Pour qui ?

Avec Dwolla, obtenez des outils de paiement sécurisés et prêts à l'emploi qui simplifient vos envois et vos réceptions d'argent auprès de n'importe qui aux États-Unis, de la vérification instantanée du compte bancaire à une simple API de transfert bancaire.

Notes moyennes

18 avis
  • Note globale 4.1 / 5
  • Facilité d'utilisation 3.6 / 5
  • Service client 4.2 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 3.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Dwolla
  • http://dwolla.com
  • Fondé en 2008

En savoir plus sur Dwolla

Solution de marque blanche qui fournit un traitement ACH rapide, simple et transparent.

Dwolla - Fonctionnalités

  • Compatible avec le bitcoin
  • Facturation récurrente
  • Gestion des cartes cadeaux
  • Impression de reçus
  • Intégration des services de traitement des paiements
  • Paiements en ligne
  • Paiements mobiles
  • Prise en charge des cartes de crédit
  • Saisie de signature
  • Transactions ACH
  • Transactions aux points de vente

Avis les plus utiles sur Dwolla

Great software, great API, marred by mixed quality customer service

Publié le 31/10/2018
Aalok S.
Chief Technology Officer
Services financiers, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall the experience is good. Using Dwolla as a system for sending and receiving automated payments via ACH is the primary goal and purpose. Having implemented the API, we have achieved those goals. Also having our customers go through verification and becoming verified customer records solves a major point for us as well. That said, the negative points come into play when something goes awry and you need support, or someone to talk to, and the only thing you can do is put a message in the slack channel and wait ...

Avantages: There are many things about the system that are great. The API and the documentation are excellent. The API is extremely robust, and the platform itself is easily navigable to perform actions manually. The ability to vet users by creating verified customer records is excellent as well. The initial sales conversation is great as well, and pretty much all expectations are answered.
Even afterwards, having dedicated account managers and a dedicated slack channel are great.

Inconvénients: Getting through the legal review is an arduous process.
Afterwards, support through the slack channel is a bit slow.
There is no phone based support. After the phone conversations with sales, you cannot call them back for support. There is no phone based customer support. There is no phone based technical support.

User Experience

Publié le 12/03/2019
Brittany M.
Customer Experience Director
Agriculture, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, Dwolla does what we need right now and has been great with supporting our business transactions; however, I do worry about scaling with Dwolla's limited external user support.

Avantages: I like how Dwolla interfaces with our platform and streamlines our payment process for customers.

Inconvénients: The verification process can take awhile and if there's an issue with user's verification (i.e. blurry document image, mismatched information, etc.) Dwolla doesn't notify the the user and help explain the issue. There's still a lot involvement on our side (as Dwolla's customer) to look into the issue, troubleshoot it and help the user make the correction). Overall, Dwolla doesn't really account for user errors. I'm hoping this functionality is in Dwolla's product roadmap, because I can't imagine scaling our business using Dwolla with it's current functionality . Also, the micro deposit verification method and time it takes to transact a payment from one customer to another seems too long when there is clearly the technology with other products to do even instant payments. Any way to tighten this window would be ideal.

API was too granular. Customer service was fantastic.

Publié le 19/03/2019
Anoop A.
Software Dev
Agriculture, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The customer service was fantastic. Shoutout to @coolstorycory.

Avantages: Was able to get transfers working the way we needed it to work.

Inconvénients: Not enough abstraction. Was exposed to - and had to deal with - too much detail. The API was waay too granular. On each "webhook", had to do multiple calls to the api to resolve various attributes associated with the transaction. Biggest issue was that it took some doing to resolve subsequent webhooks to find out which "parent" transaction the webhook was for.

Great tool for a specific use case

Publié le 26/10/2018
Matthew C.
Owner
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We use Dwolla for simple receive-only ACH payments. We hate ACH in general but Dwolla is one of the few ways to do it in a simple way without massive amounts of Know-Your-Customer overhead.

Avantages: It accomplishes what we need without getting in the way or making assumptions about how we want to do business.

Inconvénients: The cost. Dealing with contracts instead of a self serve sign-up process.

Great Service with Room to Improve

Publié le 23/10/2018
Utilisateur vérifié
CEO / President - Founder
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Bottom line, would not be in business if it were not for Dwolla <3 Our plan is to have over 100,000 payments per week spread all over the US, and this could NOT happen without Dwolla.

Avantages: Once you set it up it is super easy to use. Sadly, they are getting rid of the Transfer function which is a nice feature.

Inconvénients: Seems like there should be a Freemium model for startups with less that 100 transactions per month, then have a 100 to 1,000 price; 1,001 to 5,000 transactions per month price, and then an all you can eat price.

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