ZoomShift

Great for Small Business Scheduling

Avantages :

I run a small business, 3 employees, so a traditional time clock is insane overkill, but I needed something for employees to clock in and out, view their schedules, and make requests. Zoomshift has work really well for us - we have had them for 3 years and I have never questioned about getting rid of the program. Its nice for scheduling on my end, but also notifies the employees of new shifts and shift reminders. Also, if can be app based that my employees just use their phones to clock in and out which can be helpful. Plus there is a GPS feature so employees cannot clock in with their phones if they are not at work - which has helped with a few teen employees in the past. I think for the price it provides great features and has been extremely helpful.

Inconvénients :

I do wish that when you achieve an employee that their shift information from the past stayed on reports. It wouldn't be the end of the world if when you were archiving them you could download their shift history, which you can, but its limited to 3 months (?). With my last employee that left, I had to spend 20 minutes trying to download his shift history just in case I need it down the road for reporting.

Mission critical to our operation

Commentaires : It helps keep an overview of all staffing, allows them to check-in, and for me to approve timesheets.
End of the month staff download their timesheets for the period and send them in with an invoice.
Because the hours they download are the same as the ones I see there are never any issues in reconciling.

Avantages :

It's the most effective scheduling software that we have used since opening our business 5 years ago. The ability to see staffing and make updates on the fly is incredibly powerful.

Inconvénients :

We have yet to find anything we dislike about the software specifically. We did however turn off the ability for staff to check in on mobile unless they were connected to the local wifi.

Easy Scheduling for Small Business

Avantages :

Entering the schedule takes little time and the website is easy to maneuver and very user friendly. We like that everyone is informed and has access to the information through the app. ZoomShift is easy to make changes and alert any employee(s) of those changes instantly. The added feature of putting in Events helps with Staff meetings and additional clinic functions.

Inconvénients :

For our small business, we have not had any reason to look at other products. So we don't have any cons.

Buggy System with Poor Customer Service

Commentaires : Zoomshift has declined over the years. What once seemed like a great business that took pride in their product and customer service has changed to a business just trying to trek along. They aren’t fixing bugs, and keeping them in production so that other clients can face the same issues we have with incorrect times saving and locations randomly changing when entering data. It’s very frustrating as we use to like this system but are now looking for something different.

Avantages :

Seems simple but the issues occur when you least expect it, making it easy to miss them.

Inconvénients :

The customer service has declined dramatically over the last 6 years. They used to care and want to fix issues. Now they refuse to acknowledge issues and ask you to perform a lengthy workaround. The pride in the system has gone and the customer service is infuriating. Our businesses choose software to help us run our businesses, not make things harder. We will be switching from zoomshift.

Great Scheduling and Time Keeping Tool

Commentaires : Experience has been great thus far with a responsive team for any questions

Avantages :

I like the design of Zoomshift as well as the overall functionality

Inconvénients :

Zoom Shift needs more reporting options