SupportSync

par SupportSync

5 / 5 7 avis
SupportSync

Pour qui ?

Small to medium sized businesses that sell or distribute a product with warranty, replacement, refund or repair considerations.

Notes moyennes

7 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix

Informations sur le produit

  • À partir de $29.5/mois
  • Prix All features included on each plan. Plans vary based on use requirements.
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • SupportSync
  • https://www.supportsync.com
  • Fondé en 2015

En savoir plus sur SupportSync

PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time!

SupportSync - Fonctionnalités

  • Accès mobile
  • Alertes/Notifications
  • Codes-barres et RFID
  • Gestion d'entrepôt
  • Gestion des fournisseurs
  • Gestion des renouvellements de commande
  • Gestion des stocks de la vente au détail
  • Gestion des stocks pour la fabrication
  • Gestion multicanal
  • Kitting
  • Optimisation des stocks
  • Prévision
  • Rapports et analyses
  • CRM
  • Carte de fidélité
  • Emplacements multiples
  • Gestion des bons de commande
  • Gestion des commandes
  • Gestion des commissions
  • Gestion des employés
  • Gestion des retours
  • Mail Order
  • Merchandise Management
  • Rapports et analyses
  • e-commerce
  • e-mail marketing
  • Alertes et remontée des problèmes
  • Assistance téléphonique
  • Avis automatiques aux clients
  • Base de connaissances
  • Base de données de clients
  • Enquêtes et feedback
  • Gestion de l'expérience client
  • Gestion de la boîte de réception et des files d'attente
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des problèmes connus
  • Gestion des rendez-vous
  • Gestion des tickets d'incident
  • Messagerie instantanée
  • Portail libre-service
  • Routage automatisé
  • Suivi des plaintes

Logiciels équivalents

Avis les plus utiles sur SupportSync

Great when generating and tracking pure returns, not so great for other functions

Traduire avec Google Translate Publié le 02/06/2016
Brian V.
Tech Support
Provenance de l'utilisateur 
Source : asdf
4/5
Note globale
3 / 5
Facilité d'utilisation
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix

Commentaires: Our company, Pivothead, manufactures POV eyewear. We have a decent volume of business and a few months ago started using SupportSync to handle all of our returns and repairs. We use a separate system for troubleshooting, support articles, and general customer interaction. Although SupportSync claims to offer these features, they are severely lacking and would not work for our needs. When it comes to creating and tracking returns, SupportSync works great. The workflow for a normal return is straightforward, and new employees can pick it up quickly. The auto-generated email templates are easy to work with, and creating an account or return from a customer's point of view is fairly simple. Adding and setting up products and parts is simple. Once the workflow leaves the standard return, repair, ship-back model, things get harder. SupportSync allows for different workflows for things like processing a credit, charging for a repair, accepting payment, sending an email to a customer, and other things. These mini workflows are very useful, but often hard to navigate to or start. There is no centralized screen or tab that will show all of the information for a customer, and tasks such as accepting a payment are often only accessible from a single small link that is very unintuitive to use. Our companies biggest problem with SupportSync is that it has no way to integrate with our support desk application (Desk via SalesForce). And while SupportSync will claim to be able to serve as a general support management app, it is severely lacking in this regard. The app claims that it can integrate with ZenDesk, but even here the integration is minimal. Our company would like to integrate customer communication in one area, but right now we are forced to interact with customers from both our normal support app and SupportSync

support sync

Traduire avec Google Translate Publié le 22/10/2018
Customer Service Representative and Sales Support
Électronique grand public, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: It has great features and makes it easy to keep track of your returns and allows maximum visibility

Inconvénients: while it makes it easy to keep track of returns it is also a little confusing. there are a lot of features but they dont tie together as easily as they could.

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