--- description: ServiceTitan : qu'en pensent les utilisateurs ? Lisez les avis clients sur ServiceTitan, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CVC (chauffage ventilation climatisation)](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.fr/software/150053/servicetitan Page : 1/15\ Suivant: [Page suivante](https://www.capterra.fr/software/150053/servicetitan?page=2) > ServiceTitan est un logiciel métier qui transforme la façon dont les entreprises de services d'interventions pour particuliers et professionnels réalisent leurs activités. > > Conclusion : 341 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceTitan ? Les entreprises de services CVC, de plomberie, d'électricité, de porte de garage, de ramonage et dépuration des eaux qui cherchent à accroître leurs revenus, à rationaliser leur activité, à optimiser leur équipe et à satisfaire leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 341 Avis | | Simplicité d’utilisation | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceTitan - **Pays**: Glendale, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Application mobile - Base de données de contacts - Base de données des coûts - Budget Tracking - CRM - Devis - Estimation des coûts - Facturation des projets - For Carpet Cleaners - GPS - Gestion de la conformité - Gestion de la disponibilité - Gestion de projets - Gestion des calendriers - Gestion des documents - Gestion des factures - Gestion des incidents - Gestion des inspections - Gestion des ordres de travail - Gestion des risques - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion du pipeline de ventes - Géolocalisation - Historique des services - Importation et exportation de données - Maintenance préventive - Messagerie SMS - Paiements électroniques - Planification - Planification de la maintenance - Planification en temps réel - Pour sous-traitants en commerce/électr. industrielle - Rapports de suivi - Rapports et analyses - Rapports et statistiques - Real-Time Updates - Relevé des matériaux - Rendez-vous récurrents - Réservation en ligne - Signature électronique - Stockage de documents - Suivi des clients - Suivi des tâches - Suivi des équipements - Suivi du temps - Suivi du temps en ligne - Système de calendrier et de rappel - Third-Party Integrations ... et 34 fonctionnalités supplémentaires ## Intégrations (20 au total) - Airship - CompanyCam - EagleView - Google Ads - Google Workspace - Hover - Intuit Enterprise Suite - NetSuite - OnCall Air - QuarksUp - QuickBooks Free - QuickBooks Online - Rilla - Sage Intacct - SendPulse ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels CVC (chauffage ventilation climatisation)](https://www.capterra.fr/directory/30107/hvac/software) ## Catégories connexes - [Logiciels CVC (chauffage ventilation climatisation)](https://www.capterra.fr/directory/30107/hvac/software) - [Logiciels de gestion des interventions](https://www.capterra.fr/directory/10009/field-service-management/software) - [Logiciels de planning](https://www.capterra.fr/directory/30087/scheduling/software) - [Logiciels pour plombiers](https://www.capterra.fr/directory/30673/plumbing/software) - [Logiciels pour électriciens](https://www.capterra.fr/directory/31006/electrical-contractor/software) ## Logiciels similaires 1. [FieldPulse](https://www.capterra.fr/software/153475/fieldpulse) — 4.6/5 (500 reviews) 2. [Jobber](https://www.capterra.fr/software/127994/jobber) — 4.6/5 (1487 reviews) 3. [Connecteam](https://www.capterra.fr/software/153140/connecteam) — 4.6/5 (5317 reviews) 4. [BuildOps](https://www.capterra.fr/software/194155/buildops) — 4.4/5 (177 reviews) 5. [Service Fusion](https://www.capterra.fr/software/135788/service-fusion) — 4.3/5 (308 reviews) ## Avis ### "Comprehensive Field Service Management Platform for Growing Businesses" — 5.0/5 > **Félix** | *8 septembre 2026* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: What I liked most about ServiceTitan is its ability to manage the entire field service workflow from a single platform. Scheduling, dispatching, invoicing, customer management, reporting, and technician tracking are all integrated and easy to use. The platform provides excellent visibility into operations, helps improve efficiency, and offers powerful reporting tools that support business growth and decision-making. > > **Inconvénients**: While ServiceTitan is a very comprehensive solution, the platform can take time to learn because of its extensive functionality. Some advanced features require training to configure properly, and the pricing may be higher than smaller field service solutions. Occasional customization limitations can also require workarounds for specific business processes. > > My overall experience with ServiceTitan has been very positive. The software has helped streamline scheduling, dispatching, invoicing, customer communication, and business reporting. The platform provides strong visibility into field operations and helps improve productivity across office and field teams. It is a reliable and scalable solution for managing service businesses efficiently. ----- ### "ST - Avis honnête" — 5.0/5 > **Logan** | *1 octobre 2025* | Fabrication électrique/électronique | Taux de recommandation : 8.0/10 > > **Avantages**: Le meilleur aspect de l'entreprise est sans doute le service client. J'apprécie de pouvoir les appeler à tout moment et d'obtenir l'aide ou les conseils dont j'ai besoin. J'apprécie également les perspectives d'évolution, tant sur le plan personnel que professionnel. > > **Inconvénients**: Le principal problème que je rencontre avec SmartThings, c'est que certaines de leurs fonctionnalités sont très lentes et non paramétrables. Plusieurs aspects de SmartThings seraient extrêmement utiles s'ils pouvaient être adaptés aux méthodes et processus de notre entreprise, mais ce n'est pas possible. De plus, ils cherchent constamment à nous inciter à dépenser plus. > > Globalement, l'expérience a été formidable. ST a transformé notre entreprise et nous a aidés à définir nos processus et procédures, et à travailler plus efficacement. ----- ### "It's growing on us" — 4.0/5 > **Hunter** | *25 mars 2026* | Construction | Taux de recommandation : 8.0/10 > > **Avantages**: I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. > > **Inconvénients**: We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. > > It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it\! ----- ### "Not worth the money and headaches" — 2.0/5 > **Edward** | *10 mars 2026* | Construction | Taux de recommandation : 2.0/10 > > **Avantages**: I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. > > **Inconvénients**: ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. > > My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. ----- ### "Very powerful software\!" — 4.0/5 > **Khiana** | *26 juin 2026* | Construction | Taux de recommandation : 8.0/10 > > **Avantages**: 1) ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. > > **Inconvénients**: 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. > > Overall, we love the core product and find it very useful\! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked\! ----- Page : 1/15\ Suivant: [Page suivante](https://www.capterra.fr/software/150053/servicetitan?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/150053/servicetitan) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées