Pour qui ?

TapMango is a perfect solution for any retail store that wants to retain their customers, find innovative ways to sell to existing customers and attract customers via cutting-edge referral mechanisms.

Notes moyennes

96 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 5 / 5
  • Fonctionnalités 5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • TapMango
  • http://www.tapmango.com
  • Fondé en 2013

En savoir plus sur TapMango

Simple yet powerful customer retention and acquisition platform. Build your own branded rewards program.

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TapMango - Fonctionnalités

  • Abonnements d'entreprise
  • CRM
  • Gestion des abonnements
  • Gestion des remises
  • Gestion des récompenses
  • Portail des membres
  • Suivi de l'activité des clients
  • Suivi des références
  • Système de carte de fidélité
  • Système de cartes cadeaux
  • Système de fidélité sans carte
  • CRM
  • Gestion des abonnements
  • Gestion des remises
  • Gestion des récompenses
  • Portail des membres
  • Suivi de l'activité des clients
  • Suivi des références
  • Système de carte de fidélité
  • Système de cartes cadeaux
  • Système de fidélité sans carte
  • Analyse de texte
  • Analyse des sentiments
  • Analyse des tendances
  • Analytique
  • Collecte multicanal
  • Gestion des actions
  • Gestion des commentaires
  • Gestion des connaissances
  • Gestion des enquêtes
  • Segmentation de la clientèle
  • Tableau de bord
  • Carte de fidélité
  • Distribution de récompenses
  • Gestion des campagnes
  • Gestion des commentaires
  • Gestion des contacts
  • Gestion des leads
  • Gestion des références des employés
  • Liste des partenaires de référence
  • Marketing d'affiliation
  • Codes courts
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Message Personalization
  • Messagerie bidirectionnelle
  • Mobile Coupons
  • Mobile Keywords
  • Rapports et analyses
  • Scheduled Messaging
  • Sondages et votes

Logiciels équivalents

Avis les plus utiles sur TapMango

Highly Recommended

Traduire avec Google Translate Publié le 28/01/2019
Natalia C.
Founder
Vente au détail, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.

Avantages: I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.

Inconvénients: The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.

Réponse de l'éditeur

envoyé par TapMango le 11/02/2019

Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

Our old pad was having issues and we recently received a new pad.

Traduire avec Google Translate Publié le 15/11/2017
Erica T.
Sales Associate
Art/artisanat, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Customer service is top-notch. We love the online chat service (Chris has been especially helpful to us via online chat), and we are frequently contacted by phone to make sure everything is working well.

Avantages: The pairing between the tablet and the computer; the customer UI on the tablet; the tablet base that switches between customer and administrative UI depending on which way the tablet is flipped; customer privacy is maintained well - we switched from using fivestars for our loyalty program because fivestars shared customer emails without our knowledge or consent;

Inconvénients: Customers are frequently put off by the amount of information that is required to enter the rewards program; the fact that the customer UI tells a customer that their phone number is "incorrect" if they choose not to enter a cell phone number. It would be preferable if the system prompted the customer to change their number once, and then on future log-ins just went straight to the normal customer page. Many customers are frustrated or confused by being prompted to change their number every time they log-in. The birthday requirement also puts customers off - it would be helpful if the sign-up page mentioned the birthday discount. When entering points as the administrator, if the wrong number of points is entered each digit must be deleted using the "delete" button, even on the computer. It would be better if on the PC the numbers could be highlighted and then deleted witht he "delete" key.

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