Optsy

works well

Avantages :

The work environment is great, The no-cost customer service is one of the best features. Optsy optimizes work place and job efficiency to maximize profit,

Inconvénients :

customer service response is quite too late sometimes, A lot of time-consuming which can lead to late in delivering work

We use this software to run a small home services business with around 15 employees and 2 users

Commentaires : It helps keep our business organized.

Avantages :

This software does everything we need it to - scheduling, invoicing, routing, keeping track of labor and parts - I rated the ease of use a little low since it did take a while to get up to speed. But once you learn it, there's nothing it can't do. I've seen a couple reviews complaining about search, but all screens have a 'data view' which allows it to be exported to Excel, and from there a search can be done.

Inconvénients :

Not cloud based.

Legacy Software Solution from 2010

Commentaires : FieldOne Terra was a great upgrade from a paper system with lots of features. If the year was 2010, I would highly recommend it. The developers moved on from it and I should have moved on when it became Optsy.

Avantages :

The desktop software can do a lot. The original developers added a lot of features over time.

Inconvénients :

When the developers decided to work on their SaaS product offering, they gave up on FieldOne Terra and focused only on FieldOne Sky. They were bought out by Microsoft and Terra was kicked to the curb. Luckily the small group at Optsy has kept the mobile app useable over the years. I really wish we could do more on the mobile app like close a job and bill for it or collect payment. The only way to effectively use the software is on a laptop in the field. I also dislike the “Maintenance Contract”. I paid for it for years with no updates to the software. Once they finally came out with some feature updates, they wanted to back date the maintenance plan a couple years to catch up to current date. Although I’m paying $40/month per mobile user, it doesn’t allow you any feature updates.

Good support is needed because it frequently crashes

Commentaires : Lots of billable hours from the standpoint of supporting it. That is about the only benefit I drove, otherwise it is a poor solution.

Avantages :

Support handles all the setup and maintenance, very quick when you need help. They are friendly and willing.

Inconvénients :

Services freeze frequently, and the services depend on one another, so when one freezes you don't get an alert until the app stops responding, then it requires manually restarting the services (which look like they are running) in specific order and the so behind working again. I find I need internal and external monitors to catch the faults app I can get it running again.

over all pretty good

Avantages :

I'lI like it for the options to be able to do thing. They are helpful 95% of the time. Most of the time they respond quickly. Their executives are always happy and always willing to help.

Inconvénients :

The update use to be more often. We have an issue that they can't fix. There is times on technical questions that we don't get a very quick responds.