--- description: HelloShift : qu'en pensent les utilisateurs ? Lisez les avis clients sur HelloShift, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelloShift - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [HelloShift](/software/146408/helloshift) # HelloShift Canonical: https://www.capterra.fr/software/146408/helloshift Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/146408/helloshift?page=2) > Les hôteliers modernes utilisent la plateforme de messagerie intégrée de HelloShift pour accroître l'efficacité opérationnelle, la satisfaction des clients et les ventes directes. > > Conclusion : 62 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HelloShift ? Entreprise de gestion hôtelière, personnel hôtelier, gestion hôtelière, propriétaires d'hôtel, hôtels en franchise, hôtels indépendants, hôtels à service limité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 62 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HelloShift - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **Prix à partir de**: 1,25 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, espagnol, français, italien, japonais, portugais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Automatisation du marketing - CRM - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des employés - Gestion des inspections - Gestion des ordres de travail - Gestion des stocks - Maintenance prédictive - Planification de la maintenance - Rappels - Rapports et analyses - Suivi des ressources ## Intégrations (7 au total) - Cloudbeds - Mews - Opera - Stayntouch PMS - Stripe - Twilio - WhatsApp ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.fr/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.capterra.fr/directory/20031/hospitality-property-management/software) - [Logiciels de maintenance préventive](https://www.capterra.fr/directory/31023/preventive-maintenance/software) ## Logiciels similaires 1. [Little Hotelier](https://www.capterra.fr/software/144307/little-hotelier) — 4.1/5 (236 reviews) 2. [Yanolja Cloud Solution Property Management System (PMS)](https://www.capterra.fr/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 3. [Sirvoy](https://www.capterra.fr/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews) 4. [ResNexus](https://www.capterra.fr/software/129392/reservation-nexus) — 4.8/5 (431 reviews) 5. [SiteMinder](https://www.capterra.fr/software/123133/siteminder) — 4.2/5 (257 reviews) ## Avis ### "Easy to use and effective" — 5.0/5 > **Kayla** | *10 septembre 2026* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: I love how easy it is for all departments to communicate to each other. The customer service has also been amazing when I've had issues. > > **Inconvénients**: I don't have any issues with it. It's been amazing. The only thing i wish is that the mobile app worked better on my cellphone ----- ### "LOVE LOVE LOVE Helloshift" — 5.0/5 > **Amanda** | *1 septembre 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Helloshift is an amazing program that helps the operations of our hotel in many ways. We love all the amazing features that they are always improving upon. My favorite is when we are having an issue they are all ears and do what they can to fix it immediately. > > **Inconvénients**: None. There is nothing I have that I don't like about Helloshift. They take all feedback into account and see where they can improve. Ive never had an issue. > > We switched to another program at one point because they promised a bunch of different things just to have them not come through on any. We immediately came back to Helloshift where they do what they say. ----- ### "Sweet and Sour" — 3.0/5 > **Nicholas** | *18 septembre 2026* | Hôtellerie | Taux de recommandation : 5.0/10 > > **Avantages**: The ability to communicate with hotel guests on a daily basis ensures that everyone is kept informed. That’s what I like most about Hello Shit. > > **Inconvénients**: Sometimes, the system fails to allow you to send messages and informs you that you’ve exhausted your credits. On other occasions, it abruptly crashes, leaving you clueless about the reason behind this unexpected behavior. > > My overall experience has been sweet and sour. Sometimes, the techno is too slow, and sometimes it crashes. However, the ability to communicate with our hotel guests using it is a pleasant experience. ----- ### "A time-saver and delegation champion" — 4.0/5 > **Ellie** | *21 juillet 2026* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: The ability to assign tasks to specific individuals as well as department-wide can make delegating tasks much easier. The integration with other software allows super easy virtual check-in for guests. The combination of inter-department communication as well as guest communication is so convenient it feels like the obvious and only option over having to swap from one to another. > > **Inconvénients**: Exact timings aren't immediately visible: tasks can only be scheduled in 15 minute increments; the exact posting and completion times are only visible when hovering. Tasks are listed in categories of overdue, current, and upcoming, no date or time differentiation unless you expand to the details. The AI suggested responses to guest messages appear in the midst of the pre-written snippets you can create, shifting them around. Generating lists of specific tasks to print can be tedious. > > I've used HelloShift for almost 3.5 years and have seen it go through a few iterations, some good, some not so good. Customer support has always been responsive, if not immediately, then shortly after contact was made originally, and very attentive and considerate of my concerns and needs. It can definitely take some getting used to (as all things do) but once you are aware of the full capabilities and get the usage you need out of it, it feels like second nature. ----- ### "Excellent Communication and Workflow Tool for Hotel Operations" — 5.0/5 > **Nickeysha** | *29 juillet 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: HelloShift has significantly streamlined communication and daily operations across all departments in our hotel. As a housekeeping department, having one centralized platform makes it easy to communicate room status updates, maintenance issues, and guest requests in real time. The visibility across teams ensures everyone is on the same page, which improves efficiency and helps us respond to guest needs more quickly. I also appreciate the guest messaging feature, which allows for seamless communication, and the preventative maintenance system, which helps us identify and address maintenance issues before they impact the guest experience. Overall, HelloShift has improved collaboration, accountability, and operational efficiency throughout the hotel. > > **Inconvénients**: The translation feature could be improved. It does not always translate messages accurately or consistently, which can create communication challenges when working with team members who speak different languages. Improving the reliability of this feature would make the platform even more effective for diverse hotel teams. > > Overall, my experience with HelloShift has been very positive. It has become an essential tool for our hotel's daily operations, especially within the housekeeping department. The platform has improved communication between departments, increased accountability, and helped us respond more efficiently to guest requests and maintenance issues. Having real-time visibility into room status, work orders, and team messaging has made our workflows much more organized and efficient. The guest messaging feature has also enhanced the guest experience by allowing for timely communication and quicker resolution of requests. While there is room for improvement with the translation feature, HelloShift has been a valuable solution that has helped our team work more collaboratively and provide better service to our guests. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/146408/helloshift?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/146408/helloshift) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées