Pour qui ?

Organismes à but non lucratif, équipes de vente pour les entreprises, campagnes politiques et de plaidoyer utilisent CallHub. C'est le seul logiciel de téléphonie pour les campagnes qui s'intègre facilement à votre CRM.

Notes moyennes

65 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de 25,00 $US/unique
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Gaglers
  • https://callhub.io
  • Fondé en 2013

En savoir plus sur CallHub

Logiciel de call center sortant facile à utiliser avec des numéroteurs automatisés pour répondre à vos besoins. Comptes illimités d'agent et payez comme prix. CallHub est un logiciel de sensibilisation sophistiqué pour les plus grandes entreprises, mais assez simple pour votre organisation. La seule solution qui s'intègre parfaitement à votre CRM. Utilisez le numéroteur prédictif, la puissance, l'aperçu ou le numéroteur manuel en fonction de vos besoins. CallHub fournit également la diffusion de la voix et du texte.

CallHub - Fonctionnalités

  • Conformité FCC
  • Conformité FTC
  • Enregistrement des appels
  • Gestion des contacts
  • Gestion des leads
  • ID d'appelant spécifique à une campagne
  • Planification des rappels
  • Résultats d'appel
  • Saisie de leads
  • Suivi des appels
  • Transfert d’appel
  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes
  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Réponse vocale interactive
  • Scripts d'appel

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Avis les plus utiles sur CallHub

Excellent tool for Call Center and SMS messaging with strong CRM integration

Publié le 26/06/2019
Merrill O.
Deputy Chair Information Technology
Organisme social ou civique, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: CallHub has helped us solve a crucial need of being able to phone bank our members to inform them of key events and voting and election requirements. It was smooth to implement and has excellent integration with our membership database, allowing us to eliminate data silos and actively track response rates and needed follow-up in real time. And, it has been a very cost-effective solution as we could gauge our cost outlays before each campaign.

Avantages: CallHub is a very flexible and easy to manage Call Center phone-banking tool that is focused on serving political and issue advocacy organizations. The user interface is very intuitive - especially for callers, who can work remotely and make all calls entirely within a web browser. The experience of nearly 1600 remote volunteer was consistently positive. Backend integration with CRM/Membership management platforms is extensive, including NationBuilder, SalesForce, Action Network, and others is extensive. CallHub also integrates with Zapier. Our implementation with NationBuilder allows for 2-way data flow and immediate database updates with selected Tags, Survey Responses, and Notes from calling activity allowing for direct post-call follow-up. The CallHub platform can easily scale to large implementations and their Customer Care team has proven to be very responsive. One of the best features is their no-cost sign-up and pay-as-you-go pricing model which makes it very easy to get started and see how well it works within your organization.

Inconvénients: There were some initial issues with importing calling scripts, but regular improvements in the user interface and backend functionality by CallHub has resolved this. There is still some room for improvement with the tools available for managing calling Agents within the system, especially when we had such a high number of volunteers.

Indispensable campaign tool

Publié le 20/11/2018
Jordan B.
Director of Development and Election Readiness
Organisme politique, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.

Avantages: As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

Inconvénients: While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

Callhub is the wave of the cell phone future!

Publié le 24/01/2017
Julie B.
Work At Home Business Owner
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I'd gladly love to contribute my "2 cents". A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together. The ease of setting up campaigns (which you've updated since the original process-:O) has made getting my messages out to interested prospects sooooo much easier! Many systems out there have you spend too much time trying to figure out how to work them vs. using it to connect with people. Callhub is the answer now and always will be for my marketing purposes! Thanks for the brainchild gang. Gratefully, Julie Barkley - www.moneymadeybyhelpingothers.biz

Avantages: Ease of campaign set up and sending.

Inconvénients: I haven't located the feature that permits me to download all at one time the responses that were positive after sending out a campaign. That functionality will enable me to at-a-glance quickly connect with those that are interested.

Réponse de l'éditeur

envoyé par Gaglers le 25/01/2017

Hi Julie,

Thank you so much for the review. It means a lot. We've taken your feedback to the engineering team.

Ever Since I started Using Call Hub

Publié le 20/11/2018
Anthony O.
Broker
Transport routier/ferroviaire, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My experience with Call Hub overall is a very positive one and will continue to use it consistently. It raises my bottom line cash flow. Invest a little but the return is much more.

Avantages: I am able to reach and respond to my clients that answer their phone which saves me soooooomuch time dialing out to them one by one.

Inconvénients: The least thing I liked about the software is the phone numbers I rent doesn’t tell me if they are expired or not.

Call Hub Customer Care is the best!

Publié le 20/03/2019
Ashley C.
Special Assistant
Organisme politique, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Call Hub is the best and fastest when is comes to contacting their customer care. All my problems when using them have been solved in record speed. Very helpful, when making a lot of calls. I have never made so many calls in my life, nor would that have been possible without the help of Call Hub!

Inconvénients: Only wish that some of the glitches, which are rare, did not happen like when you are making a call and the page on the screen has not turned yet. Then again, it could just be my internet speed.

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