ALICE Receptionist

Elevated contact-free greeting

Commentaires : It has been great! We've had positive feedback from all who interact with ALICE.

Avantages :

We have thoroughly enjoyed the ease of use for clients, staff, and administrators.

Inconvénients :

The back-office account is a little slow, but I hear changes are coming to that in 2023.

7+ Year ALICE User

Commentaires : ALICE never takes vacation, and is much more cost effective than having a separate employee in the lobby just to greet our occasional guests and accept package deliveries. Overall its been a good experience with a few expected kinks that come along with new technology.

Avantages :

It allows us to utilize all our personnel more efficiently by not having someone constantly in the lobby. The system pages whomever a visitor is there to see, and then each employee can retrieve their visitor accordingly. It also prevents unwanted guests from wandering into the halls of our office space as was the case before. The security aspects are great when combined with a secure locked door between your office space and the ALICE location.

Inconvénients :

Integration with a phone system was difficult. I recommend integration with computers, meaning all users need to have a mic and webcam at their desktops. When we implemented the system 7 years ago, that was not as common as it is today. We are looking forward to how our newest system works in this manner.

Constant bugs and poor customer support

Avantages :

When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry

Inconvénients :

Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs

Remote reception to save money on employment costs

Commentaires : People are quite impressed with an electronic reception, so it has a good bit of "Wow factor" to it. One disappointing thing (that really doesn't have anything to do with ALICE itself), is that we have a very hard/flat reception room, so everything echoes. Even after installing sound dampening it was hard to hear clients and for them to hear us. I suggest making sure that your reception area is built to dampen sound, otherwise you may experience the same frustrations that we have encountered.The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed.

Avantages :

This was impactful for us because we were able to cut the costs of an entire reception. ALICE serves its job well and provides a fairly easy start-to-finish solution for clients to reach the people they are wanting to get ahold of when they enter the building.

Inconvénients :

The calls have a small delay when connecting to our phone system. That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone. You might be starting your sentence to realize someone else is already talking over you. Otherwise there are no cons that came to mind for this software. Keep that small detail in mind when choosing to set up this service. It's still very workable, though.

hey Alice

Commentaires : Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.

Avantages :

Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

Inconvénients :

She tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.