--- description: ServiceTitan : qu'en pensent les utilisateurs ? Lisez les avis clients sur ServiceTitan, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CVC (chauffage ventilation climatisation)](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.fr/software/150053/servicetitan Page : 1/15\ Suivant: [Page suivante](https://www.capterra.fr/software/150053/servicetitan?page=2) > ServiceTitan est un logiciel métier qui transforme la façon dont les entreprises de services d'interventions pour particuliers et professionnels réalisent leurs activités. > > Conclusion : 332 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceTitan ? Les entreprises de services CVC, de plomberie, d'électricité, de porte de garage, de ramonage et dépuration des eaux qui cherchent à accroître leurs revenus, à rationaliser leur activité, à optimiser leur équipe et à satisfaire leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 332 Avis | | Simplicité d’utilisation | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceTitan - **Pays**: Glendale, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Application mobile - Base de données de contacts - Base de données des coûts - Budget Tracking - Budgétisation et prévision - CRM - Devis - Estimation des coûts - Facturation des projets - For Carpet Cleaners - GPS - Gestion de la conformité - Gestion de la disponibilité - Gestion de projets - Gestion des calendriers - Gestion des clients - Gestion des documents - Gestion des factures - Gestion des incidents - Gestion des inspections - Gestion des risques - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion du pipeline de ventes - Géolocalisation - Historique des clients - Historique des services - Maintenance préventive - Messagerie SMS - Paiements électroniques - Planification - Planification de la maintenance - Planification en temps réel - Pour sous-traitants en commerce/électr. industrielle - Prise de clichés - Rapports de suivi - Rapports et statistiques - Real-Time Updates - Relevé des matériaux - Rendez-vous récurrents - Réservation en ligne - Signature électronique - Stockage de documents - Suivi des clients - Suivi des tâches - Suivi du temps - Suivi du temps en ligne - Système de calendrier et de rappel - Third-Party Integrations ... et 34 fonctionnalités supplémentaires ## Intégrations (15 au total) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels CVC (chauffage ventilation climatisation)](https://www.capterra.fr/directory/30107/hvac/software) ## Catégories connexes - [Logiciels CVC (chauffage ventilation climatisation)](https://www.capterra.fr/directory/30107/hvac/software) - [Logiciels de gestion des interventions](https://www.capterra.fr/directory/10009/field-service-management/software) - [Logiciels de planning](https://www.capterra.fr/directory/30087/scheduling/software) - [Logiciels pour plombiers](https://www.capterra.fr/directory/30673/plumbing/software) - [Logiciels pour électriciens](https://www.capterra.fr/directory/31006/electrical-contractor/software) ## Logiciels similaires 1. [Synchroteam](https://www.capterra.fr/software/129634/synchroteam) — 4.4/5 (95 reviews) 2. [FieldPulse](https://www.capterra.fr/software/153475/fieldpulse) — 4.6/5 (445 reviews) 3. [Jobber](https://www.capterra.fr/software/127994/jobber) — 4.6/5 (1456 reviews) 4. [Connecteam](https://www.capterra.fr/software/153140/connecteam) — 4.6/5 (5210 reviews) 5. [BuildOps](https://www.capterra.fr/software/194155/buildops) — 4.4/5 (177 reviews) ## Avis ### "ST - Avis honnête" — 5.0/5 > **Logan** | *1 octobre 2025* | Fabrication électrique/électronique | Taux de recommandation : 8.0/10 > > **Avantages**: Le meilleur aspect de l'entreprise est sans doute le service client. J'apprécie de pouvoir les appeler à tout moment et d'obtenir l'aide ou les conseils dont j'ai besoin. J'apprécie également les perspectives d'évolution, tant sur le plan personnel que professionnel. > > **Inconvénients**: Le principal problème que je rencontre avec SmartThings, c'est que certaines de leurs fonctionnalités sont très lentes et non paramétrables. Plusieurs aspects de SmartThings seraient extrêmement utiles s'ils pouvaient être adaptés aux méthodes et processus de notre entreprise, mais ce n'est pas possible. De plus, ils cherchent constamment à nous inciter à dépenser plus. > > Globalement, l'expérience a été formidable. ST a transformé notre entreprise et nous a aidés à définir nos processus et procédures, et à travailler plus efficacement. ----- ### "I would highly recommend Service Titan" — 5.0/5 > **Heather** | *5 mars 2026* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey\! > > **Inconvénients**: The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. > > My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them\! ----- ### "Not worth the money and headaches" — 2.0/5 > **Edward** | *10 mars 2026* | Construction | Taux de recommandation : 2.0/10 > > **Avantages**: I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. > > **Inconvénients**: ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. > > My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. ----- ### "It's growing on us" — 4.0/5 > **Hunter** | *25 mars 2026* | Construction | Taux de recommandation : 8.0/10 > > **Avantages**: I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. > > **Inconvénients**: We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. > > It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it\! ----- ### "Best Decision We Made\!" — 5.0/5 > **Lucianna** | *23 mars 2026* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. > > **Inconvénients**: Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. > > ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. ----- Page : 1/15\ Suivant: [Page suivante](https://www.capterra.fr/software/150053/servicetitan?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/150053/servicetitan) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées