Drift
par Drift
Qui utilise Drift ?
Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.
Description de Drift
Drift is the world's first and only conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence.
Get started for free today at drift.com
Informations sur Drift
Drift
http://www.drift.com/
Fondé en 2015
Prix de Drift
Drift est disponible en version gratuite et propose un essai gratuit. La version payante de Drift est disponible à partir de 50,00 $US/mois.
À partir de
50,00 $US/mois
Version gratuite
Oui
Essai gratuit
Oui
Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation présentielle
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
Support en horaire de bureau
En ligne
Drift - Fonctionnalités
Information non fournie
Logiciels les + demandés
Avis sur Drift
Afficher 5 avis sur 139
Rob C.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 21/12/2019
"Expensive but awesome"
Commentaires: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Avantages: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Inconvénients: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Réponse de l'éditeur
envoyé par Drift le 20/02/2020
Hi Rob,
Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.
Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!
All the best -
Julie Hogan, VP - Customer Experience
- Provenance de l'utilisateur
- Publié le 21/12/2019
Dalton B.
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Note globale4/5
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Facilité d'utilisation4/5
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Fonctionnalités4/5
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Support client4/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 18/06/2020
"Simple setup, solid results"
Commentaires: Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Avantages: It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.
Inconvénients: The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.
Réponse de l'éditeur
envoyé par Drift le 23/06/2020
Hi Dalton,
Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.
All the best -
Julie Hogan, VP Customer Experience
- Provenance de l'utilisateur
- Publié le 18/06/2020
Nick S.
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Note globale2/5
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Facilité d'utilisation3/5
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Fonctionnalités3/5
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Support client1/5
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Rapport qualité-prix1/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 15/04/2020
"A time consuming disappointment."
Commentaires: We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available. Drift is expensive, has slick marketing, so I assumed it was good. I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan. Our developers hated it (I should have listened)... Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it. And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift. So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time.
Avantages: Drift is a chat tool with some rudimentary marketing automation. Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform.
Inconvénients: I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
Réponse de l'éditeur
envoyé par Drift le 24/04/2020
Hi Nick,
Wow, we really let you down. I'm really sorry for all of the places along the way we didn't deliver on the experience you expected. Thanks for taking the time to detail this feedback and share it.
If there is any interest, I'd love the opportunity to talk live (jhogan@drift.com) ... or simply feel free to email me directly if there's more you'd like to share with me.
Thank you again, and a sincere sorry for the poor experience you had with us.
All the best-
Julie Hogan, VP Customer Experience
- Provenance de l'utilisateur
- Publié le 15/04/2020
Moseph M.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Source : GetApp
- Publié le 24/04/2020
"Drift Ninja"
Commentaires: I've become a convert for Drift. I really dig how flexible the tool is. While the free version is very basic, there's so much you can do with it using its API. For mid-level customers, while it doesn't include full automation, the targeting is very robust. And the pro level, which I use, has all the bot automaton you could dream of.
Avantages: There's a lot one could write here but having some experience with similar products, I can confidently say my favorite Drift feature is its data export capability. Drift's internal dashboard reporting is useful for day to day high-level metrics, but being able to export the data and dig through it to find meaningful metrics that drive decisions on messaging strategy has made Drift stand out among its competitors. The bot builder is unparalleled and their enterprise integrations are very robust.
Inconvénients: I use the product just about every day, but I would my least favorite thing is their pricing structure. The pricing page on their site can be pretty confusing to someone comparison shopping.
Réponse de l'éditeur
envoyé par Drift le 24/04/2020
Hi Moseph,
Wow. Thank you, we are flattered. I'm thrilled to hear you're happy on all fronts, and it's giving you what you need. Please let us know how we can continue to support you! Thanks again!
All the best-
Julie Hogan, VP Customer Experience
- Provenance de l'utilisateur
- Source : GetApp
- Publié le 24/04/2020
Guru S.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 11/11/2019
"Best Realtime communication chat tool"
Commentaires: We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Avantages: We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.
Inconvénients: The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.
- Provenance de l'utilisateur
- Publié le 11/11/2019
