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CallCabinet
Description de CallCabinet
CallCabinet fournit des solutions uniques d'enregistrement des appels et de gestion de la qualité, via des solutions de gestion ou mobiles, cloud, sur site, hybride, Skype, pour répondre aux besoins de n'importe quel opérateur de téléphonie, ITSP ou client. Que vous souhaitiez posséder votre système ou payer à mesure que votre entreprise évolue, CallCabinet dispose des produits et solutions de gestion dont vous avez besoin !
Qui utilise CallCabinet ?
Opérateurs de réseaux ITSPs et MSP, agences gouvernementales de recouvrement du secteur financier, industrie automobile, éducation en matière de santé, structures d'énergie et de services, centres d'appels/assistance, vente en ligne
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Simply Amazing
Avantages :
The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!
Inconvénients :
There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.
I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond
Avantages :
The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.
Inconvénients :
At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.
I find the interface visually appealing, but integration was weak and support was very slow.
Commentaires :
Had trouble installing the software and was passed around from agent to agent with no solution.
I feel that the support service was pretty weak for such a high ticket item.
Avantages :
Nice visual design Has good archiving features
Inconvénients :
Service is slow and I went back and forth between multiple agents. Installation process is complicated. Interface seems laggy
Using the quality control module on to our voice recording has improved our overall quality
Avantages :
The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services
Inconvénients :
Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.
Amazing call recording software. So easy to to install and really cost effective
Commentaires : Cost effective solution and better than the other products I have tried.
Avantages :
Cost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.
Inconvénients :
No complaints yet and we've been using the software for around 10 months. We're looking forward to the new version going live in a week.
