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Description de Textmagic

TextMagic est une plateforme complète de messagerie texte professionnelle qui permet aux entreprises de toutes tailles d'envoyer des SMS en masse à leurs clients, employés et partenaires. Le service peut être utilisé pour envoyer des notifications, des alertes et des confirmations de SMS aux clients, ainsi que pour mener des campagnes de marketing mobile.

Qui utilise Textmagic ?

TextMagic est très apprécié des petites entreprises du monde entier qui profitent des taux élevés de diffusion et d'ouverture des messages texte.

Textmagic Logiciel - 1
Textmagic Logiciel - 2
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Textmagic Logiciel - 5

Textmagic ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Textmagic

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Textmagic

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,6
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
77%
4
15%
3
3%
2
1%
1
4%
Nate
Nate
Co-Founder (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

TextMagic is there when others aren't

5,0 il y a 6 ans

Commentaires : It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Avantages :

The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Inconvénients :

I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Judi
Judi
Corporate Recruiter (É.-U.)
Utilisateur LinkedIn vérifié
Transport routier/ferroviaire, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Necessary & Unnecessary features

4,0 il y a 5 ans

Commentaires : Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Avantages :

Ease of setting up and using templates!!

Inconvénients :

Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Réponse de l'équipe de TextMagic

il y a 5 ans

Thank you for taking the time to share your review. We highly value our customers and their feedback. We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click. Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click. Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com.

Atendi
IT Manager (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

An Amazing SMS Marketing Software

5,0 il y a 3 semaines Nouveau

Avantages :

I like the mobile marketing features It comes with amazing SMS Marketing and SMS survey capabilities

Inconvénients :

With Textmagic. we have had it easy handling SMS Marketing. No issues.

Kamran
Senior Infrastructure Network Engineer (R.-U.)
Gestion d'organisme à but non lucratif, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Text Magic service has dropped in past few years

1,0 il y a 3 mois

Commentaires : Exprerience has been very horrible.
1) Everyday there is delay in sending the sms to users (MFA SMS)
2) Support has no clue with issue on their system, so never get confirmation if there is issue on textmagic
3) Once the issue is resolved there is no report to update about the issue i.e reason for issue and what steps are taken to avoid it in future.

Avantages :

Have used Text Magic for our MFA SMS service for more then 5 years

Inconvénients :

Textmagic has lost its reliblity which we got three years ago

Réponse de l'équipe de TextMagic

il y a 3 mois

Thank you for sharing your concerns and for being a long-term user of TextMagic. We are sorry for the issues you've faced with our service, especially concerning SMS delays and the lack of effective support. We understand the importance of reliable and timely communication, especially for MFA purposes. Please know that we take your concerns seriously and are actively working to address these issues to prevent future occurrences.

Kingsley
Mr (R.-U.)
Immobilier commercial, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

very active app

5,0 le mois dernier Nouveau

Commentaires : It is very seamless to use and very effective way to get your message across sharply

Avantages :

very user friendly. it allows you to create your own text as it suits your needs and you can save your text as template therefore you don't need to be writing all the time

Inconvénients :

It takes less that a second to sent and will also send you a report if the message is delivered or failed