Omni-Channel Contact Centre

Omni-Channel Contact Centre

Notes moyennes

1 avis
  • 5 / 5
    Note globale
  • 5 / 5
    Facilité d'utilisation
  • 5 / 5
    Service client
  • 5 / 5
  • 5 / 5
    Rapport qualité-prix

Informations sur le produit

  • Prix
    Varies from customer to customer
  • Version gratuite
  • Version d'essai gratuite
  • Déploiement
    Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation
    Formation présentielle
    Formation en ligne en direct
  • Ressources d'aide
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • IFS | mplsystems
  • Fondé en 1994

À propos de ce logiciel

Award-winning providers of Contact Centre, Customer Service CRM and Field Service Management technology and experts in building solutions around complex business processes.

Omni-Channel Contact Centre - Fonctionnalités

  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Interactive Voice Response
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Scripts d'appel

Avis les plus utiles sur Omni-Channel Contact Centre

Concise, supportive and efficient

  Traduire avec Google Translate
Note globale
5 / 5
Facilité d'utilisation
5 / 5
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.

Avantages: Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.

Inconvénients: A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.