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Take Control
Description de Take Control
MSP Anywhere est un logiciel web de contrôle à distance pour les entreprises de services informatiques qui ont besoin de résoudre les problèmes de leurs clients à distance et rapidement. Chat bidirectionnel en direct, durée de connexion moyenne de 5 secondes, sessions distantes réactives et excellents outils d'assistance à distance (comme le visualiseur d'événements Windows et la ligne de commande). MSP Anywhere est 100 % cloud et facile à essayer, acheter et utiliser.
Qui utilise Take Control ?
Fournisseurs de services informatiques et prestataires d'infogérance (MSP) qui veulent offrir un excellent service client.
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Quality service at a great price for small businesses
Commentaires : Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion
Avantages :
Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates
Inconvénients :
No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem
Alternatives envisagées :
Good Product as a Complment to Solarwinds N-Central
Commentaires : Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.
Avantages :
Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.
Inconvénients :
The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.
Not user friendly
Commentaires : None at all
Avantages :
The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.
Inconvénients :
This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.
Alternatives envisagées :
Great for remote management
Commentaires : I use this every single day and I have very little complaints about it
Avantages :
I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely
Inconvénients :
Takes a bit to connect to the workstation even after the workstation has been turned on
Alternatives envisagées :
Take Control: Just Works
Commentaires : Awesome. Love it.
Avantages :
It just works. Fast connections. Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality. Automatic reconnect Lightweight integrated chat, system shell, information, full audit trail.
Inconvénients :
It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.
