Summit

Excellent Product

Avantages :

Very Helpful in managing Day to day activity can manage and track all the tickets raised internally.

AI Powered ITSM Solution

Commentaires : Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support > There is a scope to improve on support.

Avantages :

AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai.

Inconvénients :

We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens.

SummitAI review Telecommunications

Commentaires : Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating.

Avantages :

It has a lot of options you can choose from, very ideal for an IT company.

Inconvénients :

The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own.

Summit made our IT Helpdesk Team Measurable

Commentaires : Overall Symphony Summit is a fantastic tool which manages IT helpdesk & Asset Management at our organization

Avantages :

Very good product un respect of functionality like ITSM, IT Helpdesk, Asset Management & CMDB

Inconvénients :

Post go live support is weak and needs improvement

Summit AI has all the bells and whistles of the Big Guys without the Big Price

Commentaires : We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers.

Avantages :

When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later.

Inconvénients :

The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations.