Qui utilise Drift ?

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Description de Drift

Drift is the world's first conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence.

Get started for free today at drift.com

Informations sur Drift

Drift

http://www.drift.com/

Fondé en 2015

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Présentation des tarifs de Drift

Drift est disponible en version gratuite et propose un essai gratuit.


Prix

Visit drift.com/pricing for more detail and to chat with us!

Version gratuite

Oui

Essai gratuit

Oui

Déploiement et prise en charge de Drift

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation en ligne en direct
  • Webinaires
  • Documentation

Drift - Fonctionnalités

  • Analyse du service client
  • Catalogage et catégorisation
  • Contrôle des réponses par e-mail
  • Gestion des connaissances
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Recherche
  • Suivi du support client

Logiciels CRM en ligne : afficher la liste complète

  • Analytique
  • Identification du compte cible
  • Lead nurturing
  • Lead scoring
  • Outils de prospection
  • Personnalisation de campagne
  • Segmentation de la clientèle
  • Suivi de la progression
  • Suivi des engagements

Logiciels d'account-based marketing : afficher la liste complète

  • Accès mobile
  • Base de données de clients
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Paiements en ligne
  • Planification automatisée
  • Planification des groupes
  • Rappels de rendez-vous
  • Rendez-vous récurrents
  • Réservation en ligne
  • Synchronisation du calendrier

Logiciels d'agenda : afficher la liste complète

  • Bibliothèque d'images
  • Campagnes de drip marketing
  • Conformité CAN SPAM
  • Contenu dynamique
  • E-mail découlant d'un événement
  • E-mails optimisés pour format mobile
  • Enquêtes clients
  • Gestion des abonnés
  • Gestion des listes
  • Gestion des modèles
  • Pages de renvoi et formulaires web
  • Rapports et analyses
  • Répondeurs automatiques
  • Tests A/B
  • Éditeur d'e-mail WYSIWYG

Logiciels d'email marketing : afficher la liste complète

  • Chat proactif
  • Ciblage géographique
  • Formulaire hors ligne
  • Intégration de tiers
  • Partage d'écran
  • Réponses préenregistrées
  • Stratégie de marque personnalisable
  • Suivi des visiteurs de sites web
  • Transferts/Routage

Logiciels de chat : afficher la liste complète

  • Base de données de contacts
  • Gestion des pipelines
  • Importation et exportation de données
  • Intégration des bases de données de leads
  • Lead nurturing
  • Lead scoring
  • Outils de prospection
  • Saisie de leads
  • Segmentation de leads
  • Vérification et validation de leads

Logiciels de lead generation : afficher la liste complète

  • Distribution de leads
  • Gestion des campagnes
  • Gestion des pipelines
  • Lead nurturing
  • Lead scoring
  • Outils de prospection
  • Saisie de leads
  • Segmentation de leads
  • Suivi des interactions
  • Suivi des sources

Logiciels de lead management : afficher la liste complète

  • CTA personnalisables
  • Campagnes de drip marketing
  • Contenu dynamique
  • Lead scoring
  • Marketing social
  • Pages de renvoi et formulaires web
  • Sales intelligence
  • Search marketing
  • Segmentation
  • Suivi des visiteurs de sites web
  • Suivi du ROI et de l'analytique
  • Tests A/B

Logiciels de marketing automation : afficher la liste complète

  • Automatisation des e-mails
  • Chat vidéo
  • Chatbot
  • Communication multicanal
  • Distribution de leads
  • Messagerie de groupe
  • Messagerie mobile
  • Planification des rendez-vous
  • Qualification de leads
  • Recommandations de produits
  • Segmentation du public
  • Transfert à un agent

Logiciels de marketing conversationnel : afficher la liste complète

  • Attribution de canal
  • Ciblage contextuel
  • Coupons
  • Jeux concours par SMS
  • Marketing localisé
  • Messagerie texte
  • Notifications push
  • Suivi des engagements
  • e-mail marketing

Logiciels de marketing mobile : afficher la liste complète

  • Distribution de leads
  • Extraction de données
  • Formulaires en ligne
  • Lead nurturing
  • Lead scoring
  • Lecture de cartes de visite et de badges
  • Notifications de leads
  • Qualification de leads
  • Tableau de bord

Logiciels de prospection : afficher la liste complète

  • Aide contextuelle
  • Analyse des sentiments
  • Bot pré-configuré
  • Chatbot
  • Communication multicanal
  • Développement sans code
  • Fonctions pour développeurs
  • Messagerie instantanée
  • Prise en charge de plusieurs langues
  • Rapports et analyses
  • Reconnaissance d'intention
  • Reconnaissance vocale
  • Synthèse vocale

Plateformes pour chatbots : afficher la liste complète

Drift - Alternatives

Plus d'alternatives à Drift

Avis sur Drift

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,4
Service client 4,3
Fonctionnalités 4,3
Rapport qualité-prix 4,1

Évaluer le logiciel

Partagez vos expériences avec d'autres acheteurs de logiciels.

Écrivez votre avis !
Rob C.
Content & SEO Specialist
Logiciels, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 21/12/2019

"Expensive but awesome"

Commentaires: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Avantages: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Inconvénients: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Réponse de l'éditeur

envoyé par Drift le 20/02/2020

Hi Rob,

Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.

Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!

All the best -

Julie Hogan, VP - Customer Experience

  • Source de l'avis 
  • Publié le 21/12/2019
Dalton B.
Program Sales Manager
Logiciels, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 18/06/2020

"Simple setup, solid results"

Commentaires: Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Avantages: It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.

Inconvénients: The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.

Réponse de l'éditeur

envoyé par Drift le 23/06/2020

Hi Dalton,

Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.

All the best -
Julie Hogan, VP Customer Experience

  • Source de l'avis 
  • Publié le 18/06/2020
Amit N.
Growth Manager
Internet, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 23/09/2020

"Powerful buy pricey"

Commentaires: Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable.

Avantages: The ease of getting started and implementation

Inconvénients: If you want to enjoy most of the features, you need big pockets because it's pricey

Réponse de l'éditeur

envoyé par Drift le 01/10/2020

Amit,

Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you!

All the best,

Julie Hogan, VP - Customer Experience

  • Source de l'avis 
  • Publié le 23/09/2020
Utilisateur vérifié
CEO
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 13/10/2020

"Drift could be Intercom, but it isn't..."

Commentaires: We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

Avantages: We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

Inconvénients: Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Réponse de l'éditeur

envoyé par Drift le 15/10/2020

Hi there,

Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at jhogan@drift.com.

All the best,

Julie Hogan, VP - Customer Experience

  • Source de l'avis 
  • Publié le 13/10/2020
Utilisateur vérifié
Sales
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 10/09/2020

"The best chat AI."

Commentaires: Using this for sales as well as support automation, and it's paid off well and works with our sites.

Avantages: The driftbots and playbooks (how their AI, automation is done). We have used this to automate sales workflows and schedule meetings and save time.

Inconvénients: I have no complaints that wouldn't be something out of my control - some of the rules I've set up in boys seem to be a bit too picky when leads respond with anything besides a picklist item.

Réponse de l'éditeur

envoyé par Drift le 24/09/2020

Hi there,

Wow. Thank you so much, for all of this. We're thrilled to hear you're happy with your platform experience, as well as your experience with us both in pre sales and support . Please reach out if there's anything else we can do to help or support you.

All the best,

Julie Hogan, VP - Customer Experience

  • Source de l'avis 
  • Source : GetApp
  • Publié le 10/09/2020