TextMagic

TextMagic

par TextMagic

Qui utilise TextMagic ?

TextMagic est très apprécié des petites entreprises du monde entier qui profitent des taux élevés de diffusion et d'ouverture des messages texte.

Description de TextMagic

TextMagic est une plateforme complète de messagerie texte professionnelle qui permet aux entreprises de toutes tailles d'envoyer des SMS en masse à leurs clients, employés et partenaires. Le service peut être utilisé pour envoyer des notifications, des alertes et des confirmations de SMS aux clients, ainsi que pour mener des campagnes de marketing mobile.

Informations sur TextMagic

TextMagic

https://www.textmagic.com/

Fondé en 2001

Prix de TextMagic

TextMagic est disponible en version gratuite et propose un essai gratuit. La version payante de TextMagic est disponible à partir de 10,00 $US/unique.

À partir de

10,00 $US/unique

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

TextMagic - Fonctionnalités

Logiciels d'agenda
Accès mobile
Base de données de clients
Emplacements multiples
Gestion des réservations de chambres
Paiements en ligne
Planification automatisée
Planification des groupes
Rappels de rendez-vous
Rendez-vous récurrents
Réservation en ligne
Synchronisation du calendrier
Attribution de canal
Ciblage contextuel
Coupons
Jeux concours par SMS
Marketing localisé
Messagerie texte
Notifications push
Suivi des engagements
e-mail marketing
Gestion des calendriers
Planification des rendez-vous
Rappels d'appels
Rappels de paiement
Rappels par SMS
Rappels par e-mail
Rendez-vous récurrents
Replanification
Réservation en ligne
Suivi de confirmation de rendez-vous
Codes courts
Coupons mobiles
Envoi de SMS en masse
Gestion des contacts
Jeux concours par SMS
MMS
Messagerie bidirectionnelle
Messagerie planifiée
Mots-clés mobiles
Personnalisation de messages
Rapports et analyses
Sondages et votes

Avis sur TextMagic

Afficher 5 avis sur 160

Note globale
4,7/5
Facilité d'utilisation
4,7/5
Service client
4,6/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,6/5
Nate L.
Co-Founder
Logiciels, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/08/2018

"TextMagic is there when others aren't"

Commentaires: It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Avantages: The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Inconvénients: I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

  • Provenance de l'utilisateur 
  • Publié le 30/08/2018
Judi S.
Corporate Recruiter
Transport routier/ferroviaire, 5 001-10 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 10/10/2018

"Necessary & Unnecessary features"

Commentaires: Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Avantages: Ease of setting up and using templates!!

Inconvénients: Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Réponse de l'éditeur

envoyé par TextMagic le 12/10/2018

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com.

  • Provenance de l'utilisateur 
  • Publié le 10/10/2018
Maria K.
Director
Art/artisanat, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 26/06/2020

"Trello review "

Avantages: Its easy to use, tells you your each individual tasks which can also be seen with others in the group. It tells you if they’re being done or when they’re done

Inconvénients: You are paying for quite a simple software. However it is effective

  • Provenance de l'utilisateur 
  • Publié le 26/06/2020
Kelly K.
Safety Manager
Transport routier/ferroviaire, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 09/12/2019

"Help for contacting Employee's"

Commentaires: Communication to our employees is very important and with them not in the office, we needed a conduit from our office, directly to them, for fast messages to get out to all. We are overall pleased with this program and will enjoy every new update they make in the future as it can only get better.

Avantages: We started using the software as the need to get in touch with our truck drivers is paramount in our industry. This is a great way to do this in theory. I like the ease of use and options to organize the driver phone number list. It gets the messages out to them. I had a minor set up problem when we first started and discovered the number I picked on the list did not work and my messages were not going out to all employees. Customer service chat was very helpful and they reimbursed the amount in our account for the charges and corrected the phone number issue I had.

Inconvénients: As with any program, maintaining the information in it is most important. If we do not keep the contacts current, mass texting may go out to contacts who are no longer with the company. And your information will not go out to everybody who needs it if they are not entered in when first hired. We have a high turnover rate so it is another list we have to take care of. Currently Text Magic will only allow for one administrator to control all lists and manage. My company has need for more than just one administrator. So we share one log in right now. The last minor issue we have is the option for our employees to opt out of the texts. It hasn't happened but only once but it does and will again, sooner or later.

  • Provenance de l'utilisateur 
  • Publié le 09/12/2019
Anya F.
Dance Teacher
Art/artisanat, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 19/06/2020

"Positive Review"

Commentaires: Very positive - means we can send out last minute texts

Avantages: Text magic is one of its kind- there are lots of email softwares out there but text ones are hard to come by. It stores all your contacts and sends them text messages whenever you want.
It’s great for the price.

Inconvénients: However I do find that it feels slightly intrusive - sending texts feel more relaxed and less formal but sometimes is formal. I do find i don’t use it as much as mailchimp however it’s good for emergency use ie when we cancel a class as customers most likely to look at their phone for a text then for an email

  • Provenance de l'utilisateur 
  • Publié le 19/06/2020