Qui utilise Drift ?
Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.
Description de Drift
Drift is the world's first conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence.
Get started for free today at drift.com
Informations sur Drift
Drift
http://www.drift.com/
Fondé en 2015
Ressources d'aide
- Service de support permanent (réponse directe)
- Support en horaire de bureau
- En ligne
Déploiement
- Cloud, SaaS, web
- Mobile (iOS natif)
- Mobile (Android natif)
Formation
- Formation en ligne en direct
- Webinaires
- Documentation
Présentation des tarifs de Drift
Drift est disponible en version gratuite et propose un essai gratuit.
Version gratuite
Oui
Essai gratuit
Oui
Drift - Fonctionnalités
Logiciels CRM en ligne
- Analyse du service client
- Catalogage et catégorisation
- Contrôle des réponses par e-mail
- Gestion des connaissances
- Messagerie instantanée
- Mesure des performances
- Portail libre-service
- Recherche
- Suivi du support client
Logiciels d'account-based marketing
- Analytique
- Identification du compte cible
- Lead nurturing
- Lead scoring
- Outils de prospection
- Personnalisation de campagne
- Segmentation de la clientèle
- Suivi de la progression
- Suivi des engagements
Logiciels d'account-based marketing : afficher la liste complète
Logiciels d'agenda
- Accès mobile
- Base de données de clients
- Emplacements multiples
- Gestion des réservations de chambres
- Paiements en ligne
- Planification automatisée
- Planification des groupes
- Rappels de rendez-vous
- Rendez-vous récurrents
- Réservation en ligne
- Synchronisation du calendrier
Logiciels d'email marketing
- Bibliothèque d'images
- Campagnes de drip marketing
- Conformité CAN SPAM
- Contenu dynamique
- E-mail découlant d'un événement
- E-mails optimisés pour format mobile
- Enquêtes clients
- Gestion des abonnés
- Gestion des listes
- Gestion des modèles
- Pages de renvoi et formulaires web
- Rapports et analyses
- Répondeurs automatiques
- Tests A/B
- Éditeur d'e-mail WYSIWYG
Logiciels d'expérience client
Information non fournie
Logiciels de chat
- Chat proactif
- Ciblage géographique
- Formulaire hors ligne
- Intégration de tiers
- Partage d'écran
- Réponses préenregistrées
- Stratégie de marque personnalisable
- Suivi des visiteurs de sites web
- Transferts/Routage
Logiciels de lead generation
- Base de données de contacts
- Gestion des pipelines
- Importation et exportation de données
- Intégration des bases de données de leads
- Lead nurturing
- Lead scoring
- Outils de prospection
- Saisie de leads
- Segmentation de leads
- Vérification et validation de leads
Logiciels de lead management
- Distribution de leads
- Gestion des campagnes
- Gestion des pipelines
- Lead nurturing
- Lead scoring
- Outils de prospection
- Saisie de leads
- Segmentation de leads
- Suivi des interactions
- Suivi des sources
Logiciels de marketing automation
- CTA personnalisables
- Campagnes de drip marketing
- Contenu dynamique
- Lead scoring
- Marketing social
- Pages de renvoi et formulaires web
- Sales intelligence
- Search marketing
- Segmentation
- Suivi des visiteurs de sites web
- Suivi du ROI et de l'analytique
- Tests A/B
Logiciels de marketing automation : afficher la liste complète
Logiciels de marketing conversationnel
- Automatisation des e-mails
- Chat vidéo
- Chatbot
- Communication multicanal
- Distribution de leads
- Messagerie de groupe
- Messagerie mobile
- Planification des rendez-vous
- Qualification de leads
- Recommandations de produits
- Segmentation du public
- Transfert à un agent
Logiciels de marketing conversationnel : afficher la liste complète
Logiciels de marketing mobile
- Attribution de canal
- Ciblage contextuel
- Coupons
- Jeux concours par SMS
- Marketing localisé
- Messagerie texte
- Notifications push
- Suivi des engagements
- e-mail marketing
Logiciels de prospection
- Distribution de leads
- Extraction de données
- Formulaires en ligne
- Lead nurturing
- Lead scoring
- Lecture de cartes de visite et de badges
- Notifications de leads
- Qualification de leads
- Tableau de bord
Plateformes pour chatbots
- Aide contextuelle
- Analyse des sentiments
- Assistant virtuel
- Bot pré-configuré
- Chat sur écran
- Composants recyclables
- Développement sans code
- Fonctions pour développeurs
- Omnicanal
- Prise en charge de plusieurs langues
- Reconnaissance d'intention
- Reconnaissance vocale
- Synthèse vocale
Drift - Logiciels similaires
Plus d'alternatives à Drift
Avis sur Drift
Afficher 5 avis sur 141
Rob C.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 21/12/2019
"Expensive but awesome"
Commentaires: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Avantages: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Inconvénients: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Réponse de l'éditeur
envoyé par Drift le 20/02/2020
Hi Rob,
Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.
Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!
All the best -
Julie Hogan, VP - Customer Experience
- Source de l'avis
- Publié le 21/12/2019
Guru S.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 11/11/2019
"Best Realtime communication chat tool"
Commentaires: We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Avantages: We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.
Inconvénients: The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.
- Source de l'avis
- Publié le 11/11/2019
Senad H.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
-
Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 30/08/2020
"Connect with your website visitors - now :)"
Commentaires:
We were looking for easy to implement / easy to use website chat/interaction and after checking out several decided to try Drift. Implementation was really easy and the mobile app works as charm. As soon as someone interacts with Drift on the website, the message pops-up on the mobile device allowing us to reply in the real time.
Would love to get more into Drift (paid options).
Avantages: Drift is, so to say - sexy :) I love the look and feel much better compared to other website chat/bots solutions.
Inconvénients: Although there is a free plan (that we actually use), paid functionalities could offer much much more (e.g. custom bots)... but!... Even the essential plan would be too much for our budget. So, all is good except the pricing :)
Réponse de l'éditeur
envoyé par Drift le 10/09/2020
Wow, thank you for the compliments, you're making us blush!
Thrilled to hear we've been easy to use and you've had a good experience. Please don't hesitate to reach out if there are other ways to help you!
All the best,
Julie Hogan, VP - Customer Experience
- Source de l'avis
- Publié le 30/08/2020
Nick S.
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Note globale2/5
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Facilité d'utilisation3/5
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Fonctionnalités3/5
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Support client1/5
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Rapport qualité-prix1/5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 15/04/2020
"A time consuming disappointment."
Commentaires: We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available. Drift is expensive, has slick marketing, so I assumed it was good. I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan. Our developers hated it (I should have listened)... Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it. And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift. So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time.
Avantages: Drift is a chat tool with some rudimentary marketing automation. Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform.
Inconvénients: I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
Réponse de l'éditeur
envoyé par Drift le 24/04/2020
Hi Nick,
Wow, we really let you down. I'm really sorry for all of the places along the way we didn't deliver on the experience you expected. Thanks for taking the time to detail this feedback and share it.
If there is any interest, I'd love the opportunity to talk live (jhogan@drift.com) ... or simply feel free to email me directly if there's more you'd like to share with me.
Thank you again, and a sincere sorry for the poor experience you had with us.
All the best-
Julie Hogan, VP Customer Experience
- Source de l'avis
- Publié le 15/04/2020
Dalton B.
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Note globale4/5
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Facilité d'utilisation4/5
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Fonctionnalités4/5
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Support client4/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 18/06/2020
"Simple setup, solid results"
Commentaires: Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Avantages: It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.
Inconvénients: The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.
Réponse de l'éditeur
envoyé par Drift le 23/06/2020
Hi Dalton,
Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.
All the best -
Julie Hogan, VP Customer Experience
- Source de l'avis
- Publié le 18/06/2020
