Seekom

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

Commentaires : We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Avantages :

Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Inconvénients :

We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

good company, good team, excellent support

Commentaires : well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Avantages :

the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Inconvénients :

need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Never use this - there are far better options on the market

Commentaires : Was a great product before it was sold to overseas buyer.
It is not worth using now. The support is horrific.

Avantages :

The system is easy to use and we could easily go between our different properties.

Inconvénients :

The support is non existent and the 'important staff' ie account managers ect are awful.

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

Avantages :

It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

Inconvénients :

The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

Great product backed by a great team

Commentaires : We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

Avantages :

Good platform Excellent customer service Ability to adapt system to our needs

Inconvénients :

Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.