15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de Helcim

Helcim est une entreprise de paiement qui permet aux entreprises d'accepter facilement le paiement par cartes de crédit.

Helcim rend le traitement des cartes de crédit facile, simple et abordable pour votre entreprise. L'inscription est rapide et gratuite, sans engagement, contrat ou frais mensuels.

Helcim propose une solution de paiement en personne complète et abordable pour toute entreprise. Acceptez facilement les paiements sans contact en magasin, en déplacement ou en ligne.

Qui utilise Helcim ?

Petites et moyennes entreprises.

Helcim Logiciel - 1
Helcim Logiciel - 2
Helcim Logiciel - 3
Helcim Logiciel - 4
Helcim Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Helcim

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,0
Service client
4,5
Fonctionnalités
4,1
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
61%
4
17%
3
9%
2
4%
1
9%
Chaya
Owner (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Simply great merchant services

5,0 il y a 3 ans

Commentaires : i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one matches the level of customer service which Helcim provides. coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed!

Avantages :

fairly easy to set up and use, although if I didnt have experience setting up pos systems it might have been slightly more challenging. in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.

Inconvénients :

i dont have any real cons that come to mind. maybe additional features when customizing invoices and receipts would be a cool option.

Réponse de l'équipe de Helcim

il y a 3 ans

Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim.

Leah
Proprietor (Canada)
Art/artisanat, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good software -- slightly confusing user interface, but terrific support staff.

4,0 il y a 3 ans

Commentaires : So far, really good. The support staff are TERRIFIC -- I had to call a couple of times to figure out how to do things, but they were very fast and efficient at getting me rolling and moving ahead, and were very professional and polite.

Avantages :

Once I understood how to do things, it all worked out very well.

Inconvénients :

The user interface is a bit confusing, and sometimes seems like the processes are a bit redundant.

Réponse de l'équipe de Helcim

il y a 3 ans

We're happy you switched to Helcim and we're proud to serve you, Leah!

Kelly
Owner (É.-U.)
Bijoux et produits de luxe, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Terrible card terminal, but a fantastic company!

3,0 il y a 3 ans

Avantages :

I've done quite a bit of shopping around and have yet to find any card processing company that has lower or more comprehensive rates. On the rare occasion I or my staff have had to call customer service, we've had a very short wait to talk with a live person, and our issue was always easily remedied. I also appreciate that Helcim customer support were always careful to not share my personal information with my staff.

Inconvénients :

By far, my least favorite thing about using Helcim has been the card terminal itself. I've use a couple different ones, and they're rather clunky and tricky for our clients to use. Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.

Réponse de l'équipe de Helcim

il y a 3 ans

We're glad to hear your customer service experience was top notch while enjoying low rates. Thank you for sharing, Kelly. Also, thank you for your feedback on the card terminal. You give us guidance on how to improve as we seek to improve the transaction experience for merchants and their customers. We have new terminals launching soon with more upgrades and options for merchants coming in the future.

Donald
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Ease of Payments

5,0 il y a 3 ans

Commentaires : We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, [SENSITIVE CONTENT] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding

Avantages :

The application and approval process was quick and easy, had approval with 24 hours

Inconvénients :

A little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications.

Réponse de l'équipe de Helcim

il y a 3 ans

We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim!

Paul
Registered Massage Therapist (Canada)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Customer Service second to none

5,0 il y a 3 ans

Commentaires : My credit card reader was displaying a fault message so I reached out to the Helcim team to find a solution. I talked to [SENSITIVE CONTENT HIDDEN] in the Customer Service department and he immediately had an answer to solve my problem. [SENSITIVE CONTENT HIDDEN] walked me through the replacement process, made the necessary calls to get a new unit and most importantly kept me updated to his progress. The replacement unit was delivered to me less than 24 hours after my initial call to Helcim. Now that’s service !!! The Helcim team has set standards in customer service that more companies could take valuable lessons from.

Avantages :

The software is an integral part of my business and is reliable, well thought out and has an easy to understand interface for myself and for my customer when they are paying.

Inconvénients :

The software has been well thought out. No issues.

Réponse de l'équipe de Helcim

il y a 3 ans

Being an integral, reliable partner for your business is core to how Helcim strives to partner with you. Thanks for sharing your feedback Paul!