Qui utilise Drift ?

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Description de Drift

Drift is the world's first and only conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence.

Get started for free today at drift.com

Informations sur Drift

Drift

http://www.drift.com/

Fondé en 2015

Prix de Drift

Drift est disponible à partir de 50,00 $US/mois. Drift est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de Drift ci-dessous.

À partir de

50,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Drift - Fonctionnalités

Logiciels CRM en ligne
Analyse du service client
Catalogage et catégorisation
Contrôle des réponses par e-mail
Gestion des connaissances
Messagerie instantanée
Mesure des performances
Portail libre-service
Recherche
Suivi du support client
Analytique
Identification du compte cible
Lead nurturing
Lead scoring
Outils de prospection
Personnalisation de campagne
Segmentation de la clientèle
Suivi de la progression
Suivi des engagements
Accès mobile
Base de données de clients
Emplacements multiples
Gestion des réservations de chambres
Paiements en ligne
Planification automatisée
Planification des groupes
Rappels de rendez-vous
Rendez-vous récurrents
Réservation en ligne
Synchronisation du calendrier
Bibliothèque d'images
Campagnes de drip marketing
Conformité CAN SPAM
Contenu dynamique
E-mail découlant d'un événement
E-mails optimisés pour format mobile
Enquêtes clients
Gestion de la liste de diffusion
Gestion des abonnés
Gestion des modèles
Pages de renvoi et formulaires web
Rapports et analyses
Répondeurs automatiques
Tests A/B
Éditeur d'e-mail WYSIWYG
Chat proactif
Ciblage géographique
Formulaire hors ligne
Intégration de tiers
Partage d'écran
Réponses préenregistrées
Stratégie de marque personnalisable
Suivi des visiteurs de sites web
Transferts/Routage
Découverte de contacts
Gestion des pipelines
Identification des visiteurs
Importation et exportation de contacts
Intégration des bases de données de leads
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Distribution de leads
Gestion des campagnes
Gestion des pipelines
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Suivi des interactions
Suivi des sources
CTA personnalisables
Campagnes de drip marketing
Contenu dynamique
Lead scoring
Marketing social
Pages de renvoi et formulaires web
Sales intelligence
Search marketing
Segmentation
Suivi des visiteurs de sites web
Suivi du ROI et de l'analytique
Tests A/B
Automatisation des e-mails
Chat vidéo
Chatbot
Communication multicanal
Distribution de leads
Messagerie de groupe
Messagerie mobile
Planification des rendez-vous
Qualification de leads
Recommandations de produits
Segmentation du public
Transfert à un agent
Attribution de canal
Ciblage contextuel
Coupons
Jeux concours par SMS
Marketing localisé
Messagerie texte
Notifications push
Suivi des engagements
e-mail marketing
Distribution de leads
Extraction de données
Formulaires en ligne
Lead nurturing
Lead scoring
Lecture de cartes de visite et de badges
Notifications de leads
Qualification de leads
Tableau de bord

Avis sur Drift

Afficher 5 avis sur 132

Note globale
4.5/5
Facilité d'utilisation
4.4/5
Service client
4.3/5
Fonctionnalités
4.3/5
Rapport qualité-prix
4.2/5

Expensive but awesome

Publié le 21/12/2019
Rob C.
Content & SEO Specialist
Logiciels, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Avantages: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Inconvénients: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Réponse de l'éditeur

envoyé par Drift le 20/02/2020

Hi Rob,

Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.

Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!

All the best -

Julie Hogan, VP - Customer Experience

Drift - Robust Chatbot That May Not Be Worth the Hassle

Publié le 06/05/2019
Katie F.
Digital Content Developer
Génie mécanique ou industriel, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
3/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have very complex products that require a great deal of one-on-one dealing with our salespeople. In other words - they're not simple products like a t-shirt, but are highly-engineered with extremely specific specs. With this in mind, we use our chatbot as a way to funnel people to get in touch with us based on what they need: service, parts, repair, equipment quotes. It works super well and has cut down on the frustration of not knowing where to go on the website. It provides them an immediate way to reach out.

Avantages: Drift is a robust, clean platform that is relatively simple to work. The caveat to that is that you have to get the hang of it first! The previous chat builder was tough to work with - not very intuitive and lots of scrolling up and down, back and forth (think vertical, with everything jumbled together). They've just introduced a new version that is easier to work with, but still complex. When implemented on the website, it looks clean. You can also modify your icon, which is a fun and creative aspect. The "playbook" you build can also be as simple or complex as you want - due to the complex nature of our products, we use ours as more of a "reach out to us, we can help" chatbot. But you can go much, much further.

Inconvénients: The main thing I dislike about Drift isn't actually the platform - it's the onboarding process. The onboarding process at Drift is a bit aggressive. The onboarding teams have a very set mindset in what will make Drift work for you - no matter what your business is, or how many times you let them know your business' unique needs. They are almost 100% focused on getting live chat involved, which at the start isn't always the best option. I'd recommend that they start listening more closely to their clients, rather than bopping them over the head with their "this will be best for you" mindset.

Best Realtime communication chat tool

Publié le 11/11/2019
Guru S.
Co-Founder
Logiciels, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

Avantages: We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.

Inconvénients: The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.

Not a good way to do business

Publié le 18/11/2019
Olivier M.
VP sales
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
1/5
Note globale
1/5
Facilité d'utilisation
1/5
Fonctionnalités
1/5
Support client
1/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones.

Avantages: The advanced features are interesting but they lack some of the basics

Inconvénients: The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people. 1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine 2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor. 3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do. 4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution. 5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month 6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to.

2 years strong

Publié le 05/12/2019
Jen N.
Director of Marketing
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very positive. The changing of hands in team members has been difficult, but the software is intuitive enough to be supportive independent of people at times.

Avantages: The team and the development of the tool. The people are incredible. They are helpful, involved, and genuinely enthusiastic.

Inconvénients: Being an early adopter, the best practices weren’t written well into our first few years and the software itself has gone through impressive, but drastic change.