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Description de Updox
Organisez toutes les communications avec les patients, les textos et SMS sécurisés, les e-mails sécurisés, les télécopies électroniques, les renvois, les rappels et même les conversations vidéo sur cette plateforme d'engagement tout-en-un, une seule boîte de réception.
Updox est une solution sur le cloud conforme à la norme HIPAA (Health Insurance Portability and Accountability Act), qui est approuvée par plus de 350 000 utilisateurs et 125 millions de patients et intégrée à plus de 100 DMP (dossier médical partagé). Elle offre un large éventail de compétences qui augmentent l'engagement des patients, améliorent la productivité interne et augmentent les revenus.
Qui utilise Updox ?
Fournisseurs de soins à l'extérieur de l'hôpital, médecins, thérapeutes, installations de LTPAC (Long-Term and Post-Acute Care), pharmacies communautaires, pharmacies indépendantes, systèmes hospitaliers
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Avis sur Updox
A great solution to outdated fax machines
Commentaires : Overall, Updox is a great tool for any office. It allows you to kick old fax machines to the curb and simplify the faxing process overall. It's simple and efficient and has many features that allow you to customize faxes to your specific needs.
Avantages :
Updox is great to use for any office with multiple locations or any office wanting to be more environmentally friendly. I love that Updox lets me convert documents straight from my computer to a fax and makes it a breeze to send these to other businesses or even clients. It's a great solution to so many simple office problems.
Inconvénients :
There is a learning curve in using Updox that requires time to know how to use it properly. Once this is overcome though, it's simple to continue use and makes faxing efficient.
Réponse de l'équipe de Updox
il y a 5 ans
We appreciate your feedback and are glad our solution is working so well for your business. If you have any questions or concerns in the future, you can always reach out to your dedicated Customer Success Manager who will ensure you are getting the most value out of your Updox experience. Thanks for Updoxing and thanks for your review!
Great Product. Can be better.
Commentaires : It is pleasing, but can be better.
Avantages :
Its versatility and consistency. You can easily trust it to ensure that everything you needed done will be done, and if for any reason it is unable to send a fax or a message, it will alert you. It also has great staff/user settings that help in larger teams.
Inconvénients :
The inability to fax blast to a contact list. The complexity of adding/importing contact lists. The UI gets messy pretty quickly.
Worst Customer Service in the Industry
Commentaires :
Dismal at best.
Waste of time at worst.
Not worth the cost.
Very disappointing.
Disrespectful by only responding emails several days later
Avantages :
Nothing. Can’t be expressed in other words. There is nothing to like about a company which shows no appreciation for its customers
Inconvénients :
Horrendous customer service . No appreciation for customer’s time. It’s just a matter of time before a class action lawsuit is brought against this company
Updox Video
Commentaires : Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.
Avantages :
The ease of which links can be sent to patients and connectedness to our EMR is fantastic.
Inconvénients :
We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.
Alternatives envisagées précédemment :
Great software option for telemed, secure and easy to use!
Commentaires : Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.
Avantages :
The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.
Inconvénients :
I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.
