Qui utilise Dwolla ?

Avec Dwolla, obtenez des outils de paiement sécurisés et prêts à l'emploi qui simplifient vos envois et vos réceptions d'argent auprès de n'importe qui aux États-Unis, de la vérification instantanée du compte bancaire à une simple API de transfert bancaire.

Description de Dwolla

Solution de marque blanche qui fournit un traitement ACH rapide, simple et transparent.

Informations sur Dwolla

Dwolla

http://dwolla.com

Fondé en 2008

Prix de Dwolla

Dwolla n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Dwolla - Fonctionnalités

Logiciels de traitement des paiements
Conformité PCI
Facturation
Facturation récurrente
Intégration des caisses
Intégration des services de traitement des paiements
Paiements en personne
Paiements mobiles
Portails de paiement multiples
Prévention des paiements frauduleux
Rapports et analyses
Signature électronique
Sécurité des données
Traitement de cryptomonnaies
Traitement des cartes de crédit et de débit
Traitement des paiements
Traitement des paiements ACH
Traitement des paiements en ligne

Avis sur Dwolla

Afficher 5 avis sur 19

Note globale
4,2/5
Facilité d'utilisation
3,6/5
Service client
4,3/5
Fonctionnalités
4,1/5
Rapport qualité-prix
3,6/5
Utilisateur vérifié
CEO
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 10/12/2019

"Scalable service with fantastic customer service"

Commentaires: An amazing support team that over delivers on an amazing customer experience.

Avantages: Reliable platform that you can integrate with ease.

Inconvénients: Nothing wrong with using Dwolla to date!

  • Provenance de l'utilisateur 
  • Publié le 10/12/2019
Aalok S.
Chief Technology Officer
Services financiers, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    2/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 31/10/2018

"Great software, great API, marred by mixed quality customer service"

Commentaires: Overall the experience is good. Using Dwolla as a system for sending and receiving automated payments via ACH is the primary goal and purpose. Having implemented the API, we have achieved those goals. Also having our customers go through verification and becoming verified customer records solves a major point for us as well. That said, the negative points come into play when something goes awry and you need support, or someone to talk to, and the only thing you can do is put a message in the slack channel and wait ...

Avantages: There are many things about the system that are great. The API and the documentation are excellent. The API is extremely robust, and the platform itself is easily navigable to perform actions manually. The ability to vet users by creating verified customer records is excellent as well. The initial sales conversation is great as well, and pretty much all expectations are answered.
Even afterwards, having dedicated account managers and a dedicated slack channel are great.

Inconvénients: Getting through the legal review is an arduous process.
Afterwards, support through the slack channel is a bit slow.
There is no phone based support. After the phone conversations with sales, you cannot call them back for support. There is no phone based customer support. There is no phone based technical support.

  • Provenance de l'utilisateur 
  • Publié le 31/10/2018
Utilisateur vérifié
Co-Founder - Creative
Internet, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 30/10/2018

"Features good for leasing companies, ok for startups"

Commentaires: Customer service has been prompt, but mistakes have still been made by the dwolla team in processing some transactions. The dev team at Dwolla has been very helpful and have offered very good advice. The price is below the competition but not sure the hassle to our customers is worth the savings.

Avantages: The software allows for ACH transfers in a API at a reasonable cost.

Inconvénients: API document had several errors that we had to inform Dwolla about, also not as easy to integrate as advertised. Since I believe their clients are generally leasing or real estate companies, the checks they do on our customers is not ideal. Dwolla said they regularly send customers below the age of 26 in document or retry status, for a tech app, those customers will never come back due to the hassle of the dwolla process.

  • Provenance de l'utilisateur 
  • Publié le 30/10/2018
Brittany M.
Customer Experience Director
Agriculture, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 12/03/2019

"User Experience"

Commentaires: Overall, Dwolla does what we need right now and has been great with supporting our business transactions; however, I do worry about scaling with Dwolla's limited external user support.

Avantages: I like how Dwolla interfaces with our platform and streamlines our payment process for customers.

Inconvénients: The verification process can take awhile and if there's an issue with user's verification (i.e. blurry document image, mismatched information, etc.) Dwolla doesn't notify the the user and help explain the issue. There's still a lot involvement on our side (as Dwolla's customer) to look into the issue, troubleshoot it and help the user make the correction). Overall, Dwolla doesn't really account for user errors. I'm hoping this functionality is in Dwolla's product roadmap, because I can't imagine scaling our business using Dwolla with it's current functionality . Also, the micro deposit verification method and time it takes to transact a payment from one customer to another seems too long when there is clearly the technology with other products to do even instant payments. Any way to tighten this window would be ideal.

  • Provenance de l'utilisateur 
  • Publié le 12/03/2019
Anoop A.
Software Dev
Agriculture, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 19/03/2019

"API was too granular. Customer service was fantastic."

Commentaires: The customer service was fantastic. Shoutout to @coolstorycory.

Avantages: Was able to get transfers working the way we needed it to work.

Inconvénients: Not enough abstraction. Was exposed to - and had to deal with - too much detail. The API was waay too granular. On each "webhook", had to do multiple calls to the api to resolve various attributes associated with the transaction. Biggest issue was that it took some doing to resolve subsequent webhooks to find out which "parent" transaction the webhook was for.

  • Provenance de l'utilisateur 
  • Publié le 19/03/2019