Description de Suralink
Suralink est un leader de la gestion des listes de demandes PBC ; il aide les cabinets comptables à simplifier le processus de documentation des audits tout en améliorant l'expérience client. Cette application basée sur le cloud intègre une liste de demandes PBC dynamique et un flux de travail d'affectation avec une plateforme d'hébergement de fichiers sécurisée pour donner aux clients l'accès à un portail tout-en-un facile à utiliser. Cette technologie et l'expertise du secteur aident plus de 300 des plus grandes entreprises en Amérique du Nord et au Royaume-Uni à assurer un processus d'audit plus simple et plus sécurisé.
Qui utilise Suralink ?
Suralink convient parfaitement aux cabinets comptables de toutes tailles qui souhaitent rationaliser les processus de gestion de listes de demandes PBC, de documents et de flux de travail.
Où peut-on déployer Suralink ?
Cloud, SaaS, web
À propos de l'éditeur
- Suralink
- Situé à Salt Lake City, É.-U.
- Fondé en 2014
- Support téléphonique
- Chat
Pays disponibles
Canada, Royaume-Uni, États-Unis
Langues
anglais
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À propos de l'éditeur
- Suralink
- Situé à Salt Lake City, É.-U.
- Fondé en 2014
- Support téléphonique
- Chat
Pays disponibles
Canada, Royaume-Uni, États-Unis
Langues
anglais
Suralink en vidéos et en images
Comparez le prix du logiciel Suralink avec ses alternatives
Fonctionnalités - Suralink
Alternatives à Suralink
Avis sur Suralink
Christopher
A massive time saver for CPAs and their clients
Commentaires : It has provided a higher level of professionalism to our information request process while greatly reducing the administrative burden of tracking information requests.
Avantages :
Extremely user friendly, minimal training needed for staff or clients.
Inconvénients :
The only issue that we have had to date has been clients using extremely old web browsers, which is hard to label as a Suralink issue.
Mike
Alternatives envisagées :
Suralink Enhances and Simplifies Audit Evidence Collection Process
Commentaires : Overall we've really enjoyed using Suralink and recommend it to all. Support is great too. Easily add licenses as needed.
Avantages :
Gone are the days of having a DRL or PBC that you manage in an Excel spreadsheet over e-mail or in a Dropbox, Box, or Sharepoint. Suralink does it for you with individual line items for each request, easy drag & drop to upload files, easily download all or just new files, track status, assign owners to requests, make requests private, and more. Can be used for any audit or advisory project where you need evidence from the client. Pay per firm user. Storage is unlimited, client engagements are unlimited.
Inconvénients :
Suralink is still developing new functionality. Just released some new APIs that should help. Security only has 2 levels: Staff or Manager.
Réponse de l'équipe de Suralink
il y a 2 ans
Thanks for such a great review, Mike! We're glad you're finding value from Suralink. We're also happy to discuss new feature requests anytime. If there's ever anything we can do, please don't hesitate to reach out!
Jill
Tech support unresponsive and unhelpful
Commentaires : User level, three years in, never had a problem until last week. Don't bother reaching out to their tech support people unless you enjoy screaming into the abyss.
Avantages :
I'm a user. When Suralink works, it works fine. The UI could be a little more user-friendly but that's not fatal.
Inconvénients :
When the software starts throwing errors (and they all do, eventually) and you reach out to tech support, you're on your own. I spent TWO HOURS trying to clarify THEIR problem for the folks in the online chat, then I got the standard "We're so sorry. We're working on your problem and we'll notify you VERY SOON about our progress" email and that's the last I've heard. I'm very disappointed in the level of customer care these folks are showing.
Michael
Alternatives envisagées :
Best PBC Request/File Share Site I Have Used
Commentaires : Exceptional. I've used a few different PBC request/file share sites and none of them have come close
Avantages :
Very simple to use, the client view is just like the audit team view so I can walk them through the site, easy to upload, has almost every feature we were looking for, and they are constantly upgrading based on my feedback
Inconvénients :
No setup to send automatic status updates to clients throughout an engagement. Must remember to send them manually
Bryce
Efficiency and Clarity
Commentaires :
I am all in on this app. My clients are appreciating it too.
Efficiency on our side and theirs is up.
Avantages :
I really like the ability to go in, as an audit manager, and get an idea of the status of the audit is. I can see how responsive the client is. I can see how responsive staff is being. This allows me to focus on my attention on the clients that are being responsive. This is very important during busy season. I am constantly in Suralink during busy season, even if staff is doing the interacting with the client. I am also quickly finding the power of the status reports that are sent out to the client and I am beginning to only send communication to the client through the status report function rather than email from Outlook.
Inconvénients :
The process of switching from one engagement to another takes one or two steps more than I would like. Maybe having a tool/navigation bar on the side could help.
