--- description: Kisi : qu'en pensent les utilisateurs ? Lisez les avis clients sur Kisi, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kisi - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de sécurité matérielle](/directory/30595/physical-security/software) > [Kisi](/software/147727/keyless-door-access) # Kisi Canonical: https://www.capterra.fr/software/147727/keyless-door-access Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/147727/keyless-door-access?page=2) > Fournit un accès sans clé dans le cloud pour vos bureaux ou locaux. La solution vous permet de déverrouiller les portes de vos locaux à l'aide de votre smartphone. > > Conclusion : 58 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Kisi ? Espaces de coworking. Start-up. Grandes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 58 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: KISI - **Entreprise fondée en**: 2013 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alertes/Notifications - Contrôles/Permissions d'accès - Gestion de la sécurité - Gestion des enquêtes - Gestion des visiteurs - Gestion des événements - Tableau de bord ## Intégrations (11 au total) - Cisco Meraki - Envoy - Gingr - Google Calendar - Google Workspace - Kangarootime - Microsoft Azure - Okta - OneLogin - RecDesk - Sumo Logic ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique ## Category - [Logiciels de sécurité matérielle](https://www.capterra.fr/directory/30595/physical-security/software) ## Catégories connexes - [Logiciels de sécurité matérielle](https://www.capterra.fr/directory/30595/physical-security/software) - [Logiciels de contrôle d'accès au réseau (Network Access Control)](https://www.capterra.fr/directory/32855/network-access-control-%28nac%29/software) ## Logiciels similaires 1. [Brivo Access](https://www.capterra.fr/software/1017007/brivo-access) — 4.3/5 (54 reviews) 2. [Novagems](https://www.capterra.fr/software/188725/novagems) — 4.4/5 (22 reviews) 3. [CASH](https://www.capterra.fr/software/92976/cash) — 4.5/5 (24 reviews) 4. [Resolver](https://www.capterra.fr/software/147599/resolver) — 4.4/5 (79 reviews) 5. [Silvertrac Software](https://www.capterra.fr/software/135436/silvertrac-software) — 4.7/5 (279 reviews) ## Avis ### "Kisi : Simplifier la sécurité dans un parc d'activités" — 4.0/5 > **David A.** | *21 février 2024* | Sécurité et enquêtes | Taux de recommandation : 9.0/10 > > **Avantages**: La plateforme intuitive de Kisi nous permet de gérer l'accès comme un pro, garantissant ainsi que notre posture de sécurité reste solide. > > **Inconvénients**: Bien que Kisi excelle dans ses fonctionnalités de base, les outils d’investigation avancés pourraient être plus robustes. > > Kisi a considérablement amélioré le contrôle d'accès et la gestion de la sécurité. Son interface conviviale et ses nombreuses fonctionnalités, comme le contrôle d'accès précis et les alertes en temps réel, ont rationalisé nos opérations et nous ont fourni des informations précieuses. Si certaines fonctionnalités avancées restent perfectibles, Kisi a clairement renforcé notre sécurité et nous a apporté une tranquillité d'esprit indispensable. ----- ### "Profitez du système \!" — 5.0/5 > **Delrae** | *23 janvier 2024* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: J'aime le fait d'avoir un accès à distance pour pouvoir laisser les gens entrer dans ma salle de sport depuis chez eux en cas de besoin. Le processus de configuration pour les membres est également très simple et la navigation dans le système est conviviale. > > **Inconvénients**: C'était un peu difficile à installer au début et j'avais déjà un système qu'il remplaçait. J'ai dû engager mon entreprise de sécurité pour venir le changer pour moi. Il a décidé d'avoir un bug la semaine dernière (il y a moins de 6 mois) où il a fallu réinitialiser l'alimentation. J'ai dû faire appel à mon entreprise de sécurité pour m'aider car je ne savais pas quels fils débrancher. Le support est excellent cependant > > C'était super, le support essaie d'aider du mieux qu'il peut, même si parfois un appel téléphonique ou un e-mail serait préférable. Mais ils s'assurent de répondre à toutes les questions et de vous remettre sur pied. ----- ### "Coworking spaces beware- Forced Billing Migration with No Transparency" — 1.0/5 > **Fiona** | *19 mai 2026* | Immobilier | Taux de recommandation : 1.0/10 > > **Avantages**: 1. Can be accessed with mobile (yet this is very common feature with other companies) 2.Integrates with Nexudus > > **Inconvénients**: 1. Lack of transparency — after 5 years as a customer, we were forcibly migrated to a new per-user billing model with no explanation of how users are counted. The only communication we received was a vague email saying 'update your payment information.' We were billed for 800+ users including suspended accounts flagged inactive within Kisi's own system and auto-synced users who never once physically accessed our space. After investigating ourselves, we discovered Kisi counts every user regardless of status —even those that were automatically marked as "suspended users by kisi". Reading other reviews, this appears to be a recurring theme across multiple operators. 2.Lack of customer service — one single representative handles all inquiries including billing, support, and disputes. Their listed phone number is non-functional. When we explicitly requested a phone call via email to resolve a significant billing dispute, they refused and stated they only communicate via email. For a company managing physical access control for businesses, this is completely unacceptable. 3.Hardware reliability — 2 of our devices broke with minimal use. > > We have been a long-time Kisi customer operating a coworking and event space business, and our recent experience with the company has been one of the most frustrating and disappointing vendor experiences we have encountered in years. This was not simply a price increase. Kisi completely changed its business model while simultaneously removing the reseller/middleman support structure that many businesses relied on — and did so with extremely poor transparency and communication. For years, we worked through a third-party IT/security reseller who helped install, bill, support, and explain the Kisi ecosystem. Then Kisi removed that middle layer and pushed customers into direct billing while also changing the entire billing structure from door/location-based pricing to a per-user billing model. The issue is not that businesses should never pay more. We understand software evolves and pricing can change. The issue is HOW this was handled. At no point during this transition did Kisi properly explain: \* How “billable users” would actually be counted \* That suspended users could still count toward invoices \* That inactive synced users from integrations could inflate billing \* That users who never even installed or used Kisi could become billable \* How coworking businesses with automated member syncing were expected to realistically operate under this system If Kisi had transparently explained this from the beginning, we would have immediately cleaned up our integrations and inactive accounts before being billed. Instead, we were left completely in the dark while invoices skyrocketed. Most frustrating of all, the billed numbers did not remotely reflect actual usage. We were effectively billed for nearly 6–7 times our real active usage. As a coworking space, we naturally have thousands of temporary, expired, archived, trial, and synced accounts passing through our system over time through integrations. The overwhelming majority of these users never actively used Kisi. Many never downloaded the app, never accessed a door, and many were already suspended or inactive inside Kisi itself. Yet somehow they still became part of the billing count. That is where the frustration comes from. This entire migration felt extremely careless toward existing business customers and showed a major disregard for operational realities and basic business ethics. Customer service throughout this process has also been incredibly disappointing: \* Minimal accountability \* Slow escalations \* Very little willingness to acknowledge the confusion caused by the migration \* Little empathy toward long-time customers suddenly receiving dramatically inflated invoices After researching further, we also found many other reviews describing almost identical experiences following Kisi’s new billing changes: This is clearly not an isolated incident. The unfortunate part is that the hardware and technology itself can work well. But good hardware does not excuse poor communication, weak customer support, or aggressive billing practices that leave customers feeling blindsided. If you are a coworking space, gym, membership-based business, or shared office operator considering Kisi, I strongly encourage you to carefully read recent reviews and do your research. Because based on our experience, the actual invoices may look very different from what you expect and they can change the pricing completely at any point. Unfortunately, we can no longer confidently recommend Kisi to other businesses. There are many alternative access-control providers available, and I would strongly encourage businesses to explore other options before committing to a company that appears to prioritize aggressive account expansion over transparency, customer trust, and ethical business practices. ----- ### "Stay Away From Kisi" — 1.0/5 > **Adam** | *9 janvier 2026* | Art | Taux de recommandation : 0.0/10 > > **Avantages**: It mostly does what it says it will do. For the most part, I don't have to think too much about it. But that's not saying much. > > **Inconvénients**: It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system. > > I had a horrible experience with Kisi. We used Kisi for 3 years. It was installed and paid for through a contractor. That contractor missed a payment to Kisi (we paid the contractor in full and on time) which caused our subscription to be canceled. I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. They did not look out for their customer at all. I got the cold shoulder from Kisi. Obviously I'm not going to get price-gouged by some low level tech company, so we ripped the Kisi system out and replaced it with a much more feature-rich access control system that is 100% subscription free. Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC. It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system. We're now able to display our logo on our reader as well. ----- ### "La pire intégration de tous les temps avec Exercise.com" — 1.0/5 > **Steve** | *2 mai 2025* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: La relation rapide de Db avec Exercise.com a été rapide et a bien fonctionné. De bons rapports pour la plupart des besoins > > **Inconvénients**: Cela ne fonctionnera pas par temps froid. C'est-à-dire pendant les hivers du Wisconsin - voir la documentation. 32 °F dégrade les fonctionnalités. -4 °F ne fonctionnera pas. Les membres sont laissés dehors par temps glacial. > > C'était bien à des températures supérieures à 0 °C, en dessous de cela, comme l'indique clairement la documentation, CELA NE FONCTIONNERA PAS ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/147727/keyless-door-access?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/147727/keyless-door-access) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées