Pour qui ?

Mainly restaurant owners & managers.

Notes moyennes

8 avis
  • Note globale 4.9 / 5
  • Facilité d'utilisation 5 / 5
  • Service client 4.8 / 5
  • Fonctionnalités 4.3 / 5
  • Rapport qualité-prix 4.7 / 5

Informations sur le produit

  • À partir de 29,00 $US/mois
  • Prix per month, per business location
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Webinaires
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • TalkToTheManager
  • https://talktothemanager.com/
  • Fondé en 2012

En savoir plus sur TalkToTheManager

Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it!

TalkToTheManager - Fonctionnalités

  • Analyse de texte
  • Analyse des sentiments
  • Analyse prédictive
  • Analytique
  • Collecte de données multicanal
  • Gestion des commentaires
  • Gestion des connaissances
  • Gestion des enquêtes et sondages
  • Segmentation de la clientèle
  • Tableau de bord
  • Analytique
  • Collecte de commentaires
  • Feedback à 360 degrés
  • Gestion des enquêtes
  • Rapports sur les appels
  • Suivi des plaintes

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Avis les plus utiles sur TalkToTheManager

Helping to expand the guest experience

Publié le 30/04/2018
Sarah B.
Guest Relations Manager
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: This software is easy to use for both staff and visitor. We have been able to receive very valuable feedback from our guests about their visit. We are also able to answer a lot of questions that they before and during their visit, which helps us expand on their experience overall.

Inconvénients: The software is easy to use, and works well. It would be great to see expansions to what the software can do. Additional features, like some sort of comment box widget that we could have on our website for a guest to type a message into, would be a useful expansion. Overall, the features we have are excellent, so I look forward to further developments.

I love this for getting feedback from guests!

Publié le 24/05/2018
Caroline P.
Interpretation Coordinator
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: This is so easy to use! I love That it is so easy for guests to send us feedback or ask questions. In today's time many people do not want to have to call or come tell us their feedback face to face. This is a great way for them to share feedback or ask questions in a way that makes them feel comfortable and is convenient for us.

Inconvénients: It is not a big issue, but you have to put and the appointed customer number. I forget Every once and a while and it usually lets me know to resend it so I know it didn't go through.

TTTM

Publié le 17/12/2015
Keith D.
Business Systems Specialist
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I love using this software in our restaurants. It's simplicity is what I value most about it. Having an IT background, its hard finding software that is absolutely user friendly! It does exactly what it says it does, with no glitches, no configurations, and no additional programming. I have had nothing, but great feedback while using Talk To The Manager from our guests and staff. We love it! Even when I have support questions, their staff ALWAYS delivers quick responses and solutions. TTTM is definitely going to continue being apart of our restaurants going forward.

Réponse de l'éditeur

envoyé par TalkToTheManager le 17/12/2015

Thanks so much for the kind words! We care about customer service just like you do. Thank you for being a customer.

Talk to the Manager is an amazing product. It allows consumers to contact us anonymously in real tim

Publié le 17/12/2015
Susan L.
Communications Coordinator
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Talk to the Manager is a wonderful product that allows consumers to contact us in real time, anonymously. We are able to respond back to them and provide feedback and assistance, if necessary. We have found that our customers love this program and use it often. We receive mostly positive feedback about our services and are able to let employees know they are doing a great job. This helps with employee morale and employee recognition programs as well. This is a great product and I highly recommend it.

Réponse de l'éditeur

envoyé par TalkToTheManager le 17/12/2015

Thank you for the very nice review of our service. We appreciate our customers!

Our clients love TalkToTheManger!

Publié le 18/12/2015
Chris M.
President
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: As a marketing agency, we have many restaurant clients and they all LOVE TalkToTheManager. It allows them to connect with both satisfied and unsatisfied customers in a quick and non-intrusive way. Since our clients have started promoting the system, they have had the opportunity to fix many situations they may not have known about otherwise. The system is quick, easy to use. We will be customers for life!

Réponse de l'éditeur

envoyé par TalkToTheManager le 18/12/2015

Thank you for being a customer and the great review! We're so pleased your clients love it!

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