Description de Pepperi

Pepperi est la suite de vente mobile destinée aux marques et aux grossistes. Elle permet d'augmenter les ventes de 20 % ou plus, de réduire les coûts de traitement des commandes de 30 % et d'offrir une expérience d'achat mémorable aux clients B2B. Pepperi prend entièrement en charge les ventes B2B multicanaux avec des applications intégralement personnalisables pour : la présentation de catalogue, la prise de commande, le merchandising et l'e-commerce B2B.

Qui utilise Pepperi ?

Pour les grandes entreprises, les entreprises de biens de consommation qui recherchent une plateforme de vente B2B évolutive et flexible pour l'automatisation de la force de vente, l'e-commerce B2B et le commerce de détail.

Pepperi Logiciel - 1 Pepperi Logiciel - 2 Pepperi Logiciel - 3 Pepperi Logiciel - 4 Pepperi Logiciel - 5

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Avis sur Pepperi

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,4
Service client
4,1
Fonctionnalités
4,2
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
60%
4
32%
3
5%
1
3%
George
George
National Distribution Manager ()
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Best B2B software for mobile sales

5,0 il y a 7 ans

Commentaires : Our sales reps in the field were taking orders using individually different methods during the day and then those orders would have to be transmitted via email or handed in and then manually inserted into the ERP software. This ALWAYS created problems with order accuracy, stock availability and credit control. Our office & warehouse staff would be tied up on the phones for many hours advising sales reps of account status and stock availability and not to mention the issues with inaccurate orders in the distribution cycle.
We needed something that could mirror our ERP information on a real-time basis to our sales reps so that they could accurately take orders and manage their customer base.
When we first considered this software, we were skeptical on how effective it would be in our business and how more importantly, using an international support service would work for us in a different time zone. After some teething problems working with a local Pepperi integration partner in Sydney, we have now been up and running for over 15 months using the software religiously. Most of the problems we had were due to the way our ERP system was being used and our data capture. Once our integration people sorted that out the only errors we had were genetic issues with networks and the way our ERP was being used.
On average we now push through over 500 orders a week without fail. Our accounts staff are no longer desk bound and our sales process is completely mobile to a point where it's now rare that a sales order will be entered directly via the ERP system rather than through Pepperi.
For us, this software has given us a completely new perspective on how much more we can automate our processes so I really have only good things to say in this review.
If I were pressed to find a negative then all I could say is that the cost of the subscription is more expensive than many other competitive products though from where I sit now, it's well worth the investment. -------------------------------------------------------------------------------------------------------------- Why did I write a review?
I was asked to share my experience by my integrator as they are proud of the work they have done and therefore would like others to know about this space.
I am a real customer in Sydney Australia, I pay annually for both my Pepperi licences and integration. I also recommend to many of my colleagues and customers this software.

Avantages :

Where do you start? Great integration into ERP with many live features including CRM Activities, Mobile receipt printing, instant stock updates, live account balances, sales filters, multiple catalog, special pricing, inventory matrix..

Inconvénients :

Cost is higher & Must have a local support partner to setup properly.

Timor
CMO & CTO (Israël)
Import/Export, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great App UI/UX especially for Ipads, I am satisfied even that there are some cons.

5,0 il y a 5 ans

Commentaires : Heavy catalogs and laptop became Ipad weight.
Good quality pictures replaced printed catalogs that often get discolored and wrinkled.
Catalogs shows the products we have and not the whole manufacturer items.
Inventory integration helps us sell the right products and not the ones out of stock.
Storefront and pepperi for buyers increase our B2B order center availability.

Avantages :

Excellent apple app. Very good android app. Excellent graphics quality. Lots of features. Pleasant customer relationships.

Inconvénients :

Customer support is pleasant, but in low availability, everything takes a lot of time. Lot's of features, but adding the features takes a lot of time and the price is too high for small business (in my opinion). The back-office and the overall logic needs a better foundation to "speak" common language, especially with the erp integration (It happenes a lot in fast growing startups that release ton of features that are not fully compatible with every user configurations). I experience a lot of erp integration issues, sometimes new features doesn't feat my configurations and the system becomes complicated to manage.

Nicky
Nicky
Customer Success (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Most customizable B2B for wholesaler

5,0 le mois dernier Nouveau

Avantages :

Customizability, Pepperi is most powerful at its logic based rules. It can be retrofit to automate your sales operation.

Inconvénients :

Not much other than the fact that you have to go through a customer success to make changes to you user counts and licenses.

Réponse de l'équipe de Pepperi

le mois dernier

Thank you for your positive review and great feedback!

Aleck
Director (Australie)
Produits alimentaires, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Terrible Customer Support, Limited Functionality, Unable to Obtain Response to Billing Concerns

1,0 il y a 5 ans

Commentaires : This is not the first time I have lodged a complaint about this software provider, I previously had an issue with billing and it was only when I had written a review online that the staff at Pepperi contacted me and arranged the immediate refund of monies owing with the request that I take down the review. Upon receipt of that refund I withdrew my review but recognize now that the underlying issues with this company remain. Whilst the software serves its purpose (with limitations), dealings with representatives of this company once they've signed you up and taken your payment is disappointing. With near on three years experience with Pepperi, I feel I am suitably qualified to advise that there are better options available.

Avantages :

Pepperi served us reasonably well for near on three years despite overwhelmingly frustration early on when had been sold a service at full price for what was clearly still in development on android devices. It's simple in it's layout and easy for the sales reps to utilize in the field, however is limited in it's ability to fully integrate with a number of accounting software packages.

Inconvénients :

Customer service is terrible. Pray you don't have a technical issue on Friday or Saturday, the company being based in Israel shuts down for Sabbath. The company has a local representative in Australia for whom I've recently sent three emails, all of which I've received read confirmations, and still no response. Last year we sort assistance for integration of Pepperi order taking directly into Quickbooks to avoid duplication of data entry. The software doesn't provide this function and we were redirected to a local software developer who expressed disinterest. We noticed within the Quicken apps recommendations that there were a number of Pepperi alternatives which provided the integration and subsequently made the switch in January. In March, having checked the fine print, terms and conditions - we cancelled our subscription to Pepperi and requested a refund of the unused annual premium that had been charged in advance as we are entitled to under the observed terms. Two months later and numerous requests and we have still not received the refund or even acknowledgment of our request. We're now looking at pursuing civil proceedings through VCAT.

Utilisateur vérifié
Project Consultant (Nicaragua)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Amazing interface for tablets!

5,0 il y a 3 ans

Commentaires : Amazing experience! If showcasing your products visually is crucial to your sales process on the field, Pepperi is most definitely the tool for you! It also has custom-pricing available.

Avantages :

In a past consultancy I worked on for a B2B security equipment distributor, the company was looking to expand sales of its less popular inventory. This was difficult, because the field sales consultants couldn't carry around samples of EVERY single item in the catalog. Integrating Pepperi made showcasing a wider variety of items in the inventory easy, and I would dare to say, fun! It worked! In a matter of 6 months the company saw growth in sales, including less-known products. The field sales consultants carried around Android tablets, so visualization, order taking and order building became quicker and more efficient...

Inconvénients :

Although the user interface is very nice, and easy-to-use, it is a bit heavier, so if your field sales reps are going to use it, make sure the data plan is good, if not you will experiment soome unwanted lag.