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Workato
Description de Workato
Workato, leader iPaaS reconnu par plus de 21 000 entreprises, est la seule plateforme d'automatisation intelligente qui offre une intégration d'entreprise, une automatisation des processus et une expérience citoyenne pour permettre aux utilisateurs commerciaux et aux équipes informatiques de collaborer en créant, exécutant et supprimant des automatisations sans compromettre la gouvernance et la sécurité. Les importantes marques du monde fonctionnent sur Workato, notamment la première entreprise de collaboration d'entreprise, la première chaîne de cafés et boulangerie, la première entreprise de Big Data et la première entreprise de gestion de contenu dans le cloud.
Qui utilise Workato ?
Les entreprises de toutes tailles qui cherchent des fonctionnalités d'automatisation des flux de travail de bout en bout pour favoriser la croissance de tous les services, comme les finances, les RH, l'informatique, le marketing, les ventes et l'assistance.
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An essential part of any business' systems
Commentaires : My company is a contracting business in the energy efficiency industry with 20+ employees and $2-3M in annual revenue. Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes. Using the automation of Workato recipes has enabled us to save money by getting more production out of the staff we have and prevented us from having to hire new employees or contractors as the company has grown. Those costs savings have greatly exceeded the cost of Workato.
Avantages :
The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.
Inconvénients :
Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.
No-code integration on the fly
Commentaires : One scenario I use is Microsoft Teams. After microsoft teams courses, it send summary of meeting and materials shared in session to participants.
Avantages :
There is no need to knowlodge of coding. It is no-code integration platform. There are lots of education material and videos. So it is easy to learn and use Workato. Microsoft Teams and excel and email integration really useful.
Inconvénients :
It would be really nice and useful if it has an IOS app. Subscription prices can be more flexible for small businessed and personals.
Has Potential to be Amazing!
Commentaires : I think Workato has great potential. It seems like their needs to be better guides and walkthroughs for each App integration.
Avantages :
The recipes allowed a huge assortment of customizations to the automated "bots". Workato also supports most of the popular apps like sheets, slack, smartsheet, jira, etc... It is great for us that have a developer background as we can make changes to the code to update recipes.
Inconvénients :
I had many issues getting the apps to connect properly so they could be used. It was not intuitive to figure out how to make a recipe as well.
Great Product If You Know What You're Doing
Commentaires : As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal.
Avantages :
Lots of pre-built connectors. Chat agents are generally very quick to respond.
Inconvénients :
Extreme learning curve - especially difficult if a user does not have any programming background. Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images. Support portal provides no way to go back to your Recipe interface. Support Tickets can sometimes take 2 - 3 days for a response. Support Tickets have an internal "Priority", but no way for users to identify their own level of Urgency. From what I can tell, ALL tickets are given an initial Priority of "Low". Pricing / Plans lack any real sense of transparency. While the main pages tell users that Integrations are divided up into "Base" and "Professional" apps, you have to search through the Support Portal documents in order to find any comprehensive list of "Base" and "Professional" and there is no document that does a side-by-side comparison of the various Plans. And, if you look at the QuickBase plans, the apps are referred to as "Tier 1" and "Tier 2" vs "Base" or "Professional". Recipe logs only show information related to the last row of data processed. No way to see a "schedule" of active Recipe's.
Workato enhances simple integrations for each project
Commentaires : We have been using Workato for over five years to incorporate some of the tools and Platforms we use in the Marketing, Sales and Engineering departments. The simple work path designer with many integration endpoints/functions has been a great help to us. The tool has saved us a lot of engineering time because we were able to link different systems by drag and drop. Very extensive variety of product integration possibilities, we can find examples of this with Google, Dropbox, Microsoft 365 and others. I also appreciate the intuitive interface and the notifications the moment one of the Zaps breaks down for some reason.
Avantages :
The producer of easy-to-use workflows, preloaded integrations and finalizations, and automations, enables a vast array of uses. They needed a solution to automate the management of emails and attachments that were received in large quantities, using Workato and certain email analysis tools, it was possible to automate the management of thousands of emails, this additionally increased our productivity to a great extent.
Inconvénients :
The cost mutated over the years and grew significantly (but, it is still achievable compared to the work done), the addition of a new add-on sometimes takes time, the new transfer function is still in the testing stage. At the time of our procedures, the email analysis was not powerful enough for our needs, we needed to examine PDF attachments that were received in Zip archive format, however it coupled very well with a third party tool that specialized in that specific task.
