17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Description de Lucky Orange
Les bons tests A/B commencent par des hypothèses éclairées en étudiant le comportement des utilisateurs. Les heat maps dynamiques et les enregistrements de session de Lucky Orange vous donnent un aperçu de ce que les gens font sur votre site. Découvrez les goulots d'étranglement et autres problèmes liés à l'UX (User Experience) et concevez des améliorations que vous pouvez soumettre à des tests A/B. Utilisez l'intégration Google Optimize pour suivre le comportement sur vos variantes de test. Recueillez des données qualitatives des visiteurs qui interagissent avec vos variantes grâce à l'outil de sondage qui vous permet de lancer des enquêtes sur la page sans frais supplémentaires.
Qui utilise Lucky Orange ?
Une expertise au service des PME et des grandes entreprises du Fortune 500.
Où peut-on déployer Lucky Orange ?
À propos de l'éditeur
- Lucky Orange
- Fondé en 2012
Assistance Lucky Orange
- Support téléphonique
- Chat
Langues
allemand, anglais, espagnol, français, italien
Lucky Orange - Prix
À partir de :
- Oui, essai gratuit disponible
- Oui, version gratuite disponible
Lucky Orange est disponible en version gratuite et propose un essai gratuit. La version payante de Lucky Orange est disponible à partir de 39,00 $US/mois.
Plans de tarification obtenez un essai gratuitÀ propos de l'éditeur
- Lucky Orange
- Fondé en 2012
Assistance Lucky Orange
- Support téléphonique
- Chat
Langues
allemand, anglais, espagnol, français, italien
Lucky Orange en vidéos et en images
Fonctionnalités - Lucky Orange
Avis sur Lucky Orange
Progressif
Avantages :
exactitude dans les données transmise par le site
Inconvénients :
le statistiques des visiteurs n'est pas toujours juste ,il y a des visiteurs qui ne sont pas compter
Réponse de l'équipe de Lucky Orange
il y a 2 ans
Merci, Frantz! We appreciate the time you took to leave us a review. Nothing feels better than finding ways that make your customer experience better than ever. Sometimes visitor counts may differ from what is shown by Google Analytics due to how we track people who bounce quickly. I would be more than happy to discuss it with you - send an email to support@luckyorange.com to get that conversation started. Again, thank you for your review! Cheers - Bradley from Lucky Orange
Look no further
Commentaires : Overall the experience has been great
Avantages :
I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.
Inconvénients :
For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.
Alternatives envisagées précédemment : Hotjar
Logiciel antérieur : Crazy Egg
Réponse de l'équipe de Lucky Orange
il y a 2 ans
Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking! Cheers - Bradley from Lucky Orange
User friendly & Critical For Businesses
Avantages :
I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.
Inconvénients :
Would love to see more real-time customer service in the future.
Alternatives envisagées précédemment : Hotjar
Pourquoi choisir Lucky Orange : Hotjar wasn’t user friendly and did not provide information in easy to digest formats.
Logiciel antérieur : Hotjar
Pourquoi passer à Lucky Orange : Super easy to use and navigate the functionality
Réponse de l'équipe de Lucky Orange
il y a 4 mois
Thanks for your review! We designed Lucky Orange to be user friendly for all, whether it's your first website or you're a website developer. It sounds like we were able to impress you with both the UI and technology! Visitor recordings are our favorite too. Getting the front row seat to watch what someone actually does on your website is truly invaluable. Regarding real-time customer service, we value your feedback and have already shared it with the rest of the team. Thanks again for your review, and don't hesitate to reach out if we can help in any way. Happy tracking! Cheers - Emilia from Lucky Orange
Lucky Orange is a Critical Tool at a Great Price
Commentaires : I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.
Avantages :
What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.
Inconvénients :
The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.
Réponse de l'équipe de Lucky Orange
il y a 2 ans
Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange
Lucky Orange To Track User Activity
Commentaires : I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform.
Avantages :
I liked being able to easily track my customers' movement on my website.
Inconvénients :
Sometimes the recording of the customer activity seemed to miss data points.
Alternatives envisagées précédemment : Hotjar
Pourquoi passer à Lucky Orange : I tried both and ultimately used Lucky Orange more.
Réponse de l'équipe de Lucky Orange
il y a 2 mois
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding the issues you experienced with recordings, could you please reply to my last email with more information? Our team would love to see what you've experienced and find a resolution. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions, and I'll be watching for your email! Cheers - Jordan from Lucky Orange