Nexus Clinical

Commentaires: Its been amazing! No issues. Adding another provider is easy. They are great with training new providers.

Avantages: As a billing service, the most important thing for me is tech support. I need to be able to reach someone immediately, I dont always have time to wait. I dont want to put in a support ticket and wait 3 business days depending on the importance level someone else thinks it is. Nexus is amazing. I email or call my designated support specialist and the response time is almost immediate. When my clients are in the office and need help, they get it then. Anything we need added or changed, I just send and email and its done. I have not had to ever ask twice or wait long for a change. A billing service sometimes has different needs with software and when I expressed how a small change would make a big difference, my opinion was listened to.

Inconvénients: Im not even sure there is something. I havent had any problems with Nexus.

Avantages: When I was tasked with finding a new EHR, I was dreading it. All the Staff was complaining about the current EHR but no one wanted to learn a newer system. Also as I dug into it more it was going to be super complicated to move all our existing data. It seemed like an impossible task. Lastly my requirement of on any platform any where, seemed crazy to any company I talked to, until I found Nexus. I learned very quickly they were not like other EHRs and were willing to listen to what I had to say and work with me to find solutions. They even help us find a solution with moving our records from our 2 previous systems into Nexus. They provided excellent training for the staff and the Physicians. When the switch day came we ran into problems but Nexus was there to help and even provide new solutions to unforeseen problems. So I went from a previous EHR which was hard to work with , next to no communication with them, and locked to our physical office, to Nexus which can customize to our needs, communicates with us as much as we want, ubiquitous accessibility, and new powerful features like a built in PACS for less than the cost of upgrading our previous system. The best part about Nexus is its continuous effort to grow by listening to suggestions from its customers. It just keeps getting better and better.

Inconvénients: Nexus has been excellent in all aspects as per our requirements, there is no such area of least liking.