monday.com

Commentaires: Over all my experience with Monday was a 50/50 split some things I loved and some things were lacking in functionality for what we needed. Overall I didn't hate it. At the end of the day it just wasn't what we needed to be productive. I think for other users who are using it for design, and business marketing it would be a phenomenal program and the price is very affordable even if you are a small company. Monday might be what you need to get your productivity up to become an even bigger company.

Avantages: I liked how Monday.com allows for easy collaboration with team members. It does take some getting used to for me it was easy to get used to because I am more of a computer person and have had many different experiences with a lot of different programs. Everyone else on my team is the complete opposite, however because of Monday.com's modern website design people were able to grasp it because the design is easy on the eyes if that makes sense. It is almost like an easy/drag and drop version of excel. Aside from the design I did love that there were different calendar views like Kanban view and the map view especially. The other things I loved was the forms integration, which made it easy to transfer our clients over from one program to another. As they came in they filled out the short form and were integrated into the calendar pretty easily. Lastly I loved the status column. I was going to use it to check in clients. Red for when they arrived to their appointments, Yellow for when they were waiting and Green for when they were done and waiting on their transportation back home.

Inconvénients: There were a couple of things that I did not like, which made us only use Monday for a short period of time. For one we are a mental health therapy center and we do A LOT of scheduling. While there is a template to schedule clients. It is more so for a few clients and not hundreds. We have multiple therapists and may want to view their appointments sometimes together and sometimes separately and Monday started to get somewhat bulky when trying to do this. We tried doing multiple boards for each therapist and then we tried doing each board as a day of the week and in the end we had too many boards and it was still and either you view this person or that person but not both. On top of that we also schedule activities with clients and that would have been a whole separate view as well. The last thing that we needed was to make recurring appointments for clients that are seen every Tuesday or for ones that are seen every other Thursday etc. This task was extremely bulky and involved using a 3rd party service.

Commentaires: We desperately needed an easy to use, easy to update project management tool in our App Development company. The Sales Dept. would get calls from clients asking, "how's our app coming," and they had to e-mail the Tech Dept, wait for a response and then call the Customer back. Now, the Sales Dept. can see exactly what stage of Development the client's app or website is in and tell the customer right then and there. No wasted time e-mailing or returning phone calls.
Also, the Tech Dept. can see what the Sales Dept. has in the pipeline so they can predict what's coming in. It has also helped us streamline processes for each Dept. The whole entire sales process can be mapped out with every step start to finish, with the final step being customer survey sent. You never forget to do any step any more! You can also customize your responses for each step along the way such as "Done" or "In Progress" or "Waiting For Client", etc. The customer service with monday.com is excellent. That's a big deal to me. I don't want to hunt and peck around the internet trying to find chat groups or how to contact support. When you ask a question you get a response within a short period of time. The software is pretty intuitive but there are support tools to learn tips and tricks.

Avantages: Easy to use, very intuitive. Customizable to your projects and company. You can easily monitor step by step processes in however many Departments you have in your company. I like that its now an app that can live in my button dock. One click and its open. I like that you can discuss clients back and forth between team members.

Inconvénients: Right now I can't think of anything. Perhaps there are glitches or design features that more advanced users might appreciate but for our needs it works exactly as we need it to.