par Dwolla4.1 / 5 18 avis Écrivez votre avis !
Pour qui ?
Avec Dwolla, obtenez des outils de paiement sécurisés et prêts à l'emploi qui simplifient vos envois et vos réceptions d'argent auprès de n'importe qui aux États-Unis, de la vérification instantanée du compte bancaire à une simple API de transfert bancaire.
Notes moyennes18 avis
- Note globale 4.1 / 5
- Facilité d'utilisation 3.6 / 5
- Service client 4.2 / 5
- Fonctionnalités 4 / 5
- Rapport qualité-prix 3.5 / 5
Informations sur le produit
- Version gratuite Non
- Essai gratuit Non
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2008
Dwolla - Fonctionnalités
- Compatible avec le bitcoin
- Facturation récurrente
- Gestion des cartes cadeaux
- Impression de reçus
- Intégration des services de traitement des paiements
- Paiements en ligne
- Paiements mobiles
- Prise en charge des cartes de crédit
- Saisie de signature
- Transactions ACH
- Transactions aux points de vente
Avis les plus utiles sur Dwolla
Publié le 31/10/2018
Great software, great API, marred by mixed quality customer service
Commentaires: Overall the experience is good. Using Dwolla as a system for sending and receiving automated payments via ACH is the primary goal and purpose. Having implemented the API, we have achieved those goals. Also having our customers go through verification and becoming verified customer records solves a major point for us as well. That said, the negative points come into play when something goes awry and you need support, or someone to talk to, and the only thing you can do is put a message in the slack channel and wait ...
There are many things about the system that are great. The API and the documentation are excellent. The API is extremely robust, and the platform itself is easily navigable to perform actions manually.
The ability to vet users by creating verified customer records is excellent as well.
The initial sales conversation is great as well, and pretty much all expectations are answered.
Even afterwards, having dedicated account managers and a dedicated slack channel are great.
Getting through the legal review is an arduous process.
Afterwards, support through the slack channel is a bit slow. There is no phone based support. After the phone conversations with sales, you cannot call them back for support. There is no phone based customer support. There is no phone based technical support.
Publié le 12/03/2019
Commentaires: Overall, Dwolla does what we need right now and has been great with supporting our business transactions; however, I do worry about scaling with Dwolla's limited external user support.
Avantages: I like how Dwolla interfaces with our platform and streamlines our payment process for customers.
Inconvénients: The verification process can take awhile and if there's an issue with user's verification (i.e. blurry document image, mismatched information, etc.) Dwolla doesn't notify the the user and help explain the issue. There's still a lot involvement on our side (as Dwolla's customer) to look into the issue, troubleshoot it and help the user make the correction). Overall, Dwolla doesn't really account for user errors. I'm hoping this functionality is in Dwolla's product roadmap, because I can't imagine scaling our business using Dwolla with it's current functionality . Also, the micro deposit verification method and time it takes to transact a payment from one customer to another seems too long when there is clearly the technology with other products to do even instant payments. Any way to tighten this window would be ideal.
Publié le 19/03/2019
API was too granular. Customer service was fantastic.
Commentaires: The customer service was fantastic. Shoutout to @coolstorycory.
Avantages: Was able to get transfers working the way we needed it to work.
Inconvénients: Not enough abstraction. Was exposed to - and had to deal with - too much detail. The API was waay too granular. On each "webhook", had to do multiple calls to the api to resolve various attributes associated with the transaction. Biggest issue was that it took some doing to resolve subsequent webhooks to find out which "parent" transaction the webhook was for.
Publié le 26/10/2018
Great tool for a specific use case
Commentaires: We use Dwolla for simple receive-only ACH payments. We hate ACH in general but Dwolla is one of the few ways to do it in a simple way without massive amounts of Know-Your-Customer overhead.
Avantages: It accomplishes what we need without getting in the way or making assumptions about how we want to do business.
Inconvénients: The cost. Dealing with contracts instead of a self serve sign-up process.
Publié le 23/10/2018
Great Service with Room to Improve
Commentaires: Bottom line, would not be in business if it were not for Dwolla <3 Our plan is to have over 100,000 payments per week spread all over the US, and this could NOT happen without Dwolla.
Avantages: Once you set it up it is super easy to use. Sadly, they are getting rid of the Transfer function which is a nice feature.
Inconvénients: Seems like there should be a Freemium model for startups with less that 100 transactions per month, then have a 100 to 1,000 price; 1,001 to 5,000 transactions per month price, and then an all you can eat price.