Sunrise ITSM

Best ITSM Solution

Avantages :

Ease of use and prompt customer service on the go

Inconvénients :

For me i do not think the solution has a defect for now.

Sunrise ITSM

Commentaires : The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies. We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination. We use the software as the backbone of our ISO 40000 accreditation.

Avantages :

The product is robust, and the implantation process is fast, capable and totally customisable. We went from initial design to live in just over three weeks. The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants.

Inconvénients :

This software is ONLY limited by your own ability to create solutions - I can't critise the software at all

Sunrise is the first friendly ITSM portal I have used in all time

Commentaires : Superb, Past tickets can be reviewed easily and with incident number

Avantages :

Its fast and user friendly, anyone can use it without prior training. It also helps in IT asset management.

Inconvénients :

The ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs

Easily Customisable, Flexible Service Management Application

Commentaires : Can't fault the application, can be implemented very quickly and support is very efficient!

Avantages :

The application is so flexible that you can make it work for your own business in anyway you want. Allows you to use across many business functions and security keeps it all apart. Once mastered you can create whatever you want, whenever you want. Couldn't ask for more from a service management tool. Integrations via API are easy to set-up and allow you to increase it's use with other end user productivity suites.

Inconvénients :

Nothing, once you learn how it can be used you can do almost anything you want!

Good customisable ITSM application

Commentaires : The whole system makes ITSM more efficient and enables the teams to be more proactive.

Avantages :

Very good incident and change management workflows. Everything is very customisable meaning it can be streamlined to fit existing business processes easily.

Inconvénients :

Built in reports aren't as good as expected, but it's possible to dump data out into Excel and use that to produce KPI information.