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Description de BigChange

La plateforme de gestion de missions BigChange est conçue pour aider toute entreprise de maintenance sur site à croître. Une plateforme cloud facile à utiliser et à intégrer dont les entreprises qui emploient des agents d'interventions peuvent bénéficier grâce à de nombreuses fonctionnalités : CRM (Customer Relationship Management), planification de mission, suivi en direct, gestion des ressources d'interventions, gestion des finances et business intelligence.

Qui utilise BigChange ?

maintenance dépannage SAV service client techniciens

BigChange Logiciel - 1
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur BigChange

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,3
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
64%
4
25%
3
8%
2
1%
1
1%
Tanya
Operations Manager
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Product

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Sally Ann
Sally Ann
Head of Maintenance (R.-U.)
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Big Change Review - It can really help your business grow and it is fantastice for mobile workforce

5,0 l’année dernière

Commentaires : We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.

Avantages :

It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Inconvénients :

Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.

Réponse de l'équipe de BigChange

l’année dernière

Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer

Dave
Director (R.-U.)
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The centre of our business

4,0 il y a 2 semaines Nouveau

Commentaires : Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.

Avantages :

It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer.

Inconvénients :

The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.

Réponse de l'équipe de BigChange

il y a 2 semaines

Hi Dave, Thank you for your review and for taking the time to provide feedback on your experience with BigChange. Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you. We are always looking for ways to improve our services and your feedback is valuable to us. I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best wishes Louise

Byron
Director (R.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Powerful but outdated

3,0 il y a 7 mois

Commentaires : It’s helped us grow 30%The tech support are amazing

Avantages :

The system worksheets are a game changer

Inconvénients :

It’s too clunky - multiple pop ups and no real organisational system

Réponse de l'équipe de BigChange

il y a 6 mois

Hi Byron, Thanks so much for your feedback. We're sorry you aren't getting the best out of the system right now. We take customer feedback seriously and are committed to making things right. Please reach out to me by email with your details, louise.stone@bigchange.com, so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details. I look forward to hearing from you. Best wishes Louise

Carla
Managing Director (R.-U.)
Eau/gaz/électricité, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Fantastic onboarding process

5,0 il y a 4 mois

Commentaires : Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.

Avantages :

We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.

Inconvénients :

The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while

Réponse de l'équipe de BigChange

il y a 3 mois

Hi Carla, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise

Tina
CRM & Data Delivery Manager (R.-U.)
Sécurité et enquêtes, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Game changing software

5,0 il y a 5 mois

Commentaires : Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.

Avantages :

As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.

Inconvénients :

I would like to be able to customise by view in some areas not already available. Some reporting could be improved.

Réponse de l'équipe de BigChange

il y a 3 mois

Hi Tina, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise