Drift
par Drift
Qui utilise Drift ?
Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.
Description de Drift
Drift is the world's first and only conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence.
Get started for free today at drift.com
Informations sur Drift
Drift
http://www.drift.com/
Fondé en 2015
Prix de Drift
Drift est disponible à partir de 50,00 $US/mois. Drift est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de Drift ci-dessous.
À partir de
50,00 $US/mois
Version gratuite
Oui
Essai gratuit
Oui
Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation présentielle
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
Support en horaire de bureau
En ligne
Drift - Fonctionnalités
Logiciels les + demandés
Avis sur Drift
Afficher 5 avis sur 135
Rob C.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 21/12/2019
"Expensive but awesome"
Commentaires: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Avantages: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Inconvénients: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Réponse de l'éditeur
envoyé par Drift le 20/02/2020
Hi Rob,
Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.
Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!
All the best -
Julie Hogan, VP - Customer Experience
- Provenance de l'utilisateur
- Publié le 21/12/2019
Jen N.
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Note globale5/5
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Facilité d'utilisation4/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 05/12/2019
"2 years strong"
Commentaires: Very positive. The changing of hands in team members has been difficult, but the software is intuitive enough to be supportive independent of people at times.
Avantages: The team and the development of the tool. The people are incredible. They are helpful, involved, and genuinely enthusiastic.
Inconvénients: Being an early adopter, the best practices weren’t written well into our first few years and the software itself has gone through impressive, but drastic change.
- Provenance de l'utilisateur
- Publié le 05/12/2019
Mike H.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 17/02/2020
"Prime tool for connecting with potential customers"
Commentaires: Drift has a ton of features and customizations that make live chat a major sales generator for us. Drift is especially good at allowing you to fine-tune the rules for determining what chat messages get sent to whom.
Avantages: Great web chat functionality, email automation, and it connects very well with the other sales tools we use.
Inconvénients: It's a bit pricey compared to other tools but we definitely get good value from it. The app is buggier and support is not as good as I would like, which I feel is due to their fast growth recently.
Réponse de l'éditeur
envoyé par Drift le 19/02/2020
Hi Mike,
Thanks for taking the time to share your feedback. We really appreciate it! I'm sorry you've run into some challenges with bugs + support. We are currently expanding our support team, if you have some specific feedback on your experience, please don't hesitate to drop me a note at jhogan@drift.com. Thanks again.
All the best,
Julie Hogan, VP - Customer Experience
- Provenance de l'utilisateur
- Publié le 17/02/2020
Olivier M.
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Note globale1/5
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Facilité d'utilisation1/5
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Fonctionnalités1/5
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Support client1/5
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Rapport qualité-prix1/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 18/11/2019
"Not a good way to do business"
Commentaires: Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones.
Avantages: The advanced features are interesting but they lack some of the basics
Inconvénients: The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people. 1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine 2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor. 3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do. 4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution. 5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month 6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to.
- Provenance de l'utilisateur
- Publié le 18/11/2019
Utilisateur vérifié
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 07/02/2020
"Awesome chatbot for engaging with potential customers"
Commentaires: Overall, drift allows a simple and personable way to interact with potential customers that visit our website.
Avantages: Super personable way to prospect and direct website visitors to pages. Drift saves a lot of time for the sales team while also providing a great experience for customers and potential customers.
Inconvénients: It may take a little bit of time to set up the chat bots if your site has multiple pages. However, the drift team is excellent in providing support through this.
Réponse de l'éditeur
envoyé par Drift le 13/02/2020
Thank you for this. I'm glad to hear you've found Drift personable and it's saving you time!
Please let us know how we can be helpful to you this year!
All the best-
Julie Hogan, VP Customer Experience
- Provenance de l'utilisateur
- Publié le 07/02/2020
