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Raklet
Description de Raklet
Raklet est un logiciel d'adhésion tout-en-un qui vous permet d'interagir avec votre communauté de manière significative et numérique.
Générez, développez et monétisez votre public grâce à des adhésions, des newsletters et d'autres outils.
En plus de profiter d'un CRM performant, vous pouvez créer des plans d'adhésion, un formulaire de candidature personnalisé, organiser des événements et vendre des billets, bénéficier d'un réseau social privé, d'une application mobile personnalisée, etc. C'est un moyen très simple et très facile d'augmenter l'engagement des membres et de développer votre public.
Qui utilise Raklet ?
Les associations et organismes à but non lucratif, associations d'anciens élèves, organisations d'intérêt particulier, clubs sociaux, clubs sportifs, organisations environnementales, etc.
Raklet ne vous convainc pas tout à fait ?
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Raklet
Alternatives à Raklet
Avis sur Raklet
Membership & Continuing Technical Education Software
Avantages :
We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members. In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly. The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal. There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there. It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding. There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful. I would strongly recommend this platform to any serious businesses that want to give their users a great experience.
Inconvénients :
Feature limitations on artifact submission
Réponse de l'équipe de Raklet
il y a 2 ans
Hi Amando, Thank you so very much for taking the time to write us a review. As a team, we are doing our very best to make our platform user-friendly and customizable. It's also very important for us that our customers find a direct way to communicate with our team, so any suggestion or support request doesn't go overlooked. It's a pleasure to be of service. Best, Raklet Team
Alternatives envisagées précédemment :
Great platform, highly recommended!
Commentaires : Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.
Avantages :
It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.
Inconvénients :
Nothing in particular. It works like a charm.
Réponse de l'équipe de Raklet
il y a 2 ans
Hello Garret, We are very happy to hear that you found our service to your liking. Our customer support team works quite hard to give you, our precious customers the best experience possible. It's a pleasure to work with you! Best, Raklet Team
An awesome platform with the Customer service to go along with it.
Commentaires : Raklet is a great company with a great platform and even better customer support. This is what reflects my 5 stars everywhere!
Avantages :
As much as I love the platform, It's the support that will ultimately make the difference with even the best of ssoftwares. It's not when everything is perfect that this matters. It's when things go wrong that the rubber meets the road for me. I want to give a special thanks to Gercek & Levent from the team at Ranklet for ensuring that my challenges were resolved. Those guys really deliver when I need them and are a valuable asset to Ranklet.
Inconvénients :
As with any software their is always room for improvement. Although they do have zappier integrated for automations it would be awesome if they added pabbly for those of us that don't use zappier. But this is minor.
Terrible customer service and you have to pay to use the main features.
Commentaires : I hope that Raklet have a look at their customer service.
Avantages :
I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.
Inconvénients :
* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.
Réponse de l'équipe de Raklet
il y a 3 mois
As the founder of Raklet, I want to provide more insight into this situation. We have been operating as a remote company since 2013. This approach allows us to offer the best pricing in the market without compromising on the quality of our product. Our platform is designed to be modern and user-friendly, ensuring a seamless experience for our customers. Additionally, we take pride in offering free email/chat support, and our dedicated team aims to respond to inquiries within 24 hours, often responding within minutes. We don't have false advertising and we offer integrations with Zapier or Make. We saw that there was an event created but still followed up and see if there was an ongoing issue. Then we found out that the main issue - the platform was not usable offline. Besides all, the trial stage was passed and the monthly subscription was directly purchased. Then cancellation and refund were requested, so we guided and supported the cancellation, but as per our policies, there are no refunds and we explained in detail with documents. Still, it seems like this was written to impact our online reputation.
Alternatives envisagées précédemment :
Excelent platform and super intuitive
Commentaires : We could configure the whole forum, social network and fundraising in 24 hours. It was impressive!
Avantages :
It's easy-to-use, has a good support team and is very flexible.
Inconvénients :
Some very good features are only available for the bigger packages, which are more expensive, so we don't have the chance to try them since we subscribe to the smaller packages.
