Qui utilise Xotelia ?

La solution Xotelia est conçue pour les propriétaires/gestionnaires de location de vacances du monde entier.

Description de Xotelia

Xotelia aide les propriétaires de locations à court terme et locations saisonnières à gérer des annonces sur plusieurs sites web spécialisés. L'éditeur permet actuellement aux propriétaires de gérer près de 50 plateformes, y compris des sites peer-to-peer (Airbnb, Housetrip, Wimdu), ainsi que des plateformes de réservation (Expedia, Booking.com, etc.) qui synchronisent les disponibilités et les prix entre différents calendriers.
Xotelia peut installer un moteur de réservation sans commission sur n'importe quel site web hôtelier. Elle aide les propriétaires à convertir des visiteurs curieux en clients.

Informations sur Xotelia

Xotelia

https://www.xotelia.com/

Fondé en 2012

Prix de Xotelia

Xotelia n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Xotelia est disponible à partir de 13,00 $US/mois.

À partir de

13,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

Xotelia - Fonctionnalités

Communications avec les invités
Gestion de l'expérience invité
Gestion des commissions
Gestion des contacts
Gestion des fournisseurs
Gestion des leads
Gestion des ordres de travail
Gestion des réservations
Gestion des tâches ménagères
Relevés de propriétaires
Traitement des paiements

Avis sur Xotelia

Afficher 5 avis sur 45

Note globale
3,6/5
Facilité d'utilisation
3,7/5
Service client
3,1/5
Fonctionnalités
3,3/5
Rapport qualité-prix
3,6/5
Ibrahim A.
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 09/11/2016

"A fantastic service, highly recommended"

Commentaires: My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc
The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs.
The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with. Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better. A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers. I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both. Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

Réponse de l'éditeur

envoyé par Xotelia le 09/11/2016

Hi Ibrahim,

Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution.
Cheers,
The Xotelia Team

  • Provenance de l'utilisateur 
  • Publié le 09/11/2016
Isuru S.
Senior Software Engineer
Logiciels, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 23/12/2016

"Overall a quality product"

Commentaires: I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

Avantages: Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Inconvénients: Website is not mobile friendly, and there is no mobile application as well.

Réponse de l'éditeur

envoyé par Xotelia le 04/01/2017

Hi Isuru,

Thank you very much for your email.
We are very glad to hear that you are very happy using the Xotelia solution.
We appreciate all the constructive comments and will use it to improve our solution.

Kind regards,
The Xotelia Team

  • Provenance de l'utilisateur 
  • Publié le 23/12/2016
Christos P.
Owner
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    Sans note
  • Support client
    1/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 23/03/2016

"Average"

Commentaires: The support answers very late to emails (3 weeks later), even automated answers come in french, on the phone mostly french speaking staff... Unfortunately we do not speak french! It is not possible to print our weekly or monthly schedule. To print only by day doesn't make sense As for the booking engine, there is no separation for the payments for refundable (50% deposit ) and non refundable (100% charge) The calendar of last year is still open, so mistakes happened. Instead of loading for 2016, we loaded for 2015 An application would be nice for iOS or Android

Réponse de l'éditeur

envoyé par Xotelia le 17/05/2016

Thank you for reviewing our service Christos.

Due to a high volume of requests, the answers have been delayed.
Everyone in the support team speaks English, and half of the team is not French at all.

Regarding the booking engine, it's not possible right now to have different policies. That's something we are working on.

In the matter of calendars for 2015 being still displayed, they need to remain as most people use them as a reference for the year to come.

You'll soon be able to print weekly reports, even though they are likely to change every day.

An app for iOS or Android is not planned yet. We'll be investing time in making Xotelia more convenient on mobile devices, without an app.

  • Provenance de l'utilisateur 
  • Publié le 23/03/2016
Gretel C.
Administrator
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 07/12/2016

"Good product"

Commentaires: I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.

Avantages: Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

Inconvénients: Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Réponse de l'éditeur

envoyé par Xotelia le 15/12/2016

Dear Gretel,
Thank you for the feedback.
We are sorry to hear that you were not fully satisfied is the quality of our solution.
Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon.
Kind regards,
The Xotelia Team

  • Provenance de l'utilisateur 
  • Publié le 07/12/2016
Andrew S.
Manager
Immobilier, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 04/08/2016

"Very helpful systems"

Commentaires: I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.

Avantages: Xotelia is a straightforward set up, with very good support. It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings. The software is quick and easy to access. The customer support is second to none.

Inconvénients: Office hours. No bridge to my local Tourist office reservations.

Réponse de l'éditeur

envoyé par Xotelia le 09/08/2016

Dear Andrew,
We are happy to hear our solution fits your need.
We are looking forward a long lasting collaboration!
Cheers,
The Xotelia Team

  • Provenance de l'utilisateur 
  • Publié le 04/08/2016