Description de vFairs
vFairs est une plateforme événementielle virtuelle qui permet aux organisations de toutes tailles d'organiser des événements en ligne. vFairs est spécialisée dans l'exécution d'événements tels que des salons de l'emploi virtuels, des salons de recrutement, des salons professionnels en ligne et des salons d'intégration. Elle permet aux organisations et aux représentants des stands d'interagir avec leur public grâce à des outils interactifs tels que le chat texte/vidéo/audio et les webinaires intégrés. vFairs offre également un service client haut de gamme et un gestionnaire d'événements dédié pour vous aider à chaque étape.
Qui utilise vFairs ?
L'éditeur offre ses services aux employeurs, universités, gouvernements et entreprises qui souhaitent organiser leur prochain événement en ligne.
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Avis sur vFairs
PDN - Professional Diversity Network - vFairs Review 2018
vFairs just ‘gets’ our business.
The customer service they provide simultaneously to our own sales reps while communicating to multiple teams under each valued customer, is beyond commendable. We have worked with vFairs as our exclusive Virtual vendor since 2013 primarily due to his teams high level of professionalism, integrity, outstanding customer support and responsiveness. Their accuracy, speed and meticulous attention to detail is incomparable. I have not seen better.
Every Virtual vFairs has produced for us has been smoothly run and when difficulties arise, as they do, vFairs Customer Support suggested conference meetings to get entire Teams trained, individual leadership calls, recommended specific, positive changes and in general, a swift ironing out of problems with every question answered and understood to the teams’ satisfaction and managements delight.
Their Customer Support team does the heavy lifting answering complex technical questions and has identified problems early heading off deeper issues. They are a truly amazing team and have supported our customers 24 x7 by phone and email! vFairs offers a gentle approach when working with all levels of our clients’ hierarchy. Very appreciated.
PDN provides 67% of the USA Fortune 500 companies diversity recruiting efforts via online and onsite products and vFairs has been an integral and successful component to our product suite.
vFairs receives my greatest respect.
vFairs creative and sophisticated graphic appeal for customers and our candidates alike. Ease of use and the fact that vFairs conducted the entire set up, training, questions answered accurately and deployment in a timely and extremely professional manner. The product works great and customers received full technical support and reporting post event.
We experienced no problems with this software. All was wonderfully handled by vFairs leadership and Customer Support.
Réponse de l'équipe de vFairs
il y a 3 ans
Thank you for taking the time to write this exceptional review, Pam! The entire team at vFairs is absolutely thrilled to hear about your experience with us. Your business means so much to us and we hope to see you again soon! :)
Baystate Pool Supplies Opportunity Dealer Show
Commentaires : The programs and support have made us much better at event management and has saved us time during the planning process and live shows. Our exhibitors and attendees have been very pleased and comfortable with how smooth things have gone.
Our attendees, exhibitors and we all found the software to have been quite serviceable. Each group was supported with the necessary information during the event to make the event successful. The reports provided data for us.
pass on this. other people on our team may respond
vFairs platform completely failed to deliver for our event
Commentaires : We approached vFairs with a view to delivering 3 events for us over a 3 month duration. The initial impression of the platform was very good, and whilst aesthetically it looked a little dated, it was technically capable of replicating the key aspects of our events in a virtual environment. However, the reality is that vFairs completely failed to deliver the service and functionality promised. On the day, the platform wasn’t finished; several of the key features didn’t work, and the UX and client experience was completely unacceptable. On a call, a member of staff intimated that in trying to exploit the rush to virtual events (as a result of the Covid pandemic) vFairs have severely over-stretched their capacity. This was certainly reflected in our experience, and it is clear that the resources vFairs allocated to the project has not been adequate. 4 weeks prior to delivery we highlighted severe reservations about our project management, and the UK team (who negotiated the sale) had escalated our concerns to senior management and the [SENSITIVE CONTENT HIDDEN], but despite assurances that additional resources would be committed, they still failed to deliver a functioning platform on the day of the conference.
Theoretically, vFairs as a platform is able to replicate the key value of our conferences in a virtual environment. It can: 1. host content, presentations, Q&A and panels, 2. facilitate business engagement between buyers and sellers, 3. Provide delegate interaction. The problem is that these functions simply didn’t work properly.
On the day of the event, the platform wasn’t finished and critical features were missing or dysfunctional: the exhibitor booths were incomplete, the chat function didn’t work properly and the competitions didn’t run as instructed. The content delivery was also unacceptable: vFairs streamed the video content in such low resolution that the text and graphics on many of the slides was illegible, while some speakers were barely recognisable. There was not enough vFairs staff to run the event properly, and those that were in charge of hosting the content weren’t properly briefed and equipped to do their job. The vFairs staff didn’t understand the times and format of the sessions; the presentation videos weren’t ready at the required time, and in multiple cases vFairs staff didn’t even seem to know they were hosting the session. In one instance a vFairs representative announced to one of our clients that not only had they failed to get the video ready, but their bandwidth was so low that they weren’t confident they could download it in time for the session starting. Events are all about the user experience, and unfortunately the functionality and service standards were so poor that the UX was severely compromised.
Réponse de l'équipe de vFairs
il y a 3 ans
Dear Pete, thanks for taking the time to bring this to our attention. We're sorry your experience did not match your expectations. We always aim to deliver a great experience and are gutted when we miss the mark! Your comments have been discussed at length with our project team to ensure this doesn't happen again and that vFairs maintains its standards of great delivery.
Alternatives envisagées :
Philippine Digital Convention 2022
Commentaires : vfairs has been a collaborative partner throughout the various projects we mounted for PLDT. I really appreciate and feel lucky that the assigned PM to us was [SENSITIVE CONTENT]. Every request has been considered and she went above and beyond the deliverables. Her patience and understanding with the client demands in such short periods of time are greatly appreciated. I really made it a point to request for her to be my partner in the implementation process as I was sure she would be of great help not only to me but to the overall assurance that the project/s will run smoothly.
vFairs as an event platform is all-in-one, one-stop shop in terms of virtual platform requirements. It is also our first time as an events agency to use a virtual platform to monitor registrants for the physical component, and the vFairs platform has been effective for that as well.
Overall, the virtual platform served its purpose for the functionalities it promised to deliver.
A Perfect Fit
Commentaires : We hopped on in a hurry because of the pandemic and had a good experience. We then went through the tutorials with other platforms and came to realize how much we loved vfairs. We've done quite a few live and hybrid events with them and I have no reason to look elsewhere.
By far the best customer service out there which then makes the whole experience better. They are responsive and helpful. On the day of the live event, it truly feels like they are as invested in the outcome as we are. Beyond that, the ease by which my team (social workers, not IT professionals) can work with the platform is really important. And our attendees love the look and feel of the space.
Really can't think of anything, which says a lot!