Description de Drift
Drift est une plateforme tout-en-un qui combine le marketing conversationnel et les ventes conversationnelles pour aider les entreprises à augmenter leurs revenus et à augmenter la valeur à vie des clients, plus rapidement.
Plus de 50 000 entreprises utilisent Drift pour aligner les ventes et le marketing sur une plateforme unique afin de fournir une expérience client unifiée où les gens sont libres d'avoir une conversation avec une entreprise à tout moment, à leur convenance.
Qui utilise Drift ?
Drift peut aider toute entreprise ou personne disposant d'un site web qui souhaite capturer plus de leads et chatter avec les gens en temps réel.
Drift ne vous convainc pas tout à fait ? Comparer avec une alternative populaire
Drift
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Rob
Alternatives envisagées :
Expensive but awesome
Commentaires : With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Avantages :
With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Inconvénients :
We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Réponse de l'équipe de Drift
il y a 3 ans
Hi Rob, Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date. Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you! All the best - Julie Hogan, VP - Customer Experience
Dalton
Simple setup, solid results
Commentaires : Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Avantages :
It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.
Inconvénients :
The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.
Réponse de l'équipe de Drift
il y a 3 ans
Hi Dalton, Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you. All the best - Julie Hogan, VP Customer Experience
Georgi
Alternatives envisagées :
Chatbots and Livechat capabilities that will transform the way to use your website
Commentaires : Phenomenal value from day 1, very user friendly and great for adoption.
Avantages :
Incredibly easy to setup, implement and actually start having conversations on your website. Very user friendly UI and bot building + super easy to train users on the platform.
Inconvénients :
Some of the ABM functionality and audience building is a bit unintuitive and hidden in parts of the platform that you wouldn't think to look.
Réponse de l'équipe de Drift
il y a 2 semaines
Hey Georgi! I'm pumped to see you're enjoying and having success with using Drift. I'd love to hear more about the ABM and audience building functions that aren't easy to find. This feedback is important to our product team for improvement. You can email me at jmorgan@drift.com
Utilisateur vérifié
Alternatives envisagées :
Drift could be Intercom, but it isn't...
Commentaires : We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.
Avantages :
We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.
Inconvénients :
Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.
Réponse de l'équipe de Drift
il y a 2 ans
Hi there, Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at jhogan@drift.com. All the best, Julie Hogan, VP - Customer Experience
steffanie
Easy to set up - Great for quick chats with customers
Commentaires : In 2020, when our festival was forced to go online, this software saved us. We were able to easily explain schedule changes to customers, answer their questions, and walk them through set up. We continue to use this software, which has cut down on phone calls, and allowed us to more efficiently assist our customers.
Avantages :
I really like that we can have private conversations between staff members in order to confirm we are giving up-to-date information. It is also very helpful for us to see the location of the customer in order to better / properly assist them.
Inconvénients :
We use the free version of the software and I cannot think of a single issue we have not been able to easily resolve ourselves.
Réponse de l'équipe de Drift
il y a 2 mois
Hi Steffanie! ���� Thank you for leaving this awesome review. There are so many positives here from being able to more efficiently help customers to collaborate with team members all in the same tool. ���� Please don't hesitate to reach out if you ever need any help with anything Drift related. My email is jmorgan@drift.com --Joshua Morgan: Customer Advocacy @ Drift
