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Notes moyennes

7 avis
  • Note globale 2.5 / 5
  • Facilité d'utilisation 2.5 / 5
  • Service client 2.5 / 5
  • Fonctionnalités 2.5 / 5
  • Rapport qualité-prix 3 / 5

Informations sur le produit

  • À partir de 19,00 $US/mois
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau

Informations sur l'éditeur

  • EasySendy
  • https://easysendy.com
  • Fondé en 2015

En savoir plus sur EasySendy Pro

EasySendy is a marketing platform for online gig creators like, bloggers, podcasters, vlogger, business coach, YouTubers, makers, writers, course creators, consultants, freelancers, author, coaches, musicians, photographers and startups.

With EasySendy, you can launch various campaigns to engage with your subscribers and customer, through autoresponders and automated drip email campaigns. You can also manage and engage your Facebook messenger subscribers.

EasySendy Pro - Fonctionnalités

  • Bibliothèque d'images
  • Campagnes de drip marketing
  • Conformité CAN SPAM
  • Contenu dynamique
  • E-mail découlant d'un événement
  • E-mails optimisés pour format mobile
  • Enquêtes clients
  • Gestion de la liste de diffusion
  • Gestion des abonnés
  • Gestion des modèles
  • Pages de renvoi et formulaires web
  • Rapports et analyses
  • Répondeurs automatiques
  • Tests A/B
  • Éditeur d'e-mail WYSIWYG

Avis les plus utiles sur EasySendy Pro

Another India Service with a good show in front but extremely, extremely poor support

Publié le 22/01/2019
Landowner Voucher Broker
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
1/5
Note globale
1 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Throw in this the complex communications with india, it is not just a phone call, it is email, possibly a support page, or skype. Either one they must read what you write, and interpret it. Don't get to complex, or they will never understand what you wrote. I write quite clearly, even in technical issues, can you read this ok?
I guess I would say they are trying but not ready for Prime Time Service. The only one that I know of that is wors is in India as well. That one it took me 6 month to get operational and if there was a problem the lead support couldn't fix it. In India Services the support desk do not take responsibilit for the correction of the service problems.
On of the most irritating problem is the time zone. Their hours are oposite of America, So if you have a problem it doesn't get attention until that night, Then you get a half answer the next day. If it happens on out Thursday, Friday or Saturday, forget it. The problem won't even be looked at until our Sunday night st the earliest. So you have a 4night window at best for someone to response that they are down. I am paying them for the service why should I also be the one to advise them they are down?
I have a big item that stops first time serious users of the system. If you start the account, you, yes YOU must do all of the technical setup. You are a new user, and you are responsible to get this set up. If you have any problems then Refer to the information above.
For example -OUT OF SPACE-

Avantages: If it works it works,sometime. Easy Send if you question this review feel free to have a supervisor that manages the support desk and hides behind them to contact me, and give me a supervisor that I can escalate my problems to when needed.

Inconvénients: The software may be ok, but the support is extremely poor. The base of this is that India people don't understand the american business man, or business in general. In America if something you are paying for doesn't work, they would first be aware of the outage, then fix it, then confirm that all of their accounts are operational. That is why American business is so successful. This also confirms that there clients are content and keep using the service and keep making their income higher because if it not working then the client can't increase the income to the service company.
Their logic is to charge a base fee every month, it it works there is additional income to the company. If it doesn't work they still have the base fee every month. You have no recorse to get that base fee even though you can't use the service because it is down!

Awful platform - buggy, bad support, not worth the low price

Publié le 05/08/2017
Marek B.
CEO
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very few

Avantages: Low price vs competitors like Mailchimp. Has a decent feature set, which seems attractive on paper.

Inconvénients: UX is terrible - even basic stuff. Emails are listed by IDs not by title. Login field is constantly obscured by ads on the homepage. The price plan page is nearly impossible to understand. Had bad issues with the service as well. Some recipients received all timed autoresponders at once, for example. Others were unable to unsubscribe due to 500 server errors. Customer service is terrible, also I was charged twice for several months which I had to resolve with customer service.

Réponse de l'éditeur

envoyé par EasySendy le 16/11/2017

Thanks for the review Marek. Basically we are in slight different segment than MailChimp as, now MailChimp has moved more into marketing automation, we are providing bloggers and e-commerce companies to send email campaigns at competitive edge.
Also since, it is hybrid email marketing solution, it is meant to deliver large volume email campaigns, so the options for small volume email senders looks little complex for uses.

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