CallTools

CallTools

par CallTools

Qui utilise CallTools ?

Service pour les BPO, les call centers, le télémarketing, les organisateurs de rendez-vous, les centres de vente et de support client de 50 à plus de 100 sièges, ou bien les utilisateurs de CRM qui souhaitent uniquement parler à des clients, leads et prospects en direct.

Description de CallTools

Unifiez vos appels entrants et votre numérotation sortante au sein d'une seule et même plateforme. Comblez les écarts entre les départements avec une approche combinée pour le logiciel de call center de votre entreprise. Simplifiez la gestion de votre call center. Des journaux d'appels et enregistrements d'appels aux rapports en temps réel en passant par la surveillance en direct des agents, le logiciel de call center dans le cloud de CallTools.com couvre tout. Les équipes internes de support client et de développement vous informent et tiennent le logiciel à jour.

Informations sur CallTools

CallTools

https://calltools.com/

Fondé en 2014

Prix de CallTools

CallTools n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de CallTools ci-dessous.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

CallTools - Fonctionnalités

Logiciels de VoIP
Communications unifiées
Contrôles/Permissions d'accès
Enregistrement des appels
Gestion des contacts
Liaisons SIP
Routage des appels
Serveur vocal interactif (SVI)
Automate d'appel
CRM
Centre d'appels entrants
Centre d'appels sortants
Distribution de leads
Enregistrement des appels
Journalisation des appels
Reconnaissance SVI et vocale
Routage des appels
Scripts d'appel
Automate d'appel
Gestion des centres d'appel
Gestion des contacts
Gestion du télémarketing
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Reconnaissance SVI et vocale
Suivi des appels
VoIP
Distribution de leads
Enregistrement des appels
Gestion des campagnes
Gestion des données
Gestion des listes d'appels
Gestion des performances
Lead scoring
Numérotation automatique
Saisie de leads
Tableau de bord
Centre d'appel mixte
Centre d'appels entrants
Centre d'appels sortants
Chat en temps réel
Enregistrement des appels
Gestion de la remontée des problèmes
Gestion des campagnes
Gestion des listes d'attente
Journalisation des appels
Mode progressif (progressive dialer)
Numéroteur manuel
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Scripts d'appel
Serveur vocal interactif (SVI)

Avis sur CallTools

Afficher 5 avis sur 78

Note globale
4.8/5
Facilité d'utilisation
4.8/5
Service client
4.8/5
Fonctionnalités
4.8/5
Rapport qualité-prix
4.8/5
Daniel alejandro A.
Ingeniero senior de ventas Hidraulica y Neumatica
Services aux consommateurs, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Overall Rating
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Likelihood to Recommend
    10/10
  • Provenance de l'utilisateur 
  • Publié le 24/01/2019

" Useful tool for customer service"

Commentaires: This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

Avantages: It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.

Inconvénients: Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.

  • Provenance de l'utilisateur 
  • Publié le 24/01/2019
David M.
CEO
Énergies renouvelables et environnement, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Overall Rating
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Likelihood to Recommend
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/09/2019

"CallTools Simplifies Your Company's Growth"

Commentaires: We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.

Avantages: The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Inconvénients: None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

  • Provenance de l'utilisateur 
  • Publié le 18/09/2019
Mark F.
President
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Overall Rating
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Likelihood to Recommend
    10/10
  • Provenance de l'utilisateur 
  • Publié le 19/01/2017

"Call Tools Platform"

Commentaires: I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance. Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to. There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand. I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go.

Avantages: These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.

Inconvénients: There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Réponse de l'éditeur

envoyé par CallTools le 14/03/2017

Mark,

Thank you for your detailed review! We understand our platform has a lot to offer which may appear overwhelming, but we're glad you contacted our incredible Customer Support team to help you understand and utilize the tools available.We are available during all our business hours to assist you with any troubles you're experiencing with the system. Just as you experienced, when you invest time into learning how to operate the dialer, the results return tenfold.

Please don't hesitate to contact us if you need any further assistance!

Your CallTools.com Team

  • Provenance de l'utilisateur 
  • Publié le 19/01/2017
Maria lenin L.
Marketing and business development
13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Overall Rating
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Likelihood to Recommend
    8/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 17/08/2018

"Web based VOIP -Easy Setup, Requirement, and Implementation "

Avantages: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Inconvénients: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 17/08/2018
Giora S.
CEO
Assurance, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Overall Rating
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Likelihood to Recommend
    10/10
  • Provenance de l'utilisateur 
  • Publié le 29/06/2016

"better than the rest!"

Commentaires: I was using SalesDialers previously and kept having connection issues with their system and X-LITE settings for my overseas marketers. My main goal was to not have these connection issues when I first signed up with CallTools, little did I realize how many more feature you got over them!

Avantages: I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings.
How easy it is to just add another user with two clicks.
The agent performance feature is awesome, having a side by side comparison is helpful.

Inconvénients: Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

Réponse de l'éditeur

envoyé par CallTools le 14/03/2017

Giora,

First of all, our apologies for the late response. We¿re thankful to receive such an in-depth review and should have replied to it earlier!

We are proud to offer such a wide range of features available on our system. Live Agent Monitoring completely shifts your ability to manage agents and provides real-time insight you weren¿t able to gather before. We¿re glad it has been so helpful for you!

Please don¿t hesitate to reach out if you have any further questions regarding the system.

Your CallTools.com Team

  • Provenance de l'utilisateur 
  • Publié le 29/06/2016