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Description de Seekom

Depuis 2002, iBex est un système de gestion hôtelière entièrement basé sur le cloud avec des écrans de réservation pour sites web, un gestionnaire de canaux de vente intégré et un traitement des cartes de crédit certifié par la PCI. Modules disponibles pour une ou plusieurs propriétés. Convient à toutes les tailles de propriétés, de celles qui ne comptent que quelques unités à celles qui en comptent des centaines. Interfaces avec Xero, facturation téléphonique, systèmes de portails et plus encore. Pour un guichet unique, iBex propose également des sites web intégrés, autogérés et réactifs à des tarifs très abordables.

Qui utilise Seekom ?

hôtels, motels, auberges, parcs de vacances, B&B

Seekom Logiciel - 1
Seekom Logiciel - 2
Seekom Logiciel - 3
Seekom Logiciel - 4
Seekom Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Seekom

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,2
Service client
4,2
Fonctionnalités
3,9
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
60%
4
15%
3
15%
2
10%
Paul
Proprietor (R.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

5,0 il y a 8 ans

Commentaires : We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Avantages :

Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Inconvénients :

We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Réponse de l'équipe de Seekom

il y a 8 ans

Hi Paul, Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

YUBO
Owner (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

good company, good team, excellent support

4,0 il y a 7 ans

Commentaires : well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Avantages :

the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Inconvénients :

need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Réponse de l'équipe de Seekom

il y a 7 ans

Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

Stephen
Principal (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Generally good ! But a disastrous link-up to Payment Express

3,0 il y a 7 ans

Commentaires : Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

Avantages :

Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.

Inconvénients :

To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference for onward transmission to Payment Express (despite appearing to do so!); they have not recognised a Merchant Reference can be important to the service provider for all sorts of reasons - in our case, bank reconciliations. Also, they have failed to recognise that, with luck and a bit of effort, guests return! The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name. In summary, they have developed software that works well for capturing card data, but is dysfunctional when it comes to the charging side of things! Hopefully they will resolve these issues urgently, which would make this a far more valuable product and cause me to be more positive.

Réponse de l'équipe de Seekom

il y a 7 ans

We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review. The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source. The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge. We trust these enhancements will resolve the issues that have been raised.

Keith
Co-owner with Jocelyn (Nouvelle-Zélande)
, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

5,0 il y a 6 ans

Avantages :

It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

Inconvénients :

The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

Réponse de l'équipe de Seekom

il y a 6 ans

Hi Keith, Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list. Regards, Nicky

Adam
Business Manager (Nouvelle-Zélande)
Sports, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product backed by a great team

5,0 il y a 7 ans

Commentaires : We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

Avantages :

Good platform Excellent customer service Ability to adapt system to our needs

Inconvénients :

Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

Réponse de l'équipe de Seekom

il y a 7 ans

Thanks for such a lovely review Adam. We look forward to continuing to support your operation. Regards, Nicky