Pour qui ?

Independent hotels or small chains. From B&B to 5 star hotels, from 3 to 150 rooms.

Notes moyennes

66 avis
  • Note globale 4.7/5
  • Facilité d'utilisation 4.8/5
  • Service client 4.8/5
  • Fonctionnalités 4.6/5
  • Rapport qualité-prix 4.7/5

Informations sur le produit

  • À partir de 1 000,00 $US
  • Prix Annual fee. No surprises, no hidden costs
  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • 5stelle
  • http://www.hotelcinquestelle.cloud
  • Fondé en 2011

En savoir plus sur 5stelle*

Cloud-based property management system with a booking engine and channel management. 5stelle* also has a range of additional modules to increase the efficiency of your hotel management.

5stelle* - Fonctionnalités

  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • For Vacation Rentals
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs

Avis les plus utiles sur 5stelle*

Before the final decision, I have checked about 6-7 PMS. Cheapest and more expensive...

Publié le 30/08/2017
Michele (mykhaylo) D.
General Manager
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have more time to do other operation for our business. I can keep under control reservations even from my home or other country, when I am in trip. Even for our guests: check in is faster, to do a bill is easier and faster. Many operations become automatic.

Avantages: I like:
- easy to learn by Yourself without help of someone. It is enough to know just a base of pc use.
- The logic of work it is easy to understand. So I can say it accessible and usability has been organised well.
- it is cloud. So i can access from my home pc or any other pc where it is installed.
- Personalise, YES it is. Producers have thinking well to give us as much as possible tips to personalise.
- With this software I have made my work easiest and fastest. I did got more free time :) BUT I have got more time to do other things.
- Other important is: I work in a place, where some from our staff is about 60 years old... and can easily use this software !!!
- The most important is STAFF: opened, helpful. From my first touch I have got only positive experience: professional and personal. They assit as fast as possible, even out of office time, if it is possible.

Inconvénients: Cloud... it works very well with simply adsl or mobile internet, but prefer have faster internet connection.
I would suggest to create such a platform where users could put together and discus some new ideas.

Réponse de l'éditeur

envoyé par 5stelle le 01/09/2017

Dear Michele

Thank you for your fantastic feedback.

We are glad to hear that 5stelle* has made your work easier and that its intuitive inferface is appreciated.

We are always happy to hear new ideas from our clients on ways we can make 5stelle* even better, so please do not hesitate to contact us with them.

5stelle* Team

Review about 5stelle: Excellent

Publié le 27/04/2017
Ernesto C.
Reception
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have worked with 5stelle for about years and appreciate its multifunctionality and simplicity. It's very intuitive and can quickly learn to use all the functions (useful if you have various interns throughout the year). The reports which include payments, outstanding and tourist tax a very useful and easy to understand.
The Web Availability function is fantastic, it allows you to connect to several OTAs and our booking engine simultaneously, so no risk of overbooking and prices can be updated automatically based on the room occupancy. 5stelle also allows you to install the programme on various computers so even when closed or away so we can manage prices, availability and reservations at a distance. Great customer support, who respond quickly to email and telephone requests.

Avantages: We appreciate the simplicity and the multifunctionality.
We can arrange quickly the offer with guests on the phone.

Réponse de l'éditeur

envoyé par 5stelle le 28/04/2017

Dear Ernesto and Roberta,

Thank you for your kind words.

We are delighted to hear that you find the reports so useful and enjoy the web availability function.

We are also glad that 5stelle* enables you to easiily provide ad hoc offers to direct contacts.

5stelle* Team

positive

Publié le 11/05/2017
Martina D.
owner
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
3/5
Note globale
5/5
Facilité d'utilisation
3/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: accounting is clearer

Avantages: we like it as it is simple and immediate , it is easy to use and to understand
we are new with this system so need to improve

Inconvénients: what we do not like is that reservations cancelled cannot be traced as they disappear from the system
difficulties in understanding the room type in case of change in room category

Réponse de l'éditeur

envoyé par 5stelle le 22/05/2017

Dear Martina,

Thank you for your review.

We are glad that though you are new to 5stelle* you are finding it easy to use and it is helping you with your accounts.

We can get our customer support team to contact you to go over how to understand the room type when moving the reservation to a different category.

5stelle* Team

Bravi a 5 stelle

Publié le 22/04/2017
Lodovico D.
owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I am the owner of a small boutique hotel and I have been using 5stelle for about 10 years now. I have seen this software evolve and grow while always remaining a step ahead of our needs, which has helped us grow likewise.
The work process is very simple, intuitive and flexible. This year we completely changed our pricing and cancellation policies and I was helped all though the process by the 5stelle staff, allowing the transition to go smoothly. The mobile application is extremely useful for a small operation like mine where I need to have access at any time on my phone. For me the excellence of 5stelle comes from its flexibility and the availability and reliabilty of its support team.

Avantages: flexibility

Inconvénients: nothing

Réponse de l'éditeur

envoyé par 5stelle le 24/04/2017

Dear Lodovico

Thanks for sharing your story with us. We are glad you had a positive experience in your time of need. If you ever need any assistance again, do contact us.

5stelle* Team

A complete PMS with excellent rate Quality/Price

Publié le 20/04/2017
Pasquale C.
General Manager
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I worked for Big Chains that used only very expensive PMS solution not affordable for a small hotel. We are happy to deal in touch with 5Stelle: the perfect solution with a competitive price! Excellent system all in one (PMS, Channel Manager and Booking Engine) that allow to manage our hotel without overbooking scare. Simply to use and always connected. All reports help management to drive the best decisions. Customer Support very fast.
Pasquale Castelgrande - General Manager - Garnì Lago Nembia - www.garnilagonembia.com

Avantages: Pocket PMS, Simply to use, Reports

Inconvénients: Booking Engine

Réponse de l'éditeur

envoyé par 5stelle le 24/04/2017

Dear Pasquale,

Thank you for your kind words regarding both our software and customer service.

You will be pleased to hear that our technical team are currently working on developing the Booking Engine to improve it.

5stelle* Team

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