Pour qui ?

TextMagic est très apprécié des petites entreprises du monde entier qui profitent des taux élevés de diffusion et d'ouverture des messages texte.

Notes moyennes

153 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de 10,00 $US/unique
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • TextMagic
  • https://www.textmagic.com/
  • Fondé en 2001

En savoir plus sur TextMagic

TextMagic est une plateforme complète de messagerie texte professionnelle qui permet aux entreprises de toutes tailles d'envoyer des SMS en masse à leurs clients, employés et partenaires. Le service peut être utilisé pour envoyer des notifications, des alertes et des confirmations de SMS aux clients, ainsi que pour mener des campagnes de marketing mobile.

TextMagic - Fonctionnalités

  • Accès mobile
  • Base de données de clients
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Paiements en ligne
  • Planification automatisée
  • Planification des groupes
  • Rappels de rendez-vous
  • Rendez-vous récurrents
  • Réservation en ligne
  • Synchronisation du calendrier
  • Attribution de canal
  • Ciblage contextuel
  • Coupons
  • Jeux concours par SMS
  • Marketing localisé
  • Messagerie texte
  • Notifications push
  • Suivi des engagements
  • e-mail marketing
  • Appointment Confirmation Tracking
  • Call Reminders
  • Gestion des calendriers
  • Planification des rendez-vous
  • Rappels de paiement
  • Rappels par e-mail
  • Rendez-vous récurrents
  • Replanification
  • Réservation en ligne
  • SMS Reminders
  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes

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Avis les plus utiles sur TextMagic

Easy to Use!

Publié le 18/03/2019
Nicole S.
Senior Quality Control Coordinator
Assurance, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message.

Avantages: I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.

Inconvénients: This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions. I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list. Is TextMagic going to incorporate mass Email one day?

Réponse de l'éditeur

envoyé par TextMagic le 28/03/2019

Thank you for sharing your feedback.

It is possible for your recipients to reply STOP and they will be unsubscribed automatically. Please read more about it here:
https://support.textmagic.com/faq/opt-in-and-opt-out-from-lists/

We had no plans to incorporate mass email, as our company focuses on business text messaging services. If this changes in the future we will definitely update our customers.

Necessary & Unnecessary features

Publié le 10/10/2018
Judi S.
Corporate Recruiter
Transport routier/ferroviaire, 5 001-10 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Avantages: Ease of setting up and using templates!!

Inconvénients: Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Réponse de l'éditeur

envoyé par TextMagic le 12/10/2018

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com.

TextMagic is there when others aren't

Publié le 30/08/2018
Nate L.
Co-Founder
Logiciels, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Avantages: The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Inconvénients: I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

TextMagic: Communicate Directly With Your Audience

Publié le 02/02/2019
Nicolas frichot P.
IT Specialist
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend.

Avantages: I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.

Inconvénients: I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.

A hugely important cog for our business

Publié le 01/11/2016
Mike W.
Director
Internet, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We build websites on a pay-on-performance basis, whereby instead of paying for a website to be built and then paying again for it to be optimised, our customers only pay for the new business enquiries we generate for them through the site we build them. We charge per new business enquiry, so we wanted to find something where we could notify our customers (largely tradesmen) by text, providing caller details when they'd missed a call, or to send them notifications relating to their account. TextMagic was the final piece in the jigsaw for us and our overall service is loved by our customers. Many complimenting us on 'our' missed call text service. We started using TextMagic in 2010 and this has been one of the best and lowest maintenance relationships we have ever had. I'd go as far as to say our business wouldn't be the same without it.

Avantages: Ease of use, seamless integration, personalisation

Inconvénients: Nothing

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