15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
EasyCall Cloud
Description de EasyCall Cloud
EasyCall Cloud, un logiciel en ligne pour les call centers, offre une évolutivité et une flexibilité optimales pour l'administration des call centers en ligne. Les tarifs clairs et la gestion des missions, les recharges vocales, les numéros de différentes zones géographiques et les canaux entrants sont simples et immédiats.
EasyCall Cloud garantit des lignes VoIP (Voice-over-IP) prêtes à l'emploi et des tarifs avantageux pour les appels nationaux et internationaux sur les lignes fixes et mobiles.
Qui utilise EasyCall Cloud ?
Les centres d'appels de petite à moyenne envergure, les services de télémarketing entrant et sortant (téléventes sortantes).
EasyCall Cloud ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
EasyCall Cloud
Alternatives à EasyCall Cloud
Avis sur EasyCall Cloud
EasyCall Rating
Avantages :
It is software with ease to make and receive calls. The configuration for using Voip helps to make calls faster. There is a feature for transferring calls between extensions and another called "Pendulum", which alternates between calls. For not receive calls, exist a resource for pauses. It possible control the time of work with use the logins accounts.
Inconvénients :
When you sign in, it automatically pauses, which can make the user forget and remain paused. In addition, there is no warning that the pause has ended, which may cause inconvenience.
Freedom for your business
Avantages :
The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home. The web user interface is very easy to use for everyone. The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow.
Inconvénients :
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
Connection management tool
Avantages :
The tool has a large and functional database. It is possible to manage calls by year, month, day and hours. The number of incoming calls, among other management activities.
Inconvénients :
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure
Easycall Cloud Evaluation
Avantages :
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
Inconvénients :
I think it should be improved, the reporting part was the only negative point I found.
Affidabile e semplice
Avantages :
Il software è molto semplice da utilizzare. Puntuale nella reportistica. COnsigliato sia per teleselling che per telemarketing
Inconvénients :
La configurazione iniziale non è immediata ma con l'aiuto del supporto tecnico siamo riusciti a configurare tutto in brevissimo tempo.
