Pour qui ?

The Xotelia solution is designed for vacation rental owners/ managers across the world.

Notes moyennes

45 avis
  • Note globale 3.6 / 5
  • Facilité d'utilisation 3.7 / 5
  • Service client 3.1 / 5
  • Fonctionnalités 3.3 / 5
  • Rapport qualité-prix 3.6 / 5

Informations sur le produit

  • À partir de 13,00 $US/mois
  • Prix Subscription can be paid yearly or monthly.
  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau

Informations sur l'éditeur

  • Xotelia
  • https://www.xotelia.com/
  • Fondé en 2012

En savoir plus sur Xotelia

Xotelia helps short-term and seasonal rentals owners to manage listings across multiple distribution websites. The company currently allows owners to manage nearly 50 platforms, including peer-to-peer sites (Airbnb, Housetrip, Wimdu), as well as booking platforms (Expedia, Booking.com...) synchronizing availabilities and prices across different calendars.
Xotelia can install a commission-free booking engine on any property website. It helps owners to convert lookers into bookers.

Xotelia - Fonctionnalités

Information non fournie
  • Avis et notes des clients
  • Base de données de biens
  • Gestion des contacts
  • Gestion des fournisseurs
  • Gestion des frais et des commissions
  • Gestion des leads
  • Gestion des ordres de travail
  • Gestion des réservations
  • Gestion des tâches ménagères
  • Relevés de propriétaires
  • Traitement des paiements

Avis les plus utiles sur Xotelia

Overall a quality product

Publié le 23/12/2016
Isuru S.
Senior Software Engineer
Logiciels, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

Avantages: Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Inconvénients: Website is not mobile friendly, and there is no mobile application as well.

Réponse de l'éditeur

envoyé par Xotelia le 04/01/2017

Hi Isuru,

Thank you very much for your email.
We are very glad to hear that you are very happy using the Xotelia solution.
We appreciate all the constructive comments and will use it to improve our solution.

Kind regards,
The Xotelia Team

A fantastic service, highly recommended

Publié le 09/11/2016
Ibrahim A.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc
The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs.
The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with. Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better. A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers. I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both. Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

Réponse de l'éditeur

envoyé par Xotelia le 09/11/2016

Hi Ibrahim,

Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution.
Cheers,
The Xotelia Team

Good product

Publié le 07/12/2016
Gretel C.
Administrator
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.

Avantages: Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

Inconvénients: Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Réponse de l'éditeur

envoyé par Xotelia le 15/12/2016

Dear Gretel,
Thank you for the feedback.
We are sorry to hear that you were not fully satisfied is the quality of our solution.
Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon.
Kind regards,
The Xotelia Team

Very helpful systems

Publié le 04/08/2016
Andrew S.
Manager
Immobilier, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.

Avantages: Xotelia is a straightforward set up, with very good support. It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings. The software is quick and easy to access. The customer support is second to none.

Inconvénients: Office hours. No bridge to my local Tourist office reservations.

Réponse de l'éditeur

envoyé par Xotelia le 09/08/2016

Dear Andrew,
We are happy to hear our solution fits your need.
We are looking forward a long lasting collaboration!
Cheers,
The Xotelia Team

A Fantastic tool to manage a guesthouse business

Publié le 15/07/2016
Philippe N.
Gérant-propriétaire
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The Xotelia software is extremely reliable. It save a lot of time by condensing all calendars in a same and unique system.

Avantages: Its easy to make a booking, easy to find a reservation among all others. Great to be able to send a confirmation with all the necessary details for the guests

Inconvénients: The Office of tourism software called "suite logiciel Ingenie" do not match your criteria, therefore It's impossible to share their calendars

Réponse de l'éditeur

envoyé par Xotelia le 15/07/2016

Thank you very much for the positive feedback!
You are our best ambassador :)

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