Kissflow - Digital Workplace

Commentaires: Without the workflow routing provided by Kissflow, a lot of our operational processes would still have to be handled with paper forms. There are plenty of web-based solutions out there for gathering data, but not many can gather the data and stop in multiple offices along the way to get approvals and collect more information before arriving at your desktop. Kissflow not only saves us a lot of paper, but it saves us time. We're able to offer better, faster service to our customers with less intervention, and therefore, fewer mistakes.

Avantages: For us, Kissflow is all about workflow routing. We've set up several processes that require conditional approvals from various individuals in the organization. For example, key requests start with a Kissflow form embedded on our website. The form then goes straight to a department head for approval based on answers given in the form. From there, it heads to the Operations Office for assessment. When the requestor comes to pick up the key, they sign for it on an iPad using the signature field in the Kissflow mobile app. When shopping around for a workflow solution, nothing else that came close to the feature set offered by Kissflow was remotely near our price range. There are other solutions out there, but none can compare to the value Kissflow provides.

Inconvénients: While Kissflow offers a lot of customization, there are some features that are a bit too rigid. For example, you can insert tables in your forms, but data collected that way is treated differently from data in the main body of the form. When you get into more complex setups, this poses a problem because formulas can't reach across tables or between the main body and a table. There are also limitations to the automated emails Kissflow generates. For example, you can't send an automated email to someone who has completed a public form embedded in a website. Those emails can only be sent to registered users. Fortunately, Kissflow has a great integration with Zapier, which provides a great work around, but it would be nice if that could be handled natively within Kissflow.

Commentaires: We implement some workflow like Leave Request, Profesional Development, Purchase Request. Everything works smoothly, but sometimes we didn't receive good support from the vendor, price little bit ok, but they want to increase it several time. Now we using Kissflow for all of our staff ( about 300). If price better and product improvement, we may extend license for this.

Avantages: I like many things in Kissflow include:
Flexible workflow, report, easy to customize
API, webhook quite good, can do something to get the data
Workflow design and permission are great features.

Inconvénients: Can not update master list by API, we have to manual update it, we made a accident before when we don't understand master clearly.

Commentaires: Kissflow has become the major tool for management our service request and fulfillment process. This helps to know at a glance the status of any activity in process and the corresponding activity to be performed next.

Avantages: Kissflow helps me to track the status of activity in our service fulfillment process.The Nudge option helps to prevent any delay in assigned activities in the process.

Inconvénients: The software solely dependence on the internet without an offline option

Commentaires: Sped up our response time and communication between departments 10 fold.

Avantages: It does what it says it does extremely well. The workflow aspects work flawlessly and as a user on the team they are very easy to understand.

Inconvénients: It seems that while getting people to do specific things in a very quick and automatic way, it tries to be very complex in the data that you can give it but fails in polishing details. Small things like not accepting all variants in email formats in the email entry fields to the fields in its iPad app not expanding to show all of their contents all the time. You tend to just have to be careful with it sometimes. It also makes you conform to it instead of it conforming to you. Which isn't that bad considering how robust it is, but still a bit constraining.

Commentaires: My experience with Kissflow has been truly defining. I am able to collaborate with members of other departments without moving away from my desks. Requests to colleagues for actions to be taken have been less stressful with this software.

Avantages: The ease with which one can use the software. The simplicity it also comes with.

Inconvénients: The UI is not interesting and makes it boring being on the app sometimes.