but they do seem to get added once requested
Kaitlyn
VPN User Review
Commentaires : It keeps support tickets reasonably organized
Avantages :
It's more streamlined than other similar products, in my experience.
Inconvénients :
Sometimes certain tickets show up repeatedly in the "unassigned" section.
Anthony
AzureDesk Product Review
Commentaires : Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.
Avantages :
Very simple to setup and use Useful Knowledge base
Inconvénients :
No manual time logging No Mobile support
Utilisateur vérifié
Service desk is very supportive
Avantages :
Extremely supportive when ever there is an issue. Responds immediately anda have patience helps through Skype call also.
Inconvénients :
Not user friendly when updating user details in ticket. Problem with maintenance of the issues.
Michael
Azure Desk
Commentaires : Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.
Avantages :
Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.
Inconvénients :
Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.
Réponse de l'équipe de AzureDesk
il y a 4 ans
thank you so much
