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Description de ProPet

Une solution des plus conviviales et personnalisables à même de rationaliser votre activité liée aux animaux de compagnie. Gérez votre activité de chenil, de pension, de toilettage, de dressage ou de commerce de détail avec facilité et flexibilité en ligne. ProPet propose des fonctionnalités de portail client, de réservation en ligne, de planification, de stockage sécurisé de données, de paiements en ligne, de CRM, de gestionnaire de vaccins, de messages, etc. ProPet s'intègre à QuickBooks Online, MailChimp, Stripe, Payfirma et Twilio pour les SMS.

Qui utilise ProPet ?

Pensions pour chiens, garderies pour chiens, salons de toilettage, centres de villégiature pour animaux de compagnie, dresseurs, pensions à domicile, chatteries, etc.

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ProPet

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ProPet

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,3
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
67%
4
30%
3
3%
Warwick
Warwick
Co-Owner (Nouvelle-Zélande)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fully featured with constant improvements

5,0 il y a 6 ans

Commentaires : ProPet has made it so easy for us to run our business, while the lack of Xero support has created a couple of hurdles for us, we're very happy with the overall result we've been able to achieve using it.

Avantages :

Above all other training, daycare, boarding or grooming software - this stands tallest. ProPet is the cleanest, fully featured solution out there. While it can be very detailed and time consuming to set up, this customisability is what makes it great when you're looking for it later. The support is super helpful and always willing to hear out suggestions and feedback.

Inconvénients :

The training module was heavily based on the boarding/daycare module. This is understandable as it required a starting point, but has still borrowed far too much from these modules instead of rethinking how it should work for training and building the module from a different perspective.

Spencer
Owner (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Not the best

4,0 il y a 5 ans

Commentaires : When you have an idea or need something fixed within the software, the customer service reps are programmed to tell you that your idea is wonderful and that it will be placed on their list of great ideas, but nothing ever gets done. There is no tracking of open support tickets or follow up to help requests. There is no searchable help screen from within the software. You can search and external, ProPet knowledge base but it is very out-of-date and clunky. To me, the annual price I paid is no longer worth the value of the product/service I receive. However, once you have used ProPet for a period of time, it's hard to make the switch to another program.

Avantages :

It does help me manage my kennel space well. With ProPet I can avoid double bookings. Clients seem to find it easy enough to use.

Inconvénients :

While there is some room to customize the major and standard functions for my business, not all functions are that useable. We don't use the words "colour" and "cheque" in the US, it would be nice to have an American version of the software. What should be standard functions, you must create your own "rule" for to enable them to work properly. For example, there is no way to block clients from submitting reservations when you are going to be closed for a period of time. You can show on the calendar (X'd out dates) when you will be closed, but a client can still submit a reservation as long as their dates are on either side of your closed dates. You can't easily indicate when you kennel is completely full to clients and can no longer take reservation requests. You simply have to "cancel" every request as it comes in for the period you are full. If you like reports, ProPets has tons of reports, I think I use 2 -3 of them.

Amanda
Manager (Canada)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great but needs work

3,0 il y a 3 ans

Commentaires : It's great but a lot of the issues we have they just say
They are working on it
Things we have asked for 4+ years ago

Avantages :

It's really easy to use and to train people to use. Very straightforward and user friendly. Customers use it easily too

Inconvénients :

So much needs to be done - main complaint is customers book even if you are full We have to manually tell them we're full Causes confusing and overbooking

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product, Terrible Service

4,0 il y a 3 mois

Commentaires : We would still be using this software if they had any kind of customer service after the sales team is done with you.
The software is great until it's not, and if you need help, you're on your own.

Avantages :

The product is excellent for multi channel pet businesses

Inconvénients :

The retail module is clunky and unwieldy. Hard to update and use. Customer service is nonexistent. They have a Facebook page where you can ask other users for help because they will never respond. I needed to revamp our entire retail inventory, and was emailing with a rep for several months, no help was forthcoming due to "staffing issues," i was as patient as i coyld be while continuing to check in, finally she just ghosted me.

Alyssa
General Manager (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Floppy Dog Daycare- us and our customers love it!

5,0 il y a 6 ans

Commentaires : The ability to schedule online has been such a life changer. Before our customers would have to get on our website, send us an email via "Contact us" form, then it would go to the business owner who would then forward it to our general email. From there we would have to either email or call the pet owner to let them know they have confirmed. Now, its 4 buttons and its done! We have gotten amazing feedback on the portal, and we adore Propet & its ease of use. When we first got our demo we asked a few of our best customers if they minded trying it for us and giving feedback. They loved it on their end, and we loved it on ours! So incredibly happy we made the switch!

Avantages :

We ADORE the ability for clients to schedule appointments online. It has cut down on our phone calls and encourages people to make appointments instead of just walking in. The automatic emails are fantastic, as our regulars don't really need to look at every email! Going from Kennel Connection to Propet has been one of the best decisions we have made! Propet is incredibly easy to learn, use, and grow. It keeps us incredibly organized and easy for anyone look at and understand what is going on.

Inconvénients :

The phone app could use some work. I would love to see availability for the day (kennel view) on the app. Having an app for customers would also be awesome! I've had a few people ask about it. If there was a way you could turn off customers being able to make their own accounts that would help as well. We are afraid to put the link for the portal on our website, as someone did make their own account and sign their dog up for boarding without speaking to anyone. It made for a very confusing time when they showed up and we didnt know the dog. Would also love if there was a way to make a dog Bold, or red, or underlined on the dashboard for specific things. Right now we are using the High Priority note (adds a red star next to the dog name) but it is easy to overlook. Something obvious would be nice for dogs that can't go into the daycare yards or are dog aggressive. But overall, we absolutely love the software, and you guys are doing fabulous things!