Pour qui ?

Commusoft is an online all-in-one service software for field service business. It helps you to manage your customer database, quotations, jobs...


Notes moyennes

43 avis
  • 4.5 / 5
    Note globale
  • 4.5 / 5
    Facilité d'utilisation
  • 5 / 5
    Service client
  • 4.5 / 5
    Fonctionnalités
  • 4.5 / 5
    Rapport qualité-prix

Informations sur le produit

  • Version gratuite
    Non
  • Version d'essai gratuite
    Non
  • Déploiement
    Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation
    Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Commusoft
  • https://commusoft.co.uk/
  • Fondé en 2005

À propos de ce logiciel

Commusoft is an online all-in-one workforce service management software for field service. It helps you to manage your customer database, quotations, jobs, engineers diaries, safety certificates and invoicing, and it integrates with popular accounting packages such as Sage, Quickbooks and Xero. It is accessible on your PC, Mac, iPhone, iPad, Android phone or Android tablet.


Commusoft - Fonctionnalités

  • Accès mobile
  • Base de données de clients
  • Facturation
  • Gestion des centres d'appel
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Portail libre-service
  • Routage
  • Suivi de l'historique des services
  • Suivi des tâches
  • Accès mobile
  • Achats
  • Calendrier de planification
  • Facturation
  • Gestion des clés et des serrures
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des étalonnages
  • Maintenance préventive
  • Planification
  • Suivi de l'historique des services
  • Suivi des ressources
  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Planification de la maintenance
  • Routage
  • Suivi de l'historique des services
  • Accès mobile
  • Base de données de contacts
  • Devis
  • Expédition
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Horloge
  • Planification
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Base de données de clients
  • Biens commerciaux
  • Coût des tâches
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des tâches
  • Gestion des équipements
  • Planification
  • Planification de la maintenance
  • Propriétés résidentielles
  • Routage
  • Suivi des ressources
  • Coût des tâches
  • Gestion de la conformité
  • Gestion de la logistique
  • Gestion de la maintenance
  • Gestion de matériel
  • Gestion de projets
  • Gestion des ordres de travail
  • Gestion des ressources
  • Gestion des stocks
  • Gestion des équipements
  • Planification
  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Routage
  • Suivi de l'historique des services
  • Accès mobile
  • Base de données de clients
  • Commerce et industrie
  • Devis
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Planification
  • Signature électronique
  • Suivi du temps

Avis les plus utiles sur Commusoft

An incredible learning experience the whole process has been conducted efficiently and smoothly.

  Traduire avec Google Translate
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

Avantages: The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

Inconvénients: Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

Experience with commusoft

  Traduire avec Google Translate
3/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
2 / 5
Rapport qualité-prix

Commentaires: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Avantages: Customer data base, quick to find out what you have done at a property,

Inconvénients: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Réponse de l'éditeur

envoyé par Commusoft le 09/12/2016

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.