Qui utilise Drift ?

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Description de Drift

Drift is the world's first and only conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence.

Get started for free today at drift.com

Informations sur Drift

Drift

http://www.drift.com/

Fondé en 2015

Prix de Drift

Drift est disponible à partir de 50,00 $US/mois. Drift est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de Drift ci-dessous.

À partir de

50,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Drift - Fonctionnalités

Logiciels CRM en ligne
Analyse du service client
Catalogage et catégorisation
Contrôle des réponses par e-mail
Gestion des connaissances
Messagerie instantanée
Mesure des performances
Portail libre-service
Recherche
Suivi du support client
Analytique
Identification du compte cible
Lead nurturing
Lead scoring
Outils de prospection
Personnalisation de campagne
Segmentation de la clientèle
Suivi de la progression
Suivi des engagements
Accès mobile
Base de données de clients
Emplacements multiples
Gestion des réservations de chambres
Paiements en ligne
Planification automatisée
Planification des groupes
Rappels de rendez-vous
Rendez-vous récurrents
Réservation en ligne
Synchronisation du calendrier
Bibliothèque d'images
Campagnes de drip marketing
Conformité CAN SPAM
Contenu dynamique
E-mail découlant d'un événement
E-mails optimisés pour format mobile
Enquêtes clients
Gestion de la liste de diffusion
Gestion des abonnés
Gestion des modèles
Pages de renvoi et formulaires web
Rapports et analyses
Répondeurs automatiques
Tests A/B
Éditeur d'e-mail WYSIWYG
Chat proactif
Ciblage géographique
Formulaire hors ligne
Intégration de tiers
Partage d'écran
Réponses préenregistrées
Stratégie de marque personnalisable
Suivi des visiteurs de sites web
Transferts/Routage
Découverte de contacts
Gestion des pipelines
Identification des visiteurs
Importation et exportation de contacts
Intégration des bases de données de leads
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Distribution de leads
Gestion des campagnes
Gestion des pipelines
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Suivi des interactions
Suivi des sources
CTA personnalisables
Campagnes de drip marketing
Contenu dynamique
Lead scoring
Marketing social
Pages de renvoi et formulaires web
Sales intelligence
Search marketing
Segmentation
Suivi des visiteurs de sites web
Suivi du ROI et de l'analytique
Tests A/B
Automatisation des e-mails
Chat vidéo
Chatbot
Communication multicanal
Distribution de leads
Messagerie de groupe
Messagerie mobile
Planification des rendez-vous
Qualification de leads
Recommandations de produits
Segmentation du public
Transfert à un agent
Attribution de canal
Ciblage contextuel
Coupons
Jeux concours par SMS
Marketing localisé
Messagerie texte
Notifications push
Suivi des engagements
e-mail marketing
Distribution de leads
Extraction de données
Formulaires en ligne
Lead nurturing
Lead scoring
Lecture de cartes de visite et de badges
Notifications de leads
Qualification de leads
Tableau de bord

Avis sur Drift

Afficher 5 avis sur 135

Note globale
4.5/5
Facilité d'utilisation
4.4/5
Service client
4.3/5
Fonctionnalités
4.3/5
Rapport qualité-prix
4.2/5
Rob C.
Content & SEO Specialist
Logiciels, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 21/12/2019

"Expensive but awesome"

Commentaires: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Avantages: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Inconvénients: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Réponse de l'éditeur

envoyé par Drift le 20/02/2020

Hi Rob,

Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.

Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!

All the best -

Julie Hogan, VP - Customer Experience

  • Provenance de l'utilisateur 
  • Publié le 21/12/2019
Jen N.
Director of Marketing
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 05/12/2019

"2 years strong"

Commentaires: Very positive. The changing of hands in team members has been difficult, but the software is intuitive enough to be supportive independent of people at times.

Avantages: The team and the development of the tool. The people are incredible. They are helpful, involved, and genuinely enthusiastic.

Inconvénients: Being an early adopter, the best practices weren’t written well into our first few years and the software itself has gone through impressive, but drastic change.

  • Provenance de l'utilisateur 
  • Publié le 05/12/2019
Mike H.
Director of Customer Success
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 17/02/2020

"Prime tool for connecting with potential customers"

Commentaires: Drift has a ton of features and customizations that make live chat a major sales generator for us. Drift is especially good at allowing you to fine-tune the rules for determining what chat messages get sent to whom.

Avantages: Great web chat functionality, email automation, and it connects very well with the other sales tools we use.

Inconvénients: It's a bit pricey compared to other tools but we definitely get good value from it. The app is buggier and support is not as good as I would like, which I feel is due to their fast growth recently.

Réponse de l'éditeur

envoyé par Drift le 19/02/2020

Hi Mike,

Thanks for taking the time to share your feedback. We really appreciate it! I'm sorry you've run into some challenges with bugs + support. We are currently expanding our support team, if you have some specific feedback on your experience, please don't hesitate to drop me a note at jhogan@drift.com. Thanks again.

All the best,

Julie Hogan, VP - Customer Experience

  • Provenance de l'utilisateur 
  • Publié le 17/02/2020
Olivier M.
VP sales
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 18/11/2019

"Not a good way to do business"

Commentaires: Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones.

Avantages: The advanced features are interesting but they lack some of the basics

Inconvénients: The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people. 1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine 2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor. 3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do. 4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution. 5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month 6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to.

  • Provenance de l'utilisateur 
  • Publié le 18/11/2019
Utilisateur vérifié
Customer Development Representative
Services financiers, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 07/02/2020

"Awesome chatbot for engaging with potential customers"

Commentaires: Overall, drift allows a simple and personable way to interact with potential customers that visit our website.

Avantages: Super personable way to prospect and direct website visitors to pages. Drift saves a lot of time for the sales team while also providing a great experience for customers and potential customers.

Inconvénients: It may take a little bit of time to set up the chat bots if your site has multiple pages. However, the drift team is excellent in providing support through this.

Réponse de l'éditeur

envoyé par Drift le 13/02/2020

Thank you for this. I'm glad to hear you've found Drift personable and it's saving you time!

Please let us know how we can be helpful to you this year!

All the best-

Julie Hogan, VP Customer Experience

  • Provenance de l'utilisateur 
  • Publié le 07/02/2020