17 ans à aider les entreprises françaises
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Bookster
Description de Bookster
Notre mission : vous aider à offrir des expériences uniques à vos clients. Prenez des réservations via votre site web Bookster ou un widget placé sur tout autre site web. Acceptez les paiements via Stripe, PayPal, Sage Pay ou CyberSource. Gérez les clients grâce à des rapports précis, depuis leur réservation jusqu'à leur arrivée. Gérez les paiements pour arrhes, soldes de comptes et dédommagements. Orientez vos clients vers une "zone client" où ils peuvent consulter leurs réservations et effectuer des paiements.
Qui utilise Bookster ?
Du particulier qui loue sa résidence secondaire à l'agence qui gère des centaines d'appartements de vacances.
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2 years in and still happy
Commentaires : It does what it says on the tin well and is not full of bloat. Simple, cost effective and good support.
Avantages :
Easy of use, reactive human support when you need it.
Inconvénients :
Its missing a multi room system as you would need for hotels. So with channels like booking.com if a property is busy but you have another nearby (or on the same site) it wont show up as an alternative. Also a simple CRM (customer db) would be useful. Using our own domain name for system emails (but without buying the website package) would be nice also.
Réponse de l'équipe de Bookster
il y a 2 ans
Hello, Thank you for taking the time to send your review. It's been a delight working with you, and we're thrilled that you're happy with us too. I'll speak with the Development team about your feedback, and pass back your positive comments to the Onboarding Team :) Many thanks, on behalf of us all, Team Bookster.
A Treasure Find!
Commentaires : Our experience has been a welcome breath of fresh air in comparison with other software suppliers. And we've enlisted the work of quite a few. The team has an honest, open approach and is particularly adept at understanding and addressing operator needs. Of particular valuable now, in an industry struggling to cope with the destruction caused by the Covid pandemic. Customer communication and support has been available every step of the journey. The service and software performance top rated.
Avantages :
In a nutshell, it does everything it claims on the tin! Simply executed in a way that can be easily understood and managed without having a technical degree. It handles the booking basics well and has developed 'add ons', totally in tune with the need of operators in the holiday rental sector. The focus is on functionality that can be easily implemented, rather than developing ' nice to have gadgets" that are too complex and peripheral to the core task. The software has grown functionality in tune with sector evolvement and customer needs. A keen focus on value for money. I particularly appreciate the limited use of complex jargon that some use to enshrine their software as a "dark art" to justify costs. It's not. The team's open problem-solving capability and approach is very 'can do'.
Inconvénients :
At the start, I had to use 2 different applications of the software to add rates for some of our rental properties. This was due to the challenging seasonal rates system set by one large villa owner. Now, however, all functionality is aligned on one platform that has many relevant additions for the many demands of different operators in various hospitality sectors. The training offered was limited to begin but this has been addressed. Bookster has an excellent chat system that is on hand and of real assistance right at the time you need it. This has helped us understand how we can overcome various challenges relevant to us and use the software to our optimum advantage.
Réponse de l'équipe de Bookster
il y a 4 ans
Dear Julia. Thank you for taking the time to leave this review. It's been a delight to work with you, and your ethos and passion for the industry is contagious! Thank you from the whole team at Bookster.
Bookster brings holiday break booking into the 21st century
Commentaires : Bookster has steadily improved over many years of use. It has always been as least as good as its competitiors, but it has continued to improve. Most importantly, it provides a cost-effective solution to handle bookings, be it just one property or a multitude.
Avantages :
Simplicity, reliability, scalability, and, most important, inter-operability with a wide array of 3rd party platforms such as Tripadvisor and AirBnB.
Inconvénients :
The back end navigation is slightly un-intuitive at first use. If you haven't often got reason to log in to this interface then it can be a little confusing. However, once you establish where key components and functionality are located it becomes much easier.
Alternatives envisagées précédemment :
Excellent software booking system
Commentaires : I am very fortunate to have found Bookster as my chosen booking system software. They consistently deliver an excellent service . I would highly recommend Bookster to any potential business looking to use their software. They also designed my website to a very high standard. The team involved in Bookster are exceptionally helpful, friendly and always there to assist your needs in anyway they can.
Avantages :
Easy to use and navigate around. Great features included for my business needs. Excellent user friendly booking system.
Inconvénients :
If ever I feel any features are missing or need to be added Bookster immediately responds to my requests and feedback.
Réponse de l'équipe de Bookster
il y a 4 ans
Thanks you for taking the time to review us Linda! Delighted as always for your feedback, and happy that you mentioned our customer support and our easy-to-use tools - These are two areas we focus on as we feel they are essential to help your business. Thanks, from all the team at Bookster!
More than a Holiday Rental Software
Commentaires :
Bookster is helping our small business stand out in an increasingly competitive market.
The constant improvements, great analytics and the dedicated customer support are making our life easier, speeding up our work process and helping us better understand the market. As result, we are increasing our booking lead-time, average price per booking and our hosts are really happy!
Avantages :
+ Great customer support, very responsive and friendly + Extensive booking analytics (Including Google Analytics) + Integrates with review websites + Constant improvements to the software + Integrates with other booking agents + Great tool for bulk addition of promo codes, discounts, extras and more. + Suitable for different kind of accommodation + Email marketing (for newsletters, automation etc.) + You can create Blogs and Landing Pages + Bespoke services (website creator, branding, SEO and more)
Inconvénients :
- Some customer-focused elements are not visually appealing (Booking Add-ons and Guest Area) - Needs some improvements to the Customer Relationship Management software
Réponse de l'équipe de Bookster
il y a 5 ans
Hi Davide, thanks for leaving your review of Bookster software. The feedback from The Edinburgh Address has been fundamental to some of our most recent developments, and we're happy that our partnership will continue so we can support your business growth. Many thanks for your ongoing commitment to us, we're looking forward to helping you grow further in 2020! From the whole team at Bookster.
