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Description de CityReporter

Le logiciel d'inspection, de gestion et de suivi de CityReporter permet aux collectivités et aux sous-traitants d'inspecter et de gérer efficacement les autoroutes, les routes et les équipements associés. Accélérez les inspections à n'importe quel endroit grâce à une large gamme de listes de contrôle des stocks.

Répondez aux exigences réglementaires locales et nationales avec un logiciel convivial qui suit, enregistre et gère vos exigences en matière d'inspection, d'ordres de travail et de suivi des biens. Demandez une démo gratuite dès aujourd'hui.

Qui utilise CityReporter ?

Les parcs et les services de loisirs, les administrations locales, les districts scolaires et les entrepreneurs utilisent CityReporter pour gérer leur sécurité publique et sur le lieu de travail, leur maintenance, leurs réparations et la tenue de leurs dossiers.

CityReporter Logiciel - 1
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CityReporter Logiciel - 3

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur CityReporter

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,4
Service client
4,9
Fonctionnalités
4,6
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
47%
4
47%
2
6%
Glenn
Dooly County Building Official & Zoning Administrator (É.-U.)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Inspection Software that's affordable and accurate

5,0 il y a 12 mois

Commentaires : Customer service always available quick to respond and the software works great

Avantages :

The willingness of the City Reporter to listen and add what is needed to meet our specific needs

Inconvénients :

A way to merge tax accessors q-public information into database

Réponse de l'équipe de Noratek Solutions

il y a 12 mois

Hello Glenn, Thank you for your review and support. We're happy to have you as our client over these years. We enjoy hearing about your success with the software and how it's made your permitting process and communications more efficient. Thanks for taking the time to write this review, Cheers!

Rod
Manager of Building & Chief Building Official (Canada)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Follow Up Review after 6 years of Use

5,0 il y a 2 ans

Commentaires : Instant receipt of inspection reports by builders and owners is welcome by permit holders.
Easy tracking of failed inspections.

Avantages :

We use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates. Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter. Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.

Inconvénients :

The only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.

Paul
Park Inspector (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

reporter

2,0 il y a 10 ans

Commentaires : It seems to be a good idea but the setup that is done for my application does not work for me

Patrick
Park Operations Manager (É.-U.)
Conseil en gestion, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product and Support

4,0 l’année dernière

Commentaires : Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.

Avantages :

“We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”

Inconvénients :

I know you can assign areas to certain staff members, I just was never able to figure it out correctly.

Réponse de l'équipe de Noratek Solutions

l’année dernière

Hi Patrick, Thank you for your positive feedback, it means a lot! We're glad to have you as our customer and to see that you're enjoying CityReporter for your park operations. It makes us incredibly happy to know that we were able to help you improve your efficiency and workflow. Your Account Executive will be happy to help you with assigning your areas and has been notified to reach out to you. Thanks for taking the time to write this review, Cheers!

Bill
Development Services Manager (Canada)
Administration publique, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Cost Effective Digital Inspection Platform

4,0 il y a 12 mois

Commentaires : Top shelf customer service and support as Noratek staff get back to us right away.

Avantages :

City Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.

Inconvénients :

An easier, more streamlined way of setting up the customer portal would save staff time.

Réponse de l'équipe de Noratek Solutions

il y a 12 mois

Hi Bill, Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your inspections. It makes us incredibly happy to know that we were able to help you improve your workflow and communication. Your Account Executive will be happy to help you with setting up your customer portal to be more efficient for your staff. Thanks for taking the time to write this review, Cheers!