eClincher

All our social media needs are covered.

Avantages :

I love the interactive approach which the product team at eClincher have embraced. The team is always open to feedback from users like myself and I will assume every other administrator in each organization or team using eClincher. In time past , we leveraged on multiple applications to assist us manage our social media presence , however eclincher provides us with most of these functions brought together into a single workflow. The marketing team spends less time managing our social media accounts ,as most of our activity on social media is automated ,including content scheduling and engagement.

Inconvénients :

Takes time to get acquainted with eclincher due to its interface and navigation not being intuitive enough. Although I expect every tool to have their own drawback and this is the only drawback I can lay my finger on since administering eClincher.

Everything you need in a Social Tool, but no expensive price tag

Commentaires : Very happy. Really easy to get setup. The support really helped in getting everything changed over. Don't have to sacrifice anything to get a better price.

Avantages :

Fits all my needs. Can post to Youtube, Instagram, Facebook, etc. all from a unified place. Also, I was really happy to discover their auto queues. I haven't seen the tool before, but it seems unique. It allows you to have 50 old posts that are evergreen and recyclable to bridge the gaps in your social schedule. They also have super comprehensive reporting to effectively identify stats and trend lines for how my social channels are doing and how they are doing relative to the competition. Was really helpful in determining trending topics my competitors were using frequently in their posts to help my brands build more high quality content. Also, truly cutting edge being one of the only platforms I'm aware of that offers Tik Tok for Business which is great.

Inconvénients :

Can't post stories and carousels to Instagram without a push notification which is a little annoying, but I couldn't find any others that could, so I'm assuming its a technical limitation.

Affordable, great customer service, lots of potential

Commentaires : I was very happy to find e-Clincher because it is reasonably priced but find that it lacks some features and wish it was a bit more intuitive for the user. For example, I find the Auto Post feature a bit complicated and took a while to figure out how to actually create a queue. BUT, every time I have been confused or frustrated, customer service has been excellent. Quick and friendly responses. Would love to see a feature where we can give clients access to review scheduled posts for their specific account(s) prior to publication. Looking forward to new developments and advances!

Avantages :

Affordable, great customer service.

Inconvénients :

Not very intuitive for user. Auto post is confusing and the 'Add and manage accounts' pop up looks messy/is confusing. App doesn't keep me logged in. Customer service tried to help me with this and said it was an issue with the browser. I used to use Sprout Social and loved that I was always logged in, their interface is gorgeous and they have tons of features (but are very expensive). When I schedule a post for LinkedIn it shows up as a thumbnail and takes a chunk of text from the About section of our website, resulting in a very sloppy-looking post which has forced me to publish manually to LinkedIn instead of using eClincher.

Great timesaver so far

Commentaires : It saves a lot of time once you get the hang of it. I think it will prove helpful analytically too and when others are hired to help manage the accounts (with the reviewing/approval process).

Avantages :

No logging in and out of accounts or different managers as well as can post and schedule to all the social channels needed. Pretty intuitive and user-friendly. Monitoring accounts and interacting is also easier. Robust features I really like, for example ideal posting times. Integration was pretty darn simple.

Inconvénients :

Every now and then when selecting text to copy/paste or something, the message box freezes up and I have to remove that social account from the post and then just proceed with the others and do that one separately when done. And I wish you could see ideal posting times more easily.

Culturally, practically, and financially incredible social media management software

Commentaires : Simply put, I have never experienced better customer service anywhere for any software. If you don't know how to do something, they help you right away and even send custom, step-by-step instructions on how to get there. What happens if they don't have the feature? They look at adding it! They've added several of my suggestions over the last 8 months.

Avantages :

The software is incredibly flexible. That, in tandem with the incredible customer service, has made me loyal (more on the customer services in the overall section). Not many platforms support GMB, which is a big deal for our customers. It quickly knocked out other big players for that very reason. The reporting is strong and there are basic competitor comparison features.

Inconvénients :

It's hard to find an actual con at this point because I haven't asked tech support (yet) to add the few things I wish were a little better. As an example, when I export my custom reports to PDF, they don't look very nice (typically 1 graph per page with a bunch of dead space). I could download them via CSV and design in Google Data Studio, but most customers don't care about that level of artistry. It would be a quality of life improvement to be able to preview a custom report PDF and make basic design/placement modifications to it. Also, the customer-facing publishing review portal is basic, but it does everything I need. It would be that premier users could get custom URLs, improved visuals, and no indication of the eClincher platform.