Description de Gainsight CS
Cette puissante plateforme a été spécialement conçue pour transformer des données client disparates provenant de sources multiples en informations et en actions qui génèrent des résultats commerciaux mesurables pour les clients. Les applications de Gainsight aideront à piloter par programme les résultats des clients dans tous les segments clients. Ces applications incluent Insights, Feedback, Collaboration, Engagement et Outcomes.
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Outils de points de vente
L'augmentation de rétention et des revenusTrès très facile à utiliser.
Le logiciel automatise chaque étape et points de contact dans notre modèle client lifecycle.La courbe d'apprentissage est raide
So pleased with how effortlessly everything works
I like how simple Gainsight has been to use and implement. We have been able to accomplish more with Gainsight in 3 months than we did with Strikedeck in 3 years.
The cost is high on a per license basis. Gainsight is very heavy on the resource side when it comes to implementation.
Alternatives envisagées précédemment :
The best tool to manage your clients as a Customer Success team member
Commentaires : I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions.
It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.
The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake
Great platform to engage with customers
I like the ability to track communications and get a more accurate temperature read on the customer satisfaction
Would love to use it more for customer advocacy but haven't had the chance
Easy to use Customer Success Management & Analytics Tool
Commentaires : We have integrated Gainsight for our customer success workflows, and the experience has been a mixed bag. The ability to demonstrate customer health, automate surveys, creation account plans are some of the impactful features, however, the challenges with reporting, and real-time bidirectional sync with Salesforce make a life for admins challenging.
Gainsight provides solutions for most customer success workflows like account health, advocacy, customer satisfaction surveys, NPS, and account plans. The UI is user-friendly and self-serving
The lack of real-time bidirectional sync with Salesforce and complex rules engines make life slightly challenging for admins configuring the tool