Qui utilise Pay HOA ?

We serve self-managed HOAs and PMCs that manage communities.

Description de Pay HOA

PayHOA is modern software for self-managed HOAs and property managers. Our intuitive system automates operations, so you can focus on what's important. We provide free onboarding, free unlimited U.S. based support, 30-day free trial, and no long-term contracts. Claim your free trial and see why HOAs and property managers across the country are choosing PayHOA for their communities.

Informations sur Pay HOA

Pay HOA

https://www.payhoa.com/

Fondé en 2008

Prix de Pay HOA

Pay HOA n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Pay HOA est disponible à partir de 40,00 $US/mois.

À partir de

40,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Ressources d'aide

Support en horaire de bureau

En ligne

Pay HOA - Fonctionnalités

Logiciels de gestion immobilière
Base de données de propriétaires
Biens commerciaux
Calcul des pénalités de retard
Facturation
Gestion de l'impôt
Gestion de la maintenance
Gestion de site web
Gestion des assurances
Gestion des contacts
Gestion des frais
Gestion des portefeuilles
Gestion des propriétés résidentielles
Portail des locataires
Portail des propriétaires
Suivi de location
Suivi des locataires
Suivi des locations
Suivi des logements inoccupés
Traitement des paiements
Vérification de crédit
Base de données de biens
Base de données de membres
Gestion de site web
Gestion des calendriers
Gestion des comités
Gestion des documents
Gestion des ordres de travail
Gestion des événements
Traitement des paiements

Avis sur Pay HOA

Afficher 5 avis sur 129

Note globale
4,3/5
Facilité d'utilisation
4,2/5
Service client
4,6/5
Fonctionnalités
4,1/5
Rapport qualité-prix
4,2/5
Samuel G.
Business Development Manager
Immobilier, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 21/05/2020

"Give PAYHOA a shot for community management. You will be hooked. Great Customer Service!"

Commentaires: My overall experience has been Amazing. PAYHOA offers great value, wonderful customer service, and support, and the overall ease of use makes this a no-brainer. I did vast amounts of research for Community Management software and we are very pleased we selected PAYHOA. We plan to use them for a long time to come. Thanks again to [SENSITIVE CONTENT HIDDEN] for always being available to help when we have a question!

Avantages: The ease of use and the ability to efficiently communicate to residents of an HOA. This software has made managing an HOA so much easier for us. You get great, personalized service and speedy responses to all of your questions. You never feel like you are left alone to figure it out by yourself.[SENSITIVE CONTENT HIDDEN] has made this system much less intimidating by being there every step of the way to help if we have questions. People like her make this software worth it!

Inconvénients: This is seldom a problem, but I have noticed that the system can run slow on certain days. I feel like the violation process could be streamlined as well if there was a mobile version so you could record violations in real-time while out on inspections. It would be great to be able to upload photos instantly.

Réponse de l'éditeur

envoyé par Pay HOA le 29/05/2020

Sam,

Thank you for the kind words. We appreciate your business and your feedback!

Best,
Mike Bollinger

  • Provenance de l'utilisateur 
  • Publié le 21/05/2020
David P.
President
Urbanisme et architecture, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 09/05/2019

"Self Managed HOA "

Commentaires: Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members. Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

Avantages: The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.

Inconvénients: The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.

Réponse de l'éditeur

envoyé par Pay HOA le 13/05/2019

David,

Thanks for the review and the really helpful feedback! We are about to release an updated reporting module that will provide additional accounting reports and PDF versions of each! We appreciate your business!

Best,
Mike

  • Provenance de l'utilisateur 
  • Publié le 09/05/2019
Randy B.
Treasurer
Immobilier, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    2/5
  • Support client
    Sans note
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 08/05/2019

"A good start for a management solution"

Commentaires: I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.

Avantages: I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed

Inconvénients: I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.

Réponse de l'éditeur

envoyé par Pay HOA le 09/05/2019

Hi Randy,

I'm very sorry to hear that the platform is not meeting your expectations. I'm happy to jump on a call to better understand the issues you're having and create a solution for you. I'll reach out directly to schedule a meeting.

Best,
Mike Bollinger

  • Provenance de l'utilisateur 
  • Publié le 08/05/2019
Matthew H.
President
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 04/09/2019

"Great for Self Managed HOA's"

Commentaires: This so far has been a great one stop shop to manage our HOA with ease

Avantages: I am the president of our HOA for about 65 homes and we recently decided to move to a self managed HOA. I participated in free trials for almost every major product available on Capterra. Without a doubt, PayHOA's interface was the easiest to learn and sell to the other board members. We have identified a few bugs in the system, but working with support has been a breeze in getting them fixed. It really seems like the tool is being improved on a regular basis. This is not some tool that was created and is just sitting back collecting dust. It's a very interactive and powerful tool that gives you just about anything you can think of. And if it's not there, the support team listens to ideas to see if it can be implemented. So far our community has welcomed this upgrade and it has allowed the Board to easily support our residents with less time than it did managing our management company.

Inconvénients: The financial tools and reporting requires some work. I'm sure our Bank's outdated online banking system is a big factor in this. There are also many free online tools that can help cover any ground that this tool misses. I also feel that the online payment fees are not competitive either. It would be nice if there was a way to link your banks system to this to avoid these charges...

Réponse de l'éditeur

envoyé par Pay HOA le 09/09/2019

Matt,

Thank you for the review! I really appreciate the feedback you've provided -- it really helps us to continue improving the product!

Best,
Mike

  • Provenance de l'utilisateur 
  • Publié le 04/09/2019
Anne M.
Accounting Manager
Construction, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 16/05/2019

"One Stop Management"

Commentaires: After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost effective and user friendly program. I have a few communities that range from 50 doors up to 250+ doors and PayHOA has been able to fit our needs for all of them. The fees seemed to be very comparable to the other programs, so it all came down to how easy is this going to be to use? I didn’t want to ADD any more time than I was already spending on excel spreadsheet work. PayHOA has delivered on all that I was looking for. Customer Support is always quick and responsive, and if they can't help at that moment, the programming support turnaround hasn't been more than a business day. Very satisfied with this program!

Avantages: The software is very user friendly and has all of the features that I was looking for.

Inconvénients: I wish that the Financial reporting feature was a bit more form driven. Using the simplistic P&L that PayHOA contains, I have an easy work-around for the various needs of my HOA Board Reporting. This is a wish-list item for me - I'd love to be able to print out a GAAP acceptable Income Statement and Balance Sheet.

Réponse de l'éditeur

envoyé par Pay HOA le 20/05/2019

Anne,

Thank you for the review and really helpful feedback! We are about to release a reports upgrade that should solve the reports work around! I'll circle back with you as soon as it's live on the site!

Best,
Mike

  • Provenance de l'utilisateur 
  • Publié le 16/05/2019