15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de Workiz

Avec Workiz, les serruriers spécialisés dans l'ouverture des portes de garage peuvent développer leur activité en abandonnant des méthodes de gestion d'entreprise obsolètes telles que le stylo et le papier, les feuilles de calcul Excel et Google Agenda. Workiz fournit une plateforme facile à utiliser qui vous permet de gérer votre planning, votre facturation, votre traitement des paiements, etc.

Qui utilise Workiz ?

Workiz fonctionne parfaitement avec les petites et moyennes entreprises de maintenance sur site à la demande, comme les serruriers, les entreprises de nettoyage des tapis, de débarras, de dépannage et de bricolage.

Workiz Logiciel - 1
Workiz Logiciel - 2
Workiz Logiciel - 3
Workiz Logiciel - 4

Workiz ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Workiz

Workiz

4,5 (205)
225,00 $US
mois
Version gratuite
Version d'essai gratuite
132
11
4,5 (205)
4,4 (205)
4,4 (205)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
18,00 $US
mois
Version gratuite
Version d'essai gratuite
15
1
5,0 (10)
0,0 (10)
5,0 (10)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Workiz

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,5
Service client
4,4
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
70%
4
21%
3
3%
2
3%
1
3%
Oleg
Oleg
Founder & CEO (Canada)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent development team.

5,0 il y a 6 ans

Commentaires : We can provide you over the phone more details of our experience from our technicians.

Avantages :

Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good.

Inconvénients :

Missing user guide. I wish to get more changes in CRM soft for our needs.

Réponse de l'équipe de Workiz

il y a 3 ans

We do have an amazing dev team! We just launched a new academy, highly recommended for new employees and clients. Check it out here: https://www.workiz.com/academy/

Beverly
Office Manager (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

WorkIz is a game changer!

5,0 il y a 3 ans

Commentaires : After testing out a few other client/job platforms, WorkIz turned out to be head and shoulders above the rest. The customer service people are super-responsive to input, are easy to reach, and take care of their clients. Highly recommend!!

Avantages :

Being able to have client/job information at our fingertips has transformed how our business is able to function. Before Workiz, job & client information, as well as job scheduling, was a manual process. With WorkIz, every one on our staff, from people in the office to staff out in the field, is able to access job & client information from their phones or laptops. Sending estimates to clients has enabled us to add photos and other information with our quotes. This has really set us apart from our competitors. Online payment capability is a real plus, as some clients don't feel comfortable sharing their credit card information.

Inconvénients :

Search feature isn't as good as I'd like, but still better than the manual system we had prior to WorkIz. I wish there were a more streamlined process for setting up one account for repeat clients with multiple jobs. WorkIz has improved this somewhat in the past year, and I hope they will continue to do so. Would LOVE to be able to enter more than one email address on the main client page.

Réponse de l'équipe de Workiz

il y a 3 ans

Thanks Beverly! We're keeping improving with time and our product team just got a whole lot bigger. Stay tuned for more feature updates!

Dawson
Owner (É.-U.)
Services et installations de loisirs, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Before You Decide To Go With Workiz...

2,0 il y a 2 semaines Nouveau

Commentaires : My experience with Workiz has been terrible. It's costed my business thousands of dollars in extra time and mind space, and I'm pretty sure my accountant hates me now.

Avantages :

There are a few things I grew to appreciate about Workiz like the automations, but there's way more to the story.

Inconvénients :

Since day one of switching to Workiz it has been a non-stop headache. The sales team was quick to promise every functionality that was important to us like a call center that can manage multiple locations, importing all of our historical data into Workiz, and much more. We quickly found out that there was no merit to what they promised on the sales calls. We experienced extensive QuickBooks sync issues that skewed our financial reporting, making it impossible to know what our true financial situation was. After months of reaching out to Workiz support they finally admitted they had an internal problem that was causing this and refunded us 1 month of software cost. The onboarding team did an embarrassing job of importing our historic data. Almost every invoice over the past year was populated in Workiz but was not showing a collected payment, so the system was showing hundreds of thousands of dollars overdue in payments over the past year. The other customer service reps that we spoke with couldn’t answer simple questions we had about the functionality of the software. We had to figure out everything on our own. Workiz is also missing some functions that you think would be obvious to anyone using a home service software, for example: You are unable to make invoicing required before closing out a job (techs consistently forget to create invoices leaving this up to office staff to catch). You are unable to be signed in on multiple devices at the same time, e.g. your cellphone and a field device like iPad or tablet. The mobile app does not rotate sideways. Workiz text can’t display emojis. The list goes on and on, but I just can’t believe that a company like this is so popular and doing so much revenue annually. They’re thieves selling software on a 12 month contract that is way worse than other options on the market. If you’re reading this, look elsewhere. We used Jobber before and although imperfect, it’s cheaper, easier to use, has much better customer service, easier to train techs on, etc..

James
Owner (É.-U.)
Génie mécanique ou industriel, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very nice Field management software

5,0 il y a 4 mois

Avantages :

Reminders on estimates and jobs not closed. Easy to see anything open on desk top. Has a lot of preset rules you can implement.

Inconvénients :

Messaging is a little difficult to follow. I was hoping the reporting would be a little more straightforward.

Richard
Owner (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great Product

5,0 il y a 3 ans

Commentaires : Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.

Avantages :

The modern technology that is built right in such as 2-way texting, notifications, email, automation. The App is amazing and full of almost everything the desktop offers. It has a built-in full phone system to call customers from and to receive calls and records all communication with every lead/client that calls. They have built-in CC processing payments, online booking tools, online chatbot features that can also serve as a booking tool.

Inconvénients :

They have a "Leads" feature you can turn on so for a company like myself who does all estimates a lead is where about 90% of the communications occur, but you can't set notifications and text alerts to clients when they are in the lead status. This should be updated and hopefully will be. Once a lead becomes a Job or someone that owes you the money you have full range to communicate with them via text, email, and auto-notifications. This works great for a service business that doesn't do many estimates and only sets up service appointments for service work, but not so much for a company using Leads and doing estimates.

Réponse de l'équipe de Workiz

il y a 3 ans

Great review Richard - we really appreciate it! Feedback noted and will be shared with our product team.