Pour qui ?
La communication entre utilisateurs et la communication entre utilisateurs et entreprises sont prises en charge pour les applications de divers secteurs : communauté, services à la demande, e-commerce, jeux vidéo, collaboration professionnelle, technologie financière, santé, streaming vidéo en direct.
Notes moyennes24 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 4 / 5
- Fonctionnalités 4 / 5
- Rapport qualité-prix 4 / 5
Informations sur le produit
- Version gratuite Oui
- Version d'essai gratuite Oui
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Service de support permanent (réponse directe)
Informations sur l'éditeur
- Fondé en 2012
En savoir plus sur SendBird
SendBird est un SDK de messagerie et une API de discussion pour les applications mobiles et les sites web : cette solution fournit des fonctionnalités techniques permettant une communication entre les utilisateurs, entre les utilisateurs et les entreprises et entre entreprises, au sein de tous les services mobiles et web. SendBird est entièrement personnalisable et équipe déjà des clients avec des centaines de cas d'utilisation différents, notamment les services à la demande, l'e-commerce, les jeux vidéo, les rencontres, le streaming vidéo et la messagerie d'entreprise.
SendBird - Fonctionnalités
- Calendrier des événements
- Chat et messagerie
- Galerie de photos
- Gestion des e-mails
- Gestion des enquêtes
- Gestion des newsletters
- Partage social
- Répertoire d'employés
- Contrôle des sources
- Contrôles/Permissions d'accès
- Développement d'applications web
- Développement de logiciel
- Développement mobile
- Factorisation de code
- Gestion du déploiement
- Modélisation de données
- Outils de collaboration
- Rapports et analyses
- Sans code
- Tests de compatibilité
Avis les plus utiles sur SendBird
Publié le 01/02/2017
Good chat foundation that you can build upon
Commentaires: Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far.
Avantages: Plug and Play
Inconvénients: Needed to customize quite a bit and the customer support is not the fastest.
Publié le 16/12/2016
A Growing Product
Commentaires: I think the product is useful and needed. Chat is quite difficult to implement into an app on both the front-end and back-end. SendBird makes it much easier to do so, but still needs work in terms of documentation and support. It was not that easy to implement a front-end solution, albeit a custom one. I would like to be able to speak with a tech support staff via chat. It was very difficult to get support over email with long wait times in between correspondence - at least when I was a non-paying member. One might say that is a crucial time to convert someone to paying. A direct line via Slack or even their own messaging service would be incredibly useful. I still have issues to this day with implementation related to connecting, temporary messages, caching, error handling, etc. There are a LOT of odds and ends that need to be taken care of, and I'm willing to bet most apps implementing this solution are not bug free or on par with more mainstream chat services and I think it should be. Overall, I like the product. I think there's a lot more that can be done with it, and I look forward to future releases.
Avantages: Definitely makes it easy to add chat. Saves a ton of time and headaches. It's a better back-end solution than I could have done personally.
- Needs better technical support.
- Needs a better front-end solution.
- Not very easy to implement.
Publié le 06/12/2016
Solid product, but much more room for growth
I launched my app Pro Photo Shoot using SendBird as the engine for in-app messaging. I was very pleased with the way the API handled conversations, as it really took a lot of work out of the process, which can be very complicated if building from scratch.
A few things in the suggestion box:
- Faster, faster, faster! Make the API as fast as possible.
- Improve your console to make it easier to drill down into a conversation when needed
Ease of use.
Decent SDK and REST interface.
Inconvénients: Documentation is a little thin. It could be more robust with details, examples, and use cases.
Réponse de l'éditeur
envoyé par SendBird le 07/12/2016
Responsiveness to our client needs is always the top priority for us. Thank you for your feedback and I will make sure to serve customers betters in production and inquiry responses - Mark (Head of Growth at SendBird)
Publié le 08/06/2017
Found it was the most customisable chat API available for iOS (and Android).
Commentaires: Not having to implement it by ourselves :)
Avantages: On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was.
Inconvénients: The fact it is not open source I would say. Open sourcing it would make it better for the community.
Réponse de l'éditeur
envoyé par SendBird le 09/06/2017
Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success.
Publié le 28/06/2017
I, as a prodecre at Pikicast; mobile media, am currently using Sendbird for live streaming service.
Min suk K.
Commentaires: No need to develop chatting tool, Low cost for using such tool
Avantages: Easy to use, quick response for issues or inquiries. Also it's easy to implement at the beginning of the service.
Réponse de l'éditeur
envoyé par SendBird le 30/06/2017
Thank you for your kind review, we feel extremely lucky to have been a part of Pikicast's mega growth journey in the past two years!