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Description de LEAP

LEAP est un logiciel intégré de gestion de cabinet juridique et d'affaires permettant aux cabinets d'avocats de petite envergure ou indépendants de devenir plus efficace, flexible et rentable. La solution permet à tous les membres d'un petit cabinet d'avocats de travailler en collaboration à l'aide d'un seul système intégré qui stimule la productivité. Les outils incluent, sans toutefois s'y limiter, la production automatisée de documents, l'enregistrement du temps, la facturation ainsi que la comptabilité juridique et fiduciaire.

Qui utilise LEAP ?

LEAP se concentre uniquement sur les besoins des cabinets d'avocats indépendants ou de petite envergure. La solution permet à tous les membres d'un cabinet de travailler en collaboration à l'aide d'un seul système intégré qui stimule la productivité.

LEAP Logiciel - 1
LEAP Logiciel - 2
LEAP Logiciel - 3
LEAP Logiciel - 4
LEAP Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur LEAP

Note moyenne

Note globale
3,9
Facilité d'utilisation
3,8
Service client
3,8
Fonctionnalités
3,8
Rapport qualité-prix
3,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
46%
4
27%
3
11%
2
5%
1
10%
Ashley
Ashley
Partner & Practice Manager (R.-U.)
Utilisateur LinkedIn vérifié
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

I love LEAP!

5,0 il y a 3 ans

Commentaires : LOVE, LOVE, LOVE LEAP. I just wish everyone would use it properly.

Avantages :

I don't know how we ever managed without LEAP. It is user friendly, has a wealth of features and makes my working life that much easier.

Inconvénients :

It would be handy to log commission structures for consultants on each matter for example but this is not a deal breaker.

Maribeth
Office Manager (É.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Integration of Case Management & Practice Management in an Exceptional product.

5,0 l’année dernière

Commentaires : Given the fact that I did not have a strong background in practice and case management, the support for LEAP and the built in features that bolster communication, accuracy and financial management has been priceless in getting me quickly up to speed.
LEAP's evolving platform continues to give us deep confidence in our data integrity, financial management, case management and overall communication within the organization and our clients.

Avantages :

My favorite feature in LEAP is the ability to manage trust accounts with accuracy and complete compliance with IOLTA standards. The integration with Quickbooks has eliminated the need for duplicate entries which increases accuracy and guarantees the integrity of the data. Also, LEAP's numerous features that facilitate communication (notes, e-mail tracking, phone logs, calendar) allow for any user to access the program and be able to get a real-time status of the matter. LEAP's support system is another favorite feature. I can chat with support, open a case, schedule support or research through LEAP University and the Community pages.

Inconvénients :

Occasional failures in bulk printing and contact management can be frustrating.

Réponse de l'équipe de LEAP Legal Software

l’année dernière

Hi Maribeth, we appreciate you sharing that the LEAP legal practice productivity solution is an essential asset to your firm. LEAP is designed to provide law firms with extensive legal practice productivity features for improved efficiency, profitability, and client satisfaction. We thank you for the glowing review and your continued partnership!

Liz
Senior Solicitor (R.-U.)
Cabinet d'avocats, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Be careful if you are a sole practitioner

1,0 il y a 7 mois

Commentaires : It was the worst experience ever. I was misrepresented certain information. I purchased the software, had to pay additional £500 for an external trainer. As I am not IT literate I had to re learn windows and being an apple user it took me from May when I purchase the software to August. I was told to use their university section to learn additional features. I spent thousands on IT equipment. I did not read my contract and I was tied in for 3 yrs, at the end of the first year I tried to get out of the contract, I explained to LEAP about the problems throughout the period. I am a sole practitioner handling private client wills probate and estate planning and I rarely used the software, it was a waste of money. I would recommend Clico for case management and lexis for legal forms, LEAP forms are too much so you have to cut and paste. If you want to do bundle you pay additional £35 per bundle. To get access to certain drafting forms you have to purchase it separately. I have submitted an appeal to come out of my contract because of the misrepresentation and I told legal advice and was told the software was not fit for purpose. I wrote to leap in May 12 about renewing the package to allow case management and to reduce my cost. We are in the end of July. I had no response, I am locked out of the system, my client files I cannot have access. Now I have to take legal actions against Leap. I strongly advice anyone looking for a case management software to look elsewhere. Avoid LEAP.

Avantages :

The system is better for large firms with IT specialist.

Inconvénients :

Waste of money if you a a small firm or sole practitioner. Have to reinvest in a system that is compatible with the software, costing additional 2k External trainer rubbish as you have to book time and it’s rushed if you do not know windows. You have to purchase top ons. That is more costly so your package could run into the thousand. Read the contract and if not happy make sure you cancel. Once your subscription finish you will not have the availability to gain access to your client files. If you are tied in and try to negotiate you will be ignored and you have no resolution BECAREFUL BEFORE YOU SIGN THIER CONTRACT.

Lee
Director (R.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Not all it seems

1,0 il y a 3 mois

Commentaires : The sales team do a very good job in convincing that this is the system for you. Don't buy into it. They actually outsource the initial training (you must pay this upfront), and it leaves a little to be desired. Very little is actually shown. It should be tailored for each user/business not generic training bearing little use to my business. Integrations are limited. Price wise, it's competitive even on the cheaper side compared to rivals.

Avantages :

Let's be honest, LEAP is aimed mid to large sized businesses. It doesn't really cater for us smaller players in the market. With this in mind, it's primary aim is case management and deployment/delegation to others. It offers many features and add-ons from outside apps but very few were ones I was already existing.

Inconvénients :

LEAP's software is difficult to manage, not very intuitive. Cumbersome for a so-called leading software provider. 8 months in, there are many features I do not use/nor require. Integration with other apps such as Willsuite has been a frustrating experience to say the least with many issues still unresolved. Sadly, LEAP's customer service is woeful. No helpline, they just direct you to self-help videos or request you to email support. It can take days for them to respond, a complete joke when you have work and clients waiting for vital documents.

Micah
Sales (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easiest pricing tool

5,0 il y a 9 mois

Commentaires : Completely changed my company’s efficiency

Avantages :

Price any project in minutes so easy to do

Inconvénients :

Make sure you update for any changes you make

Carolyn
Director (R.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Software promised so much and delivered nothing

1,0 l’année dernière

Commentaires : The offering of the software appeared to be great - This was demonstrated in a sales call and once signed up, offered no ability to test the software. Software was littered with problems and took hours of our time to try and solve the issues.
Spent over £1300 on software I was unable to use and pressured to continue allowing them to try and sort out- taking over our computers for hours on end- at times overnight- and they were unable to fix the issue- offering a solution of deleting all of our data and starting again with a new windows profile.
The response from LEAP was awful- support kept repeating the same processes- if there was a response at all.
Agreed to end the contract in the end but refuse to give refund unless I pay for the software for 6 months first- so in all I have lost hours of my time, plus over £1300 for nothing.
Would not recommend to anyone at all- don't waste your time or money. Even my IT company were shocked at how badly they have treated us and the software and support being so poor.
The drafting precedents were awful as well- look they have been written by children- really bad and we were so disappointed with these.

Avantages :

The offering was great and appeared to do everything I needed in my business. Training offered was fairly good but useless in hindsight.

Inconvénients :

Software littered with problems. Draft documents poor quality Support was shockingly bad

Julian
Principal (Australie)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

Good product terrible support and aggressive pricing

3,0 il y a 10 mois

Commentaires : Poor.
LEAP has developed a good product, but it has not committed the resources required to support it, so if a technical issue does arise the time to resolve is significant.
Practice Consultants are promoted by LEAP, but in reality, only promote additional add on products.

Avantages :

The product is mature and provides a complete law practice package including document storage, time reading, billing, trust accounting and matter management. Remote access is available and there are nice mobile app features available.

Inconvénients :

Alot of functionality is heavily promoted in LEAP marketing materials but requires additional premium third-party licenses. LEAP has a rigid pricing structure. There are no categories for admin staff vs fee earners etc. This means you must purchase a full license including precedent subscription for every staff member including casual and part-time staff. Technical support has declined dramatically in the past 6 months. We have waited over a week to have a support ticket acknowledged. Matter remains unresolved two weeks later. There is no transparent ticketing system for technical error. You are pushing onto the online chat which currently has wait times over an hour and the end result is to lodge a support ticket. Implementation was poorly handled with poor communication.

Saba
Solicitor/Director (R.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Leap overview

2,0 l’année dernière

Commentaires : It's a good software if there's no alternative. Very expensive. Poor customer service overall.

Avantages :

Client account and month end reports. These provide an excellent tools for management to keep on top of Month End reporting and reconciliation reports. I also liked that you can send an email from within the software and it will open up and send from outlook.

Inconvénients :

Task management and time recording. Also customer service is poor as help is not readily available. When the software first took over LOLA, there was good customer service support but slowly that diminished.

Owen
Director (Australie)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Dont try to exit early

3,0 il y a 8 mois

Commentaires : Terrible. Never again - will tell all my colleagues to try a different product.

Avantages :

Trust accounting is solid and reliable and support was good.

Inconvénients :

The contract is terrible. You cant exit early even if you ask nicely. They will not let you out and WILL chase you and WILL send a collection agency after you and threaten to damage your credit rating. Its also very very expensive to get your data in a usable form when you leave.

Hasmik
Operations support (R.-U.)
Services juridiques, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use

2,0 il y a 11 mois

Commentaires : Overall, happy with the software. It’s amazing how you can produce, arrange and keep all the documents in one place.

Avantages :

Easy to learn, navigate and obtain the information needed . Simple features such as being able to convert large amounts of documents into a single PDF document within seconds is so helpful.

Inconvénients :

Like any other software Leap has its flaws. Often won’t open Word or Excel documents that are saved onto Leap. Can not add any attachments from Outlook straight onto Leap ( it has to be added onto desktop then onto Leap, which can be time consuming). Other than that, I am happy with Leap.

Charles
Lawyer (É.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

LEAP Into Success!

5,0 il y a 4 ans

Commentaires : It has changed my practice in so many ways. Even if there were a better software, this software has been a game changer for this firm.

Avantages :

My personal favorite attribute to this software is the technical support behind it. The helpdesk at LEAP is by far the most proficient, responsive, respectful, diligent, and most importantly, the helpdesk with the most overall proficient technicians responding. Every technician I have every worked with, and I ask questions to them almost as often as if they were in my office sitting with me, has a comprehensive knowledge of the entire software. If there has been a unique issue, they have always solved it within minutes. They are truly amazing. My next favorite attribute is that the software becomes more useful and powerful with every piece of information you fill out. It requires the users to put the information into the system, but once it's there, what you can do with the information is where the dividends pay off. Clerks will spend far less time doing clerical work. Attorneys can draft better documents repeatedly in order to maximize time. Next, is the document automation. It is continually being developed as we continue to work. Being able to generate large documents that can be used repeatedly at a substantial fee is a valuable asset. I think my partner, who keeps our books, would say that the push over to Quickbooks feature is the best. It is timesaving and allows less room for error.

Inconvénients :

The accounting methodology is different from the US methodology causing a greater learning curve during the transition to LEAP.

Réponse de l'équipe de LEAP Legal Software

il y a 4 ans

We appreciate your wonderful feedback on our customer support team, online intake, document automation, and strong integrations with QuickBooks Online. At LEAP, we value our customers and pride ourselves on offering individual attention from consultation to training. We look forward to continuing our effort to make LEAP legal software a valuable asset to your law firm.

Donald
Partner (É.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Application, but Expect to Endure a Learning Curve

5,0 il y a 4 ans

Commentaires : For a while i felt like i had been given a jet plane, but could do no more than push it down the runway. After learning how to "fly," it has been a great improvement to our office.

Avantages :

Billing and Time-Keeping are Excellent features. You will bill more hours and be much better equipped to keep track of your time

Inconvénients :

Huge learning curve. But well worth it.ime

Réponse de l'équipe de LEAP Legal Software

il y a 4 ans

Thank you for taking the time to review LEAP. Our team greatly appreciates your feedback and we are glad to see that your firm is benefiting from LEAP's billing and instant time recording features. You can learn more about LEAP's comprehensive features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

Andros
Barrister (R.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Fantastic Practice Management Software

5,0 il y a 3 ans

Commentaires : Have used Leap for a few years now for our Criminal defence firm and cannot fault it in any way. Very user friendly and does not require much training or getting use to. Always promptly updated to take into account of the constantly changing criminal rates! Our client success manager, [SENSITIVE CONTENT], is always reaching out to ensure everything is in order and that the service is first rate. A pleasure to do business with Leap, in these difficult times, and especially a pleasure dealing with [SENSITIVE CONTENT].

Avantages :

Leap is easy to use and integrates perfectly for your firm, whatever size. Great online support service available.

Inconvénients :

I cannot fault Leap. I have had no issues whatsoever.

Karla
Paralegal (É.-U.)
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Case Management made easy!

5,0 l’année dernière

Commentaires : Great for managing all our cases.

Avantages :

I like being able to search for the item I am looking for.

Inconvénients :

Difficult to use invoicing system, I am not able to generate the invoices/

Réponse de l'équipe de LEAP Legal Software

l’année dernière

Hi Karla, thank you for your recent review of LEAP. We are glad to hear that your firm is benefiting from the LEAP and its ability to manage cases and robust search function. As you continue to expand your knowledge of the software, we recommend using the LEAP User Portal to access training, learning, and support resources like LEAP University, Help Center, HelpDesk, and your dedicated Practice Management Advisor. You can access the User Portal here: https://bit.ly/3FkiMNV. Thank you again for your review and we hope these resources help LEAP provide additional value to your law firm!

Peter
proprietor (R.-U.)
Cabinet d'avocats, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

This product is rubbish

1,0 il y a 2 ans

Commentaires : Rubbish

Avantages :

Nothing leap has got nothing at all to recommend it. They are non-communicative, arrogant, failed to respond to communications, failed to return telephone calls do not respond to emails in short I would rather use a quill pen and use leap. Yes I have tried to contact them know they have not bothered to respond

Inconvénients :

I am a sole practitioner and I was using the virtual practice system run by SOS legal. It would appear that SOS legal have now been acquired/taken over by Leap and the manner in which they have treated customers who have been with virtual practice for 12 years is breathtakingly bad. You cannot speak to anybody. They do not respond to emails and then they blackmail you over your data. This company should not be permitted to conduct business in the legal arena, if you are a law firm beware they will hold you to ransom if you let them hold your data

Ann
Solicitor (R.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Case Management system for family cases

5,0 il y a 2 ans

Commentaires : Leap was brilliant when I joined in 2016 and is still better than the alternatives.

Avantages :

It's great having everything in one place in a cloud based system. The integrations with Xero, Office and Review Solicitors are excellent.

Inconvénients :

Law Connect is not as useful as it should be. We have given up on using the Your Finances app

Amy
Office Manager (R.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Leap

4,0 il y a 2 ans

Avantages :

Ease of use. Integration with LA billing.

Inconvénients :

Desktop not being available for Mac users.

Joanne
Receptionist/Assistant (R.-U.)
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Leap Training

5,0 il y a 2 ans

Commentaires : Excellent training session.

Avantages :

The training was great I was shown many new items that I wasn't aware of.

Inconvénients :

Nothing - only dislike is when its not working.

Carol
Office administrator (É.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Not quite sold

3,0 il y a 4 ans

Commentaires : There was not sufficient training to get up and running. Thankfully, customer service is readily available and, for the most part, easy to work with.
From the office management side, I believe PC Law does a better job of handling billing and accounting. At this point, I am still learning the system and making adjustments, so, hopefully, I will gain some appreciation going forward.
We are a small firm located in Iowa. I don't think some of the features/selling points apply to a) a small firm and b) an Iowa firm - for example: why isn't Probate or Estate a choice for Matter Type?

Avantages :

Customer support is top notch - accessible and knowledgeable. LEAP does a nice job of organizing clients and allowing us to search for clients. I appreciate that all documents can be saved right in the matter and that emails sent from within the program are saved in the matter. We are a smaller firm, so there are several features that we don't need/use. Balancing the trust account is a breeze!

Inconvénients :

I would like a client's phone number to be more readily accessible. Why can't it be displayed on the Details & Correspondence tab when the matter opens? I prefer to have the billing and accounting in one place. While on the surface, it seems a nice feature to "push" to QuickBooks online, it is confusing as LEAP is pushing transactions while QBO is pulling transactions from the bank account. Balancing the operating account is cumbersome and time consuming. While I appreciate being able to save emails in the matter, I don't like that it saves EVERY reply or forward thereafter. I should be able to choose whether or not the ensuing emails are saved.

Réponse de l'équipe de LEAP Legal Software

il y a 4 ans

Thank you for taking the time to review LEAP. We're glad to see that your firm is benefitting from LEAP's centralized client management, document automation, and trust accounting features. We would like to speak with you more about the challenges your firm is facing with balancing your operating account. Please email pma@leap.us to connect with your dedicated Practice Management Advisor. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We greatly appreciate your feedback. We are constantly innovating LEAP to accommodate all major areas of practice and look forward to making LEAP a valuable asset to your firm.

Rebecca
Attorney (É.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Pulled the trigger after 1.5 years of indecision. Well worth it.

5,0 il y a 3 ans

Commentaires : The people I have worked with have been awesome. [SENSITIVE CONTENT] is my favorite person this year. It has been stressful starting a firm from my father's old firm, to creating a web page that's going to put me over the edge to really using something I've wanted to use for years. LEAP can do more than I expected, which saves me time away from my kids and my family and keeping track of it all in one place. [SENSITIVE CONTENT] may be one of the most patient individuals I've worked with. It's put me at ease.

Avantages :

Creating matters, attaching documents and emails to the matter, keeping a string of notes is key, as opposed to pulling the file. I want to pull the file less by being more diligent in using the software. Will be nice to communicate and transfer date with the program. I think that will be key with future generations.

Inconvénients :

The integration was a pain, but it was on my side with Time Matters and my computer company. That was a me and not you thing. When you create a matter and even when I chose the areas of law that I practice some of it was not there and we have to force the program by entering a type of law differently. For instance, it took us awhile to figure out how to enter Estate Administration which is the main thing I do. Most lawyers in PA and I suspect elsewhere use the Decedent's Name to identify and find the file. LEAP does not and you have to remember the name of the Executor for a search. If they don't have the same name, I think we had to do something a little different. For criminal matters there are some simple areas that aren't an option. It seems like some fields we don't need and some would be more helpful, if they were available. The one that comes to mind is the Sale of Real Estate.

Réponse de l'équipe de LEAP Legal Software

il y a 2 ans

Hi Rebecca , thank you for your review of the LEAP legal practice productivity solution. We appreciate your feedback, and we are happy to see that your firm can be more time efficient from using our software. As you continue to expand your knowledge of the software, we recommend using the LEAP User Portal to access training, learning, and support resources like LEAP University, Help Center, HelpDesk, and your dedicated Practice Management Advisor. You can access the User Portal here: https://bit.ly/3FkiMNV. Thank you again for your review and we hope these resources help LEAP provide additional value to your law firm!

Brenda
Office Manager/Legal Executive (Irlande)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Leap - excellent product and ease of use

5,0 il y a 3 ans

Commentaires : Starting up with Leap and doing the change over was stressful, I would suggest that anyone who is changing to Leap would keep their old Case Management licence running for at least 3 months after the change over in case there is something that has been brought across incorrectly it just helps. When we started with Leap we did this and it worked out perfectly for us. Once we transferred over we got all the help and training we needed from Leap which was great and is on-going. Using Leap is very easy and we are planning on updating our training soon just to get to grips with the new options available in Leap. I have to say the support with Leap is brilliant, you can go on the Leap website/community page and put in your problem there and if there isn't a solution in that you can just email Leap support and they will be back to you, most times within the day but sometimes the next day but they are great at helping us.

Avantages :

When using the case management it is so easy to use from start to finish on a file, opening, setting up folders, using precedents, setting up cards for businesses and people. Also when posting funds received or disbursed is so easy and using it in conjunction with Xero for Office Accounts.

Inconvénients :

The only negative I would say is that there is no option for a telephone message on a Client's file. I have been directed to use the New Comment tab but this isn't at all helpful for telephone messages, you fill them in and they "eventually" get to the person they are for, also the notifications come up for everyone in everyone's notification lists which is time wasting. In our business Telephone Messages are critical to receive immediately and if there was a proper tab for Telephone Messages on a Client's file which would flash up to the fee earner that would be better as they would immediately know about the call and also it would be recorded on the file

Deborah
owner/attorney (É.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Excellent product

5,0 il y a 3 ans

Commentaires : the billing features are outstanding. the support is exceptional

Avantages :

The Leap Support team is outstanding. The learning curve is steep for the software, but once you learn it, together with the outstanding support and availability of the support team, it is invaluable.

Inconvénients :

the learning curve was rather difficult, although, in fairness, we were learning remotely and at the very beginning of the covid shutdown.

Réponse de l'équipe de LEAP Legal Software

il y a 2 ans

Hi Deborah, thank you for taking the time to review the LEAP legal practice productivity solution. We are thrilled to hear that your firm is benefiting from our software as well as our support team. Our customer service team prides themselves on world-class assistance and are committed to helping law firms like yours save time and make more money. As you continue to expand your knowledge of the software, we recommend using the LEAP User Portal to access training, learning, and support resources like LEAP University, Help Center, HelpDesk, and your dedicated Practice Management Advisor. You can access the User Portal here: https://bit.ly/3FkiMNV. We appreciate your feedback and continued partnership!

Christine
Sole Practioner (É.-U.)
Cabinet d'avocats, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Program ia good, renewal is shady

4,0 il y a 2 ans

Commentaires : I liked the software up until I had to renew. I had a few glitched along the way no big deal. My contract was with LEAP and was taken out of my account monthly. When I went to renew my contract, I was never told that the renewal was being farmed out to a third party finance company. I found out when I got an alert on my credit, I looked into it and contacted them who told me that this was for my LEAP renewal. Now some financial company who I have no idea about has my banking information because LEAP gave it to them, I get numerous emails from them trying to sell me services. DO not get involved with this company. They are not transparent and to my belief are devious.

Avantages :

At first it was good, helps a lot but the renewal is the problem

Inconvénients :

I liked the software up until I had to renew. the renewal was inappropriate and possibly fraudulent.

Réponse de l'équipe de LEAP Legal Software

il y a 2 ans

Hi Christine, thank you for your review. We appreciate and welcome all feedback from our clients. The LEAP renewal agreement is structured to financially streamline the subscription process while providing ongoing efficiency and value to our users. We understand your frustration and will be contacting you to provide some additional details around the renewal process to clear up any confusion and find a solution that works for your firm. In the meantime, please feel free to reach out to us directly in the LEAP User Portal or contact your consultant. Thank you for your feedback and we look forward finding a solution together.

Jacqui
consultant (R.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We love LEAP

4,0 il y a 3 ans

Commentaires : Very good - evaluating fixed fees against time spent, bill preparation, forms easily accessible and templates are easy to create and modify

Avantages :

it's just so user friendly and the "how to" articles are very helpful. it's integrates brilliantly with Xero. Info Track is a real time saver for conveyancers and cuts down the accounts work in reconciling the LR account - also far less likely to miss picking up a search on a bill. the integration with the forms is also fantastic the "print to LEAP" feature also saves a lot of time

Inconvénients :

create or tailor own reports would be useful when attaching forms to emails, it would be good to have them running from new to old within the folder create own work types it's a shame LEAP ties you into a 3 year renewal deal.

Linda
Principal Attorney (É.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Leap is not perfect but it could be.

4,0 il y a 4 ans

Commentaires : I actually love it. It has bern indispensable for operating remotely in 2020 and beyond

Avantages :

Billing and time keeping, email, the mobile app, case and document management,

Inconvénients :

The lack of available categories for matter types tgst reflect aspects of real law practice in Illinois

Réponse de l'équipe de LEAP Legal Software

il y a 4 ans

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and our team is glad to hear that your firm is benefiting from LEAP's billing, instant time recording, email integration, document automation, and client management features along with remote accessibility with the LEAP mobile app. We are constantly updating LEAP with pre-configured matter types, and we would like to speak with you more about your firm's areas of law. Please email pma@leap.us to connect with one of our LEAP Practice Management Advisors. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!