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Launch27
Description de Launch27
Launch27 est un système de réservation en ligne performant qui permet aux clients potentiels d'acheter vos services de nettoyage directement à partir de votre site web. Le moteur de réservation peut être personnalisé pour correspondre à votre site web d'entretien ménager existant et peut être intégré en quelques secondes, offrant aux clients une expérience d'achat transparente. Launch27 dispose également de son propre calendrier intégré pour vous montrer les nouveaux travaux et les heures de rendez-vous, tandis que l'intégration des analyses vous permet d'affiner vos services de nettoyage avec de nombreux modules complémentaires pour des taux de conversion incroyables.
Qui utilise Launch27 ?
Entreprises locales (p. ex. services de nettoyage et d'entretien des pelouses) qui offrent des services résidentiels et commerciaux sur rendez-vous.
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Launch27
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Launch 27 takes many functions from many platforms and combines them into one.
Commentaires : Time savings, efficiency, having everything in a central location but also cloud based so I can access anywhere. I am able to automate so many tasks, which makes it so that I can spend more time working on growth, or just having more free time in general.
Avantages :
The thing I like the most is that this software is meant for specific industries, so it has the built-in functions tailored for those industries. And, if the software is missing something and the community requests it, then there is a clear "feature request" process that the company follows. When using the Launch 27 platform, I can imagine how many other spreadsheets and tools I would need to tie together to make business operations flow the same if I were to not be using Launch 27. It would be a lot. Launch 27 has the CRM, payment processor, scheduling, booking, etc. all in one platform which really helps save a lot of time. It also helps with the training and transition of new managers who may be using the platform as well. Although learning the ins and outs of Launch 27 to it's fullest extent can definitely take a long time and there is a lot of trial and error, I am confident that it takes less time than it would to learn the sum of a bunch of separate platforms.
Inconvénients :
Broadly speaking, this is how I would describe what I like the least. From the top level, many companies do run their operations generally in a similar fashion. However, once you get down to more specifics, a lot of businesses run things differently. When building functions, Launch 27 has to choose which route to go, what to focus more on, what features to implement first, etc. So, sometimes the functions that would work best for my business may not come soon because the functions of other businesses are in higher demand. I would absolutely love to have Launch 27 be the one and only platform I use to manage all of the daily operations, and I do use it for 90%+ of operations, but there are still some area's where I have to resort to google docs and 3rd party apps to handle certain features. And note: the features I am talking about are related directly to things that Launch 27 could have implemented into the system (I'm not talking about things like advertising or email campaigns, etc.). For example, I do still calculate payroll on excel sheets because Launch27 does not calculate pay amounts in the same way and level of detail that we have set up as a company. The hourly and percentage functions are limited, and they don't have the ability to split pay between two people when they are both on percentage pay and cleaning the same home. For that reason alone, I run payroll on a spreadsheet. Lastly, employees always seem to have problems with the app.*hit text limit*
Alternatives envisagées précédemment :
Might be better for another industry
Commentaires : Launch27 was confusing for my carpet cleaning company and customers didn’t use it as willingly as House Call Pro.
Avantages :
I liked the support, the story of the founder, the concept and idea for the software. I tried this concurrently with housecall pro.
Inconvénients :
The setup is incredibly complicated. Even though there is great support it’s much like computer programming.
From love to hate
Commentaires :
I am writing here as, sitting in our office for more than 1h30 with 3 colleagues, we have nothing to do but stare at a blank screen.
Launch27 has been offline since 730 PM yesterday. Before that, 4 other times L27 was offline at the start of the working day for at least 30 minutes, with some kind of maintenance.
Friday the 18th of September, we had almost 4 hours of downtime in the middle of the afternoon.
This adds up to the fact that we cannot do our accounting anymore because of the recent .csv export changes, and that our booking form (when it will be up, lol) will have some uneditable text in english (we operate in a french speaking country).
We are really desperate and losing time and energy with support making us feel like all this effort is worth much more than the monthly price of the tool.
Avantages :
Initial willingness of team to accept feedback and improve software
Inconvénients :
Terrible SLA, unhelpful customer support, development going the wrong direction
From where I'm sitting, no other software offers what L27 does for the same price.
Commentaires : I can't imagine starting a running a business without L27. I would highly recommend anyone going in to the cleaning industry to start with L27 before choosing anything else. Great support, great community around it, and they are consistently making upgrades.
Avantages :
There isn't one or even a set of features that I would say I like best about L27. L27 has allowed me to grow a business of this sort in a much shorter time than would have been possible otherwise because of nearly all the features that are included. Despite its shortcomings, no other software available is going to allow you to do what you can with L27 at this price point. If i had to pick a few, the payment system is fantastic. Automatic holds and charges for customer cards is very convenient. The email notifications work very well to give customers plenty of warning about their upcoming booking and to let them know automatically if there's an issue with their payment method. The metric screen is decent. I'm glad it has that, though I think there are a few ways it could be improved.
Inconvénients :
1. L27 is geared more toward service businesses that operate using independent contractors. We use employees so there are certain features that would be nice to have. 2. Inability to add customer reviews/feedback manually. It has to be done with the emailed customer surveys that come with L27 which isn't great. 3. The scheduling screens have improved but are still very difficult to use when you exceed about 10 bookings per day. Scheduling at this point is going to be difficult, regardless. I do think there are certain tools that would help.
Review of Launch 27' service and support
Commentaires : I am happy to share my review for Launch 27's service provided by [sensitive content hidden]. As a cleaning business owner, I have had the pleasure of working with her on the platform and I must say that she has been a true professional throughout. [sensitive content hidden] expertise in using Launch 27 platform has been invaluable to my business. She has been patient and helpful in guiding me through the initial start-up process and has provided valuable insights that have helped me optimize my operations. Her level of knowledge and understanding of the platform has been a game-changer for my business.I appreciate that Launch 27 provides this level of support to their customers, and I do believe that initial start-up help should be part of the induction process for new users. It will make a significant difference in the overall user experience and helps new users get up and running more quickly.I also think that there should be some sort of discount or incentive for customers who continuously train and use the platform. It would be a great way to reward users who take the time to learn the platform and continue to use it to improve their businesses.Overall, I would highly recommend [sensitive content hidden] and Launch 27 to anyone looking to streamline their cleaning business operations. This platform and support team are top-notch, and I am grateful for the positive impact they have had on my business.
Avantages :
[sensitive content hidden] professionalism and expertise of Launch 27 platform to optimise my cleaning business operations.
Inconvénients :
No discount or incentive for customers to provide start-up training and continuous training on the use of the platform.
