Pour qui ?

Banks & Consumer Lending, Insurance, Financial Planners & Advisors, Home & Field Services, Cable/Internet/Wireless, Professional Sports, Hotels & Vacation Ownership

Notes moyennes

7 avis
  • Note globale 4.6 / 5
  • Facilité d'utilisation 4.6 / 5
  • Service client 4.8 / 5
  • Fonctionnalités 4.3 / 5
  • Rapport qualité-prix 4.3 / 5

Informations sur le produit

  • À partir de 50,00 $US/mois
  • Prix Per user/Per month; volume discounts & compliance-only pricing available
  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Gryphon Networks
  • https://gryphonnetworks.com

En savoir plus sur Gryphon's Sales Performance Management Platform

Of all the ways to engage a prospect or customer, the telephone remains king. But as organizations become increasingly dispersed, sales managers face a losing battle in measuring the performance of reps who are using a host of calling methods, including personal phones, to make work-related calls. Gryphons Sales Performance Dashboard automatically captures all call activity, regardless of phone type or location, through proven cloud-based telephony innovation.

Avis les plus utiles sur Gryphon's Sales Performance Management Platform

Gryphon Sales Management

Publié le 20/08/2019
Hannah R.
Branch Operations Coordinator
Assurance, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I began 'managing' Gryphon for our Branch a little over a year ago. Since I began, I felt fully supported by Gryphon's representatives and staff. Any time I ever have a question about anything, I know exactly who to go and that they will respond back to me quickly with answers. From an administrative point of view, navigating Gryphon has been very straightforward and simple to learn and to teach others. From a manger's standpoint, I know our managers are very satisfied with the many different options there are when it comes to displaying data and pulling reports.

Inconvénients: I cannot speak for the actual end users themselves, but I never have heard any complaints about the system and its functionality. Everyone who uses Gryphon finds it simple and useful. We keep the Gryphon homepage up on a TV in our office to add a sense of healthy competition among our users.

Great Motivator for Sales Calls!

Publié le 20/09/2019
Dominic R.
Inside Sales Specialist
Biotechnologie, 10 001+ employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I've enjoyed the use of the app and the motivation it provides to gauge, improve and present my outbound calling as a whole. The Gryphon team has been a pleasure to work with, and very flexible when it comes to meeting and guiding us on our performance as a large company.

Avantages: I enjoyed how simple and intuitive the apps were to use. While I spent very little time with the 1-800 dialing option, the desktop & iPhone app were easily integrated with how I make my sales calls to begin with. I enjoyed how the data was ''interactive'' and easily manageable, giving me the portfolio I needed rather with a UI to match. My incentive to make sales calls improved simply by seeing statistics reflect ideal call times. One nice bonus was a simpler way to gauge the ideal call length, as well.

Inconvénients: As more users were rolled out at our company, we noticed a higher frequency of errors. The errors themselves are resolved with a simple IT ticket through Gryphon, so at the end of the day I cannot complain and not much time was wasted. One feature I wish wasn't locked out was/is the ability to track inbound calls. This is a feature that was not included in the package we purchased, so take note of that.

Good way to track activity

Publié le 03/09/2019
Chris K.
Consultant
Assurance, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Customer support is good.

Avantages: Good tool to use to track activity, success and log and store numbers. Also good tool to use on multiple phones.

Inconvénients: Dialing a new number and having it not dial because I did not press pound the correct amount of times.

Gryphon Review for Inside Sales

Publié le 25/09/2019
Utilisateur vérifié
Inside Consumables Sales
Biotechnologie, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Heatmaps to track the effectiveness of calls during different periods allows me to more efficiently plan my calling times.

Inconvénients: The disposition codes can be clunky to enter, and the presence of a hang up button seemed counter intuitive.

great software

Publié le 27/08/2019
Vaishali J.
Sr Specialist Relationship Banker
Banque, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: makes sure you are not calling anyone on dnc , very user friendly.

Inconvénients: nothing. no cons about using this software.

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